How much will your medical billing management services cost me?

Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

How can you save me money by using your billing management service?

Our billing service will improve your Ambulance Billing and your administrative service end-to-end, leaving you to focus on your core service of providing care to your patients and reaching them on time.This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Are you HIPAA-compliant?

Epic EMS is fully compliant with HIPAA requirements and standards.

When can we expect payment when using your billing management service?

Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

What medical service management services do you offer?

We are a full service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management . We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions.

What software will we use to run our ambulance business and capture our PCRs?

Epic Ems is Software Neutral and has partnered with several software vendors and will make suggestions based on our client needs.

What kind of information do you need from my practice?

We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

I would like to be able to access my practice data online. Can I have secure access to the billing management data?

Yes. Our system allows you to look up information and even run reports and patient ledgers.

Who does the patient call with a medical billing service question?

Our phone number is printed on your patients’ statements, and a dedicated Epic EMS company representative will handle all health insurance, and billing questions.

Do we make sure managed-care plans pay us according to the contracted rates?

Epic EMS requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems.

What type of sales, operational and management reports will I access to?

AngelTrack’s live reporting will give you advanced reporting which includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Are you a collection agency?

No. Epic EMS focuses strictly on billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

What if the patient is on a payment plan?

We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Sales Table - Epic EMS

Total Records: 192

Page: 16 of 20

Showing: 10 records

Array ( [id] => 810 [invoice_id] => 5035 [dispatch_id] => 5876 [date_time_of_service] => 2024-10-15 09:43:00 [patient_full_name] => Oneal, William [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 5, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 24295 ZINFANDEL LANE [destination_address] => APT 101, 24295 ZINFANDEL LANE, Lewes, DE 19958 [mileage] => 4 [price_invoiced] => $333.16 [amount_received] => $- [current_amount_due] => $333.16 [billing_notes] => Beebe provided - Tricare East ID# 188283622 - JM 3/19/25 Medical necessity missing in narrative LDZ 10/16/2024 No insurance information found , Face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 10/16/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 809 [invoice_id] => 5035 [dispatch_id] => 5860 [date_time_of_service] => 2024-10-14 13:31:00 [patient_full_name] => Deleon, Waldemar [billable_service_code] => A0429 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED HALLWAY A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Nemours/A.I. duPont Hospital for Children [destination_address] => Nemours/A.I. duPont Hospital for Children, 1600 Rockland Road, Wilmington, DE 19803-3616 [mileage] => 91.9 [price_invoiced] => $1,352.08 [amount_received] => $- [current_amount_due] => $1,352.08 [billing_notes] => Denied PTF. NR 4/8/25 Beebe provided - Amerihealth Caritas ID# 0002671865 - JM 3/9/25 No insurance information found , Face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 10/15/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 808 [invoice_id] => 5035 [dispatch_id] => 5823 [date_time_of_service] => 2024-10-11 15:50:00 [patient_full_name] => Lanier, Avalon [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 3, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 29328 PINEY NECK ROAD [destination_address] => 29328 PINEY NECK ROAD, Dagsboro, DE 19939 [mileage] => 22 [price_invoiced] => $554.15 [amount_received] => $67.93 [current_amount_due] => $486.22 [billing_notes] => 2025/03/19_Medical necessity?? Beebe provided - Highmark BCBS / Health Options ID# XHP12715956 / XHD12717353 -JM 3/19/25 MCD active on DOS 0002258476 ,2/4/2025 JK Patient is able to walk to and from stretcher unassisted LDZ 10/14/2024 Verified BCBS DE and Highmark Health Options Medicaid, Aid category (51-MEDICAID - SSI DISABLED, GRANT REGULAR, NON-INSTIT), no insurance information in face sheet, address verified, MA 10/14/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 807 [invoice_id] => 5035 [dispatch_id] => 5712 [date_time_of_service] => 2024-10-05 19:08:00 [patient_full_name] => Sullivan, Allen [billable_service_code] => A0427 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 9, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 378A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $814.31 [amount_received] => $- [current_amount_due] => $814.31 [billing_notes] => 2025/4/28: eob from Detego attached in pmt events. paid $0, services not covered, incurred within mandatory waiting period. -REG Beebe provided - Detego Health ID# 683173989 - JM 3/19/25 No insurance information found , No information in face sheet , no? Medicaid, checked Nsure but no policy found, MA 10/07/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 806 [invoice_id] => 5035 [dispatch_id] => 5191 [date_time_of_service] => 2024-09-06 13:25:00 [patient_full_name] => Mendez Juarez, Venancio [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 14, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, PACU, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $730.60 [amount_received] => $- [current_amount_due] => $730.60 [billing_notes] => Beebe provided - DE Medicaid ID# 0003713799 - JM 3/19/25 Emailed Beebe to see if they had any information LDZ 09/09/2024 No insurance information found , Face sheet missing , checked Nsure but no policy found, MA 09/09/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 805 [invoice_id] => 5035 [dispatch_id] => 4412 [date_time_of_service] => 2024-07-27 16:57:00 [patient_full_name] => Teague, Stephen [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 1, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 323 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $730.60 [amount_received] => $67.93 [current_amount_due] => $662.67 [billing_notes] => 2024/12/19_Claim submitted on 9/16/24 , As checked on availity claim#22643850798 Denied on 9/24/24 as remarks code: X5019, The allowance for this service has been applied to the dollar deductible amount required under the patient's coverage. 12/19/24MK One crew signature missing on PCR LDZ 07/30/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 804 [invoice_id] => 5035 [dispatch_id] => 4397 [date_time_of_service] => 2024-07-26 22:00:00 [patient_full_name] => Cardascia, Heidi [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 5, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 513 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $730.60 [amount_received] => $67.93 [current_amount_due] => $662.67 [billing_notes] => 2025/03/29_pt mailed in ins info. 3/29/25REG Call patient 845-797-9032 RE: WC. NR 3/20/25 Cliam submitted on 9/25/2024, s/w Emma stated they don't have claim no. for this DOS in patient account. As per rep if it is a injury claim than employer need to send first injury report to NYSIF. Callref#18967930 12/23/24MK [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 803 [invoice_id] => 5035 [dispatch_id] => 4339 [date_time_of_service] => 2024-07-24 08:33:00 [patient_full_name] => Smenkowski, William [billable_service_code] => A0433 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ICU 242, 424 Savannah Road, Lewes, DE 19958 [destination_name] => University of Maryland Medical Center [destination_address] => University of Maryland Medical Center, CCRU, 22 S Greene St, Baltimore, MD 21201 [mileage] => 114.5 [price_invoiced] => $1,876.82 [amount_received] => $67.93 [current_amount_due] => $1,808.89 [billing_notes] => 2025/01/23_BCBS Inquiry Number 25002702932 states patient can appeal, denial upheld. NR 1/23/25 Claim submitted on 9/9/24 , As checked on Availity claim#22062334861 Denied on 9/13/24 as remarks code : E5725 ,The primary care provider did not authorize the services and the condition treated did not meet urgent care guidelines. 12/19/24MK [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 802 [invoice_id] => 5035 [dispatch_id] => 3232 [date_time_of_service] => 2024-05-25 08:16:00 [patient_full_name] => Grubb, Deborah [billable_service_code] => A0429 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 11, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Christiana Hospital [destination_address] => Christiana Hospital, 2C 23B, 4755 Ogletown Stanton Road, Newark, DE 19718 [mileage] => 82.3 [price_invoiced] => $1,265.49 [amount_received] => $- [current_amount_due] => $1,265.49 [billing_notes] => Waystar rejected stating member ID not on file. LDZ 03/20/2025 Beebe provided - US Family Health MAP ID# 801129617 - JM 3/19/25 MCR still shows MSP, invoicing patient for attention to COB. NR 1/2/25 Claim submitted on 9/9/24 , As per availity claim#22062334901 is denied on 9/16/24 for remarks code : H1, Rejected Billable Non-Covered Service and remarks code: S5002 Coverage was cancelled prior to the date of service. 12/18/24MK BCBS inactive however MCR still showing as primary payer. LDZ 05/28/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 801 [invoice_id] => 4807 [dispatch_id] => 7896 [date_time_of_service] => 2025-01-20 01:34:00 [patient_full_name] => Jones, Michael [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 34, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 315 COULTER STREET [destination_address] => 315 COULTER STREET, Milton, DE 19968 [mileage] => 11.1 [price_invoiced] => $439.59 [amount_received] => $- [current_amount_due] => $439.59 [billing_notes] => denied, unable to identify pt. 4/8/25REG Attempt to file this claim. JM 3/19/25 No BCBS found with the ID number LDZ 03/17/2025 Check eligibility for BCBS R59758294. NR 3/17/25 (questionable medical necessity. NR 3/17/25 (Amerihealth Caritas Medicaid) No individual OON deductible for 2025, MA 01/21/2025 !MCD denial, unable to bill patient [beebe_comments] => [aec_comments] => [epic_comments] => )

Invoice ID ↕	Dispatch ID ↕	Service Date ↕	Patient Name ↕	Service Code ↕	Origin Name	Origin Address	Destination Name	Destination Address	Mileage ↕	Price Invoiced ↕	Amount Received ↕	Amount Due ↕	Billing Notes
5035	5876	Oct 15, 2024	Oneal, William	A0428	Beebe Hospital	Beebe Hospital, ED 5, 424 Savannah Road, Lewes, DE 19958	24295 ZINFANDEL LANE	APT 101, 24295 ZINFANDEL LANE, Lewes, DE 19958	4	$333.16	$-	$333.16	Beebe provided - Tricare East ID# 188283622 - JM 3/19/25 Medical necessity missing in narrative LDZ 10/16/2024 No insurance information found , Face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 10/16/2024
5035	5860	Oct 14, 2024	Deleon, Waldemar	A0429	Beebe Hospital	Beebe Hospital, ED HALLWAY A, 424 Savannah Road, Lewes, DE 19958	Nemours/A.I. duPont Hospital for Children	Nemours/A.I. duPont Hospital for Children, 1600 Rockland Road, Wilmington, DE 19803-3616	91.9	$1,352.08	$-	$1,352.08	Denied PTF. NR 4/8/25 Beebe provided - Amerihealth Caritas ID# 0002671865 - JM 3/9/25 No insurance information found , Face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 10/15/2024 !Uninsured
5035	5823	Oct 11, 2024	Lanier, Avalon	A0428	Beebe Hospital	Beebe Hospital, ED 3, 424 Savannah Road, Lewes, DE 19958	29328 PINEY NECK ROAD	29328 PINEY NECK ROAD, Dagsboro, DE 19939	22	$554.15	$67.93	$486.22	2025/03/19_Medical necessity?? Beebe provided - Highmark BCBS / Health Options ID# XHP12715956 / XHD12717353 -JM 3/19/25 MCD active on DOS 0002258476 ,2/4/2025 JK Patient is able to walk to and from stretcher unassisted LDZ 10/14/2024 Verified BCBS DE and Highmark Health Options Medicaid, Aid category (51-MEDICAID - SSI DISABLED, GRANT REGULAR, NON-INSTIT), no insurance information in face sheet, address verified, MA 10/14/2024
5035	5712	Oct 5, 2024	Sullivan, Allen	A0427	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 9, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 378A, 424 Savannah Road, Lewes, DE 19958	23	$814.31	$-	$814.31	2025/4/28: eob from Detego attached in pmt events. paid $0, services not covered, incurred within mandatory waiting period. -REG Beebe provided - Detego Health ID# 683173989 - JM 3/19/25 No insurance information found , No information in face sheet , no? Medicaid, checked Nsure but no policy found, MA 10/07/2024
5035	5191	Sep 6, 2024	Mendez Juarez, Venancio	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 14, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, PACU, 424 Savannah Road, Lewes, DE 19958	23	$730.60	$-	$730.60	Beebe provided - DE Medicaid ID# 0003713799 - JM 3/19/25 Emailed Beebe to see if they had any information LDZ 09/09/2024 No insurance information found , Face sheet missing , checked Nsure but no policy found, MA 09/09/2024
5035	4412	Jul 27, 2024	Teague, Stephen	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 1, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 323 A, 424 Savannah Road, Lewes, DE 19958	23	$730.60	$67.93	$662.67	2024/12/19_Claim submitted on 9/16/24 , As checked on availity claim#22643850798 Denied on 9/24/24 as remarks code: X5019, The allowance for this service has been applied to the dollar deductible amount required under the patient's coverage. 12/19/24MK One crew signature missing on PCR LDZ 07/30/2024
5035	4397	Jul 26, 2024	Cardascia, Heidi	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 5, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 513 A, 424 Savannah Road, Lewes, DE 19958	23	$730.60	$67.93	$662.67	2025/03/29_pt mailed in ins info. 3/29/25REG Call patient 845-797-9032 RE: WC. NR 3/20/25 Cliam submitted on 9/25/2024, s/w Emma stated they don't have claim no. for this DOS in patient account. As per rep if it is a injury claim than employer need to send first injury report to NYSIF. Callref#18967930 12/23/24MK
5035	4339	Jul 24, 2024	Smenkowski, William	A0433	Beebe Hospital	Beebe Hospital, ICU 242, 424 Savannah Road, Lewes, DE 19958	University of Maryland Medical Center	University of Maryland Medical Center, CCRU, 22 S Greene St, Baltimore, MD 21201	114.5	$1,876.82	$67.93	$1,808.89	2025/01/23_BCBS Inquiry Number 25002702932 states patient can appeal, denial upheld. NR 1/23/25 Claim submitted on 9/9/24 , As checked on Availity claim#22062334861 Denied on 9/13/24 as remarks code : E5725 ,The primary care provider did not authorize the services and the condition treated did not meet urgent care guidelines. 12/19/24MK
5035	3232	May 25, 2024	Grubb, Deborah	A0429	Beebe Hospital	Beebe Hospital, 11, 424 Savannah Road, Lewes, DE 19958	Christiana Hospital	Christiana Hospital, 2C 23B, 4755 Ogletown Stanton Road, Newark, DE 19718	82.3	$1,265.49	$-	$1,265.49	Waystar rejected stating member ID not on file. LDZ 03/20/2025 Beebe provided - US Family Health MAP ID# 801129617 - JM 3/19/25 MCR still shows MSP, invoicing patient for attention to COB. NR 1/2/25 Claim submitted on 9/9/24 , As per availity claim#22062334901 is denied on 9/16/24 for remarks code : H1, Rejected Billable Non-Covered Service and remarks code: S5002 Coverage was cancelled prior to the date of service. 12/18/24MK BCBS inactive however MCR still showing as primary payer. LDZ 05/28/2024
4807	7896	Jan 20, 2025	Jones, Michael	A0428	Beebe Hospital	Beebe Hospital, ED 34, 424 Savannah Road, Lewes, DE 19958	315 COULTER STREET	315 COULTER STREET, Milton, DE 19968	11.1	$439.59	$-	$439.59	denied, unable to identify pt. 4/8/25REG Attempt to file this claim. JM 3/19/25 No BCBS found with the ID number LDZ 03/17/2025 Check eligibility for BCBS R59758294. NR 3/17/25 (questionable medical necessity. NR 3/17/25 (Amerihealth Caritas Medicaid) No individual OON deductible for 2025, MA 01/21/2025 !MCD denial, unable to bill patient

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Sales Table

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