How much will your medical billing management services cost me?

Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

How can you save me money by using your billing management service?

Our billing service will improve your Ambulance Billing and your administrative service end-to-end, leaving you to focus on your core service of providing care to your patients and reaching them on time.This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Are you HIPAA-compliant?

Epic EMS is fully compliant with HIPAA requirements and standards.

When can we expect payment when using your billing management service?

Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

What medical service management services do you offer?

We are a full service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management . We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions.

What software will we use to run our ambulance business and capture our PCRs?

Epic Ems is Software Neutral and has partnered with several software vendors and will make suggestions based on our client needs.

What kind of information do you need from my practice?

We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

I would like to be able to access my practice data online. Can I have secure access to the billing management data?

Yes. Our system allows you to look up information and even run reports and patient ledgers.

Who does the patient call with a medical billing service question?

Our phone number is printed on your patients’ statements, and a dedicated Epic EMS company representative will handle all health insurance, and billing questions.

Do we make sure managed-care plans pay us according to the contracted rates?

Epic EMS requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems.

What type of sales, operational and management reports will I access to?

AngelTrack’s live reporting will give you advanced reporting which includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Are you a collection agency?

No. Epic EMS focuses strictly on billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

What if the patient is on a payment plan?

We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Sales Table - Epic EMS

Total Records: 192

Page: 15 of 20

Showing: 10 records

Array ( [id] => 820 [invoice_id] => 5035 [dispatch_id] => 6441 [date_time_of_service] => 2024-11-13 17:09:00 [patient_full_name] => Mojica, Benjamin [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 5, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 321 B, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23.1 [price_invoiced] => $731.51 [amount_received] => $- [current_amount_due] => $731.51 [billing_notes] => Beebe provided - DE Medicaid ID# 0004135961 - JM 3/19/25 No insurance information found , No information in face sheet , no? Medicaid, checked Nsure but no policy found, MA 11/14/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 819 [invoice_id] => 5035 [dispatch_id] => 6243 [date_time_of_service] => 2024-11-03 07:47:00 [patient_full_name] => Church, Brandi [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 11, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, ED, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23.1 [price_invoiced] => $731.51 [amount_received] => $67.93 [current_amount_due] => $663.58 [billing_notes] => 2025/01/01_BCBS policy starts 01/01/2025 Recheck eligibility. NR 11/21/24 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 818 [invoice_id] => 5035 [dispatch_id] => 6207 [date_time_of_service] => 2024-10-31 21:59:00 [patient_full_name] => Green, Amelia [billable_service_code] => A0429 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 315, 424 Savannah Road, Lewes, DE 19958 [destination_name] => John Hopkins [destination_address] => John Hopkins, MAIN CAMPUS MEDICAL WEINBERG 4AB, 1800 Orleans St, Baltimore, MD 21287 [mileage] => 142.1 [price_invoiced] => $1,804.89 [amount_received] => $- [current_amount_due] => $1,804.89 [billing_notes] => Beebe provided - DE Medicaid ID# 0001558719 - JM 3/19/25 Per Nsure no insurance found LDZ 11/01/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 817 [invoice_id] => 5035 [dispatch_id] => 6172 [date_time_of_service] => 2024-10-29 22:16:00 [patient_full_name] => Naciso, Perez [billable_service_code] => A0429 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 20, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Thomas Jefferson University Hospital [destination_address] => Thomas Jefferson University Hospital, ED, 111 S. 11th St, Philadelphia, PA 19107 [mileage] => 119.8 [price_invoiced] => $1,603.74 [amount_received] => $67.93 [current_amount_due] => $1,535.81 [billing_notes] => 2024/10/30_No insurance information found , No information in face sheet , no? Medicaid, checked Nsure but no policy found, MA 10/30/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 816 [invoice_id] => 5035 [dispatch_id] => 6094 [date_time_of_service] => 2024-10-26 17:36:00 [patient_full_name] => Rojas Hernandez, Zobeida [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 205, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 226 B, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $730.60 [amount_received] => $- [current_amount_due] => $730.60 [billing_notes] => Beebe provided - DE Medicaid ID# 0001617320 - JM 3/19/25 No insurance information found , Face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 10/29/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 815 [invoice_id] => 5035 [dispatch_id] => 6026 [date_time_of_service] => 2024-10-23 11:22:00 [patient_full_name] => Elliott, Ronald [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 4, 424 Savannah Road, Lewes, DE 19958 [destination_name] => The Moorings At Lewes [destination_address] => The Moorings At Lewes, 17028 Cadbury Circle Lewes, Lewes, DE 19958 [mileage] => 1.8 [price_invoiced] => $303.40 [amount_received] => $67.93 [current_amount_due] => $235.47 [billing_notes] => 2024/10/24_Medical necessity missing in narrative LDZ 10/24/2024 Verified Humana adv, no insurance information in face sheet, no secondary or Medicaid found inactive under PT ID #0000416751, address verified, No hospice, MA 10/24/2024 !Patient Invoiced 3x [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 814 [invoice_id] => 5035 [dispatch_id] => 6000 [date_time_of_service] => 2024-10-22 02:55:00 [patient_full_name] => Elliott, Ronald [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, HALLWAY B, 424 Savannah Road, Lewes, DE 19958 [destination_name] => The Moorings At Lewes [destination_address] => The Moorings At Lewes, 17028 Cadbury Circle Lewes, Lewes, DE 19958 [mileage] => 1.8 [price_invoiced] => $303.40 [amount_received] => $67.93 [current_amount_due] => $235.47 [billing_notes] => 2024/10/23_Medical necessity missing in narrative LDZ 10/23/2024 Verified Humana adv, no secondary or Medicaid found inactive under PT ID #0000416751, address updated as per face sheet, No hospice, MA 10/22/2024 !Patient Invoiced 3x [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 813 [invoice_id] => 5035 [dispatch_id] => 5936 [date_time_of_service] => 2024-10-18 07:32:00 [patient_full_name] => Maclary, Susan [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, HALLWAY B, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 20632 CANAL RD [destination_address] => 20632 CANAL RD, Rehoboth, DE 19971 [mileage] => 7 [price_invoiced] => $373.75 [amount_received] => $67.93 [current_amount_due] => $305.82 [billing_notes] => 2025/03/19_Beebe provided - Medicare / AARP ID# 4WA1EX7RE02 / 31041007211 - JM 3/19/25 She was able to walk with her cane. Pt is self efficient and was left home alone Verified MCR, no insurance information in face sheet, no secondary or Medicaid, ,address updated as per face sheet, No hospice MA 10/18/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 812 [invoice_id] => 5035 [dispatch_id] => 5935 [date_time_of_service] => 2024-10-18 02:03:00 [patient_full_name] => Anwar, Zulfiqar [billable_service_code] => A0427 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 1, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Thomas Jefferson University Hospital [destination_address] => Thomas Jefferson University Hospital, PAVILLION 1412, 111 S. 11th St, Philadelphia, PA 19107 [mileage] => 119.8 [price_invoiced] => $1,687.45 [amount_received] => $- [current_amount_due] => $1,687.45 [billing_notes] => Beebe provided -DE Medicaid ID# 0004127082 - JM 3/19/25 No insurance information found , Face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 10/18/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 811 [invoice_id] => 5035 [dispatch_id] => 5911 [date_time_of_service] => 2024-10-16 17:30:00 [patient_full_name] => Sockritter, Scott [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 1, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, PACU 1, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $730.60 [amount_received] => $- [current_amount_due] => $730.60 [billing_notes] => Beebe provided - DE Medicaid ID# 0001565803 - JM 3/19/25 No insurance information found , As per face sheet we have Amerihealth Caritas as primary but unable to verifiy, PT id is also not mentioned, Also Dob is also different from face sheet which I updated correctly, no Medicaid, Also checked Nsure but no policy found, MA 10/17/2024 [beebe_comments] => [aec_comments] => [epic_comments] => )

Invoice ID ↕	Dispatch ID ↕	Service Date ↕	Patient Name ↕	Service Code ↕	Origin Name	Origin Address	Destination Name	Destination Address	Mileage ↕	Price Invoiced ↕	Amount Received ↕	Amount Due ↕	Billing Notes
5035	6441	Nov 13, 2024	Mojica, Benjamin	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 5, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 321 B, 424 Savannah Road, Lewes, DE 19958	23.1	$731.51	$-	$731.51	Beebe provided - DE Medicaid ID# 0004135961 - JM 3/19/25 No insurance information found , No information in face sheet , no? Medicaid, checked Nsure but no policy found, MA 11/14/2024
5035	6243	Nov 3, 2024	Church, Brandi	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 11, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, ED, 424 Savannah Road, Lewes, DE 19958	23.1	$731.51	$67.93	$663.58	2025/01/01_BCBS policy starts 01/01/2025 Recheck eligibility. NR 11/21/24
5035	6207	Oct 31, 2024	Green, Amelia	A0429	Beebe Hospital	Beebe Hospital, 315, 424 Savannah Road, Lewes, DE 19958	John Hopkins	John Hopkins, MAIN CAMPUS MEDICAL WEINBERG 4AB, 1800 Orleans St, Baltimore, MD 21287	142.1	$1,804.89	$-	$1,804.89	Beebe provided - DE Medicaid ID# 0001558719 - JM 3/19/25 Per Nsure no insurance found LDZ 11/01/2024 !Uninsured
5035	6172	Oct 29, 2024	Naciso, Perez	A0429	Beebe Hospital	Beebe Hospital, ED 20, 424 Savannah Road, Lewes, DE 19958	Thomas Jefferson University Hospital	Thomas Jefferson University Hospital, ED, 111 S. 11th St, Philadelphia, PA 19107	119.8	$1,603.74	$67.93	$1,535.81	2024/10/30_No insurance information found , No information in face sheet , no? Medicaid, checked Nsure but no policy found, MA 10/30/2024
5035	6094	Oct 26, 2024	Rojas Hernandez, Zobeida	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 205, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 226 B, 424 Savannah Road, Lewes, DE 19958	23	$730.60	$-	$730.60	Beebe provided - DE Medicaid ID# 0001617320 - JM 3/19/25 No insurance information found , Face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 10/29/2024
5035	6026	Oct 23, 2024	Elliott, Ronald	A0428	Beebe Hospital	Beebe Hospital, ED 4, 424 Savannah Road, Lewes, DE 19958	The Moorings At Lewes	The Moorings At Lewes, 17028 Cadbury Circle Lewes, Lewes, DE 19958	1.8	$303.40	$67.93	$235.47	2024/10/24_Medical necessity missing in narrative LDZ 10/24/2024 Verified Humana adv, no insurance information in face sheet, no secondary or Medicaid found inactive under PT ID #0000416751, address verified, No hospice, MA 10/24/2024 !Patient Invoiced 3x
5035	6000	Oct 22, 2024	Elliott, Ronald	A0428	Beebe Hospital	Beebe Hospital, HALLWAY B, 424 Savannah Road, Lewes, DE 19958	The Moorings At Lewes	The Moorings At Lewes, 17028 Cadbury Circle Lewes, Lewes, DE 19958	1.8	$303.40	$67.93	$235.47	2024/10/23_Medical necessity missing in narrative LDZ 10/23/2024 Verified Humana adv, no secondary or Medicaid found inactive under PT ID #0000416751, address updated as per face sheet, No hospice, MA 10/22/2024 !Patient Invoiced 3x
5035	5936	Oct 18, 2024	Maclary, Susan	A0428	Beebe Hospital	Beebe Hospital, HALLWAY B, 424 Savannah Road, Lewes, DE 19958	20632 CANAL RD	20632 CANAL RD, Rehoboth, DE 19971	7	$373.75	$67.93	$305.82	2025/03/19_Beebe provided - Medicare / AARP ID# 4WA1EX7RE02 / 31041007211 - JM 3/19/25 She was able to walk with her cane. Pt is self efficient and was left home alone Verified MCR, no insurance information in face sheet, no secondary or Medicaid, ,address updated as per face sheet, No hospice MA 10/18/2024
5035	5935	Oct 18, 2024	Anwar, Zulfiqar	A0427	Beebe Hospital	Beebe Hospital, ED 1, 424 Savannah Road, Lewes, DE 19958	Thomas Jefferson University Hospital	Thomas Jefferson University Hospital, PAVILLION 1412, 111 S. 11th St, Philadelphia, PA 19107	119.8	$1,687.45	$-	$1,687.45	Beebe provided -DE Medicaid ID# 0004127082 - JM 3/19/25 No insurance information found , Face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 10/18/2024 !Uninsured
5035	5911	Oct 16, 2024	Sockritter, Scott	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 1, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, PACU 1, 424 Savannah Road, Lewes, DE 19958	23	$730.60	$-	$730.60	Beebe provided - DE Medicaid ID# 0001565803 - JM 3/19/25 No insurance information found , As per face sheet we have Amerihealth Caritas as primary but unable to verifiy, PT id is also not mentioned, Also Dob is also different from face sheet which I updated correctly, no Medicaid, Also checked Nsure but no policy found, MA 10/17/2024

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