How much will your medical billing management services cost me?

Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

How can you save me money by using your billing management service?

Our billing service will improve your Ambulance Billing and your administrative service end-to-end, leaving you to focus on your core service of providing care to your patients and reaching them on time.This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Are you HIPAA-compliant?

Epic EMS is fully compliant with HIPAA requirements and standards.

When can we expect payment when using your billing management service?

Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

What medical service management services do you offer?

We are a full service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management . We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions.

What software will we use to run our ambulance business and capture our PCRs?

Epic Ems is Software Neutral and has partnered with several software vendors and will make suggestions based on our client needs.

What kind of information do you need from my practice?

We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

I would like to be able to access my practice data online. Can I have secure access to the billing management data?

Yes. Our system allows you to look up information and even run reports and patient ledgers.

Who does the patient call with a medical billing service question?

Our phone number is printed on your patients’ statements, and a dedicated Epic EMS company representative will handle all health insurance, and billing questions.

Do we make sure managed-care plans pay us according to the contracted rates?

Epic EMS requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems.

What type of sales, operational and management reports will I access to?

AngelTrack’s live reporting will give you advanced reporting which includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Are you a collection agency?

No. Epic EMS focuses strictly on billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

What if the patient is on a payment plan?

We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Sales Table - Epic EMS

Total Records: 192

Page: 17 of 20

Showing: 10 records

Array ( [id] => 800 [invoice_id] => 4806 [dispatch_id] => 4696 [date_time_of_service] => 2024-08-10 18:03:00 [patient_full_name] => Ramirez Cash, Vinicio [billable_service_code] => A0427 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 516, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Jefferson Hospital [destination_address] => Jefferson Hospital, 9222, 1200 Old York Rd, Abington, PA 19001 [mileage] => 137 [price_invoiced] => $1,842.59 [amount_received] => $- [current_amount_due] => $5,724.00 [billing_notes] => Beebe provided: DE Medicaid (ID# 0004030812. Nr 3/19/25 One crew signature missing LDZ 08/19/2024 Per Nsure no insurance found LDZ 08/19/2024 Completed. No PCR. JH 08/11/24 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 799 [invoice_id] => 4806 [dispatch_id] => 5433 [date_time_of_service] => 2024-09-19 21:34:00 [patient_full_name] => Coffey, Maia [billable_service_code] => A0429 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 1, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Nemours/A.I. duPont Hospital for Children [destination_address] => Nemours/A.I. duPont Hospital for Children, ED, 1600 Rockland Road, Wilmington, DE 19803-3616 [mileage] => 91.9 [price_invoiced] => $1,352.08 [amount_received] => $- [current_amount_due] => $4,132.00 [billing_notes] => 4/24/25: Emailed RM, put back to facility invoice. NR Beebe provided: Highmark Health Options (ID# XHD13201703. (See name spelling on documentation). NR 3/19/25 No insurance information found , Face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 09/20/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 798 [invoice_id] => 4806 [dispatch_id] => 4969 [date_time_of_service] => 2024-08-26 19:53:00 [patient_full_name] => Archino, David [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 373 B, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Cadia Healthcare Renaissance [destination_address] => Cadia Healthcare Renaissance, CHK W/ RN, 26002 John J Williams Hwy, Millsboro, DE 19966 [mileage] => 11.6 [price_invoiced] => $435.99 [amount_received] => $- [current_amount_due] => $435.99 [billing_notes] => 2025/03/19_Corrected original patient discount and corrected invoice for Beebe. NR 3/19/25 ambulates with assistance from his cane Verified MCR and AARP and Tricare as Tertiary, address updated as per face sheet, No hospice, MA 08/27/2024 !Not Medically Necessary [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 797 [invoice_id] => 4806 [dispatch_id] => 3982 [date_time_of_service] => 2024-07-06 19:59:00 [patient_full_name] => Rivera, Jaeveliz [billable_service_code] => A0429 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 04, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Nemours/A.I. duPont Hospital for Children [destination_address] => Nemours/A.I. duPont Hospital for Children, ED, 1600 Rockland Road, Wilmington, DE 19803-3616 [mileage] => 91.9 [price_invoiced] => $1,352.08 [amount_received] => $61.07 [current_amount_due] => $4,070.93 [billing_notes] => 2025/05/25: Advised Beebe. NR 2025/5/7_MK - Call Health Partner s/w Colleen stated no patient found with name (Jaeveliz Rivera) with DOB 2/27/2020. As per rep Member ID# 910517661 not belongs to Health Partner. Need to contact patient for correct insurance information. Callref#50550099 Patient name spelling needs correction, Beebe provided: Health Partners (ID# 910517661. NR 3/19/25 Unable to locate insurance for minor. LDZ 07/10/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 796 [invoice_id] => 4806 [dispatch_id] => 3874 [date_time_of_service] => 2024-07-01 04:23:00 [patient_full_name] => Johnson, Dominique [billable_service_code] => A0427 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, TRAUMA 2, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Christiana Hospital [destination_address] => Christiana Hospital, 2B10, 4755 Ogletown Stanton Road, Newark, DE 19718 [mileage] => 82.3 [price_invoiced] => $1,349.20 [amount_received] => $61.07 [current_amount_due] => $4,568.93 [billing_notes] => 2025/05/25: Advised Beebe. NR 2025/5/16_MK - Call Geico s/w Liz stated she is not able to find the patient with Member ID#61710005241 , Name and DOB . Need to contact patient for correct info. Callref# Liz-5/16/2025 Beebe provided: Geico AUTO (ID# 61710005241. NR 3/19/25 Per Nsure no insurance found LDZ 07/03/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 795 [invoice_id] => 4806 [dispatch_id] => 3599 [date_time_of_service] => 2024-06-18 15:53:00 [patient_full_name] => Furlan, Daniel [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 360A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => The Moorings At Lewes [destination_address] => The Moorings At Lewes, 17028 Cadbury Circle Lewes, Lewes, DE 19958 [mileage] => 1.8 [price_invoiced] => $303.40 [amount_received] => $61.07 [current_amount_due] => $242.33 [billing_notes] => No Date !Patient Invoiced 3x [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 794 [invoice_id] => 4806 [dispatch_id] => 2520 [date_time_of_service] => 2024-03-20 20:15:00 [patient_full_name] => Duffy, Katrina [billable_service_code] => A0429 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 36, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Bayhealth - Sussex Campus [destination_address] => Bayhealth - Sussex Campus, ED, 100 Wellness Way, Milford, DE 19963 [mileage] => 18.7 [price_invoiced] => $691.82 [amount_received] => $61.07 [current_amount_due] => $630.75 [billing_notes] => No Date !Patient Invoiced 3x [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 793 [invoice_id] => 4806 [dispatch_id] => 1871 [date_time_of_service] => 2024-01-17 21:56:00 [patient_full_name] => Flepie, Pablo [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Christiana Hospital [destination_address] => Christiana Hospital, ED, 4755 Ogletown Stanton Road, Newark, DE 19718 [mileage] => 82.3 [price_invoiced] => $1,098.06 [amount_received] => $61.07 [current_amount_due] => $1,036.99 [billing_notes] => 2024/01/18_No insurance listed or found LDZ 01/18/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 792 [invoice_id] => 4706 [dispatch_id] => 7460 [date_time_of_service] => 2024-12-30 11:01:00 [patient_full_name] => Nocks, Daquan [billable_service_code] => A0130 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 12, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Taton House [destination_address] => Taton House, 18090 Harbeson Road, Milton, DE 19968 [mileage] => 9.8 [price_invoiced] => $411.64 [amount_received] => $44.91 [current_amount_due] => $96.54 [billing_notes] => 2025/05/06: Adjusted to WCV per RB. NR 2024/01/03_Non billable destination- billing Beebe per NR LDZ 01/03/2024 Verified UHC dual plan, checked but unable to verify UHC medicaid MCO, Highmark Health Options Medicaid found active under pt id #XHD129757529001, Aid category(67-MEDICAID - SSI DISABLED, NON-GRANT ELDERLY/DISABLE), no insurance information in face sheet, So need to wait for cross over, address updated as per face sheet, No hospice , MA 12/31/2024 !Non-covered destination, Not medically necessary [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 791 [invoice_id] => 4706 [dispatch_id] => 7387 [date_time_of_service] => 2024-12-26 22:50:00 [patient_full_name] => Williams, Linda M [billable_service_code] => A0130 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 21, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 24313 ZINFANDEL LANE [destination_address] => 24313 ZINFANDEL LANE, Lewes, DE 19958 [mileage] => 4 [price_invoiced] => $333.16 [amount_received] => $44.91 [current_amount_due] => $66.09 [billing_notes] => 2025/05/06: Adjustedd to WCV per RB. NR 2024/12/27_Patient walked to and from stretcher- lives alone Verified MCR and Cigna, address verified, No hospice, MA 12/27/2024 !Not medically necessary [beebe_comments] => [aec_comments] => [epic_comments] => )

Invoice ID ↕	Dispatch ID ↕	Service Date ↕	Patient Name ↕	Service Code ↕	Origin Name	Origin Address	Destination Name	Destination Address	Mileage ↕	Price Invoiced ↕	Amount Received ↕	Amount Due ↕	Billing Notes
4806	4696	Aug 10, 2024	Ramirez Cash, Vinicio	A0427	Beebe Hospital	Beebe Hospital, 516, 424 Savannah Road, Lewes, DE 19958	Jefferson Hospital	Jefferson Hospital, 9222, 1200 Old York Rd, Abington, PA 19001	137	$1,842.59	$-	$5,724.00	Beebe provided: DE Medicaid (ID# 0004030812. Nr 3/19/25 One crew signature missing LDZ 08/19/2024 Per Nsure no insurance found LDZ 08/19/2024 Completed. No PCR. JH 08/11/24 !Uninsured
4806	5433	Sep 19, 2024	Coffey, Maia	A0429	Beebe Hospital	Beebe Hospital, ED 1, 424 Savannah Road, Lewes, DE 19958	Nemours/A.I. duPont Hospital for Children	Nemours/A.I. duPont Hospital for Children, ED, 1600 Rockland Road, Wilmington, DE 19803-3616	91.9	$1,352.08	$-	$4,132.00	4/24/25: Emailed RM, put back to facility invoice. NR Beebe provided: Highmark Health Options (ID# XHD13201703. (See name spelling on documentation). NR 3/19/25 No insurance information found , Face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 09/20/2024 !Uninsured
4806	4969	Aug 26, 2024	Archino, David	A0428	Beebe Hospital	Beebe Hospital, 373 B, 424 Savannah Road, Lewes, DE 19958	Cadia Healthcare Renaissance	Cadia Healthcare Renaissance, CHK W/ RN, 26002 John J Williams Hwy, Millsboro, DE 19966	11.6	$435.99	$-	$435.99	2025/03/19_Corrected original patient discount and corrected invoice for Beebe. NR 3/19/25 ambulates with assistance from his cane Verified MCR and AARP and Tricare as Tertiary, address updated as per face sheet, No hospice, MA 08/27/2024 !Not Medically Necessary
4806	3982	Jul 6, 2024	Rivera, Jaeveliz	A0429	Beebe Hospital	Beebe Hospital, ED 04, 424 Savannah Road, Lewes, DE 19958	Nemours/A.I. duPont Hospital for Children	Nemours/A.I. duPont Hospital for Children, ED, 1600 Rockland Road, Wilmington, DE 19803-3616	91.9	$1,352.08	$61.07	$4,070.93	2025/05/25: Advised Beebe. NR 2025/5/7_MK - Call Health Partner s/w Colleen stated no patient found with name (Jaeveliz Rivera) with DOB 2/27/2020. As per rep Member ID# 910517661 not belongs to Health Partner. Need to contact patient for correct insurance information. Callref#50550099 Patient name spelling needs correction, Beebe provided: Health Partners (ID# 910517661. NR 3/19/25 Unable to locate insurance for minor. LDZ 07/10/2024 !Uninsured
4806	3874	Jul 1, 2024	Johnson, Dominique	A0427	Beebe Hospital	Beebe Hospital, TRAUMA 2, 424 Savannah Road, Lewes, DE 19958	Christiana Hospital	Christiana Hospital, 2B10, 4755 Ogletown Stanton Road, Newark, DE 19718	82.3	$1,349.20	$61.07	$4,568.93	2025/05/25: Advised Beebe. NR 2025/5/16_MK - Call Geico s/w Liz stated she is not able to find the patient with Member ID#61710005241 , Name and DOB . Need to contact patient for correct info. Callref# Liz-5/16/2025 Beebe provided: Geico AUTO (ID# 61710005241. NR 3/19/25 Per Nsure no insurance found LDZ 07/03/2024 !Uninsured
4806	3599	Jun 18, 2024	Furlan, Daniel	A0428	Beebe Hospital	Beebe Hospital, 360A, 424 Savannah Road, Lewes, DE 19958	The Moorings At Lewes	The Moorings At Lewes, 17028 Cadbury Circle Lewes, Lewes, DE 19958	1.8	$303.40	$61.07	$242.33	No Date !Patient Invoiced 3x
4806	2520	Mar 20, 2024	Duffy, Katrina	A0429	Beebe Hospital	Beebe Hospital, 36, 424 Savannah Road, Lewes, DE 19958	Bayhealth - Sussex Campus	Bayhealth - Sussex Campus, ED, 100 Wellness Way, Milford, DE 19963	18.7	$691.82	$61.07	$630.75	No Date !Patient Invoiced 3x
4806	1871	Jan 17, 2024	Flepie, Pablo	A0428	Beebe Hospital	Beebe Hospital, ED, 424 Savannah Road, Lewes, DE 19958	Christiana Hospital	Christiana Hospital, ED, 4755 Ogletown Stanton Road, Newark, DE 19718	82.3	$1,098.06	$61.07	$1,036.99	2024/01/18_No insurance listed or found LDZ 01/18/2024 !Uninsured
4706	7460	Dec 30, 2024	Nocks, Daquan	A0130	Beebe Hospital	Beebe Hospital, ED 12, 424 Savannah Road, Lewes, DE 19958	Taton House	Taton House, 18090 Harbeson Road, Milton, DE 19968	9.8	$411.64	$44.91	$96.54	2025/05/06: Adjusted to WCV per RB. NR 2024/01/03_Non billable destination- billing Beebe per NR LDZ 01/03/2024 Verified UHC dual plan, checked but unable to verify UHC medicaid MCO, Highmark Health Options Medicaid found active under pt id #XHD129757529001, Aid category(67-MEDICAID - SSI DISABLED, NON-GRANT ELDERLY/DISABLE), no insurance information in face sheet, So need to wait for cross over, address updated as per face sheet, No hospice , MA 12/31/2024 !Non-covered destination, Not medically necessary
4706	7387	Dec 26, 2024	Williams, Linda M	A0130	Beebe Hospital	Beebe Hospital, ED 21, 424 Savannah Road, Lewes, DE 19958	24313 ZINFANDEL LANE	24313 ZINFANDEL LANE, Lewes, DE 19958	4	$333.16	$44.91	$66.09	2025/05/06: Adjustedd to WCV per RB. NR 2024/12/27_Patient walked to and from stretcher- lives alone Verified MCR and Cigna, address verified, No hospice, MA 12/27/2024 !Not medically necessary

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