How much will your medical billing management services cost me?

Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

How can you save me money by using your billing management service?

Our billing service will improve your Ambulance Billing and your administrative service end-to-end, leaving you to focus on your core service of providing care to your patients and reaching them on time.This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Are you HIPAA-compliant?

Epic EMS is fully compliant with HIPAA requirements and standards.

When can we expect payment when using your billing management service?

Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

What medical service management services do you offer?

We are a full service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management . We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions.

What software will we use to run our ambulance business and capture our PCRs?

Epic Ems is Software Neutral and has partnered with several software vendors and will make suggestions based on our client needs.

What kind of information do you need from my practice?

We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

I would like to be able to access my practice data online. Can I have secure access to the billing management data?

Yes. Our system allows you to look up information and even run reports and patient ledgers.

Who does the patient call with a medical billing service question?

Our phone number is printed on your patients’ statements, and a dedicated Epic EMS company representative will handle all health insurance, and billing questions.

Do we make sure managed-care plans pay us according to the contracted rates?

Epic EMS requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems.

What type of sales, operational and management reports will I access to?

AngelTrack’s live reporting will give you advanced reporting which includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Are you a collection agency?

No. Epic EMS focuses strictly on billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

What if the patient is on a payment plan?

We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Sales Table - Epic EMS

Total Records: 192

Page: 19 of 20

Showing: 10 records

Array ( [id] => 780 [invoice_id] => 4706 [dispatch_id] => 6948 [date_time_of_service] => 2024-12-06 14:52:00 [patient_full_name] => Sensenig, Betty A [billable_service_code] => A0130 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 408, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 1 NOTTINGHAM DRIVE [destination_address] => 1 NOTTINGHAM DRIVE, Lewes, DE 19958 [mileage] => 4 [price_invoiced] => $333.16 [amount_received] => $44.91 [current_amount_due] => $66.09 [billing_notes] => 2025/05/06: Adjustedd to WCV per RB. NR 2024/12/09_Patient is wheelchair bound and can safely transport in one Verified MCR and Highmark Health Options Medicaid , Aid category (27-MEDICAID - SSI AGED, NON-GRANT ELDERLY/DISABLED WA), address updated as per face sheet, No hospice, MA 12/09/2024 !Not medically necessary [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 779 [invoice_id] => 4705 [dispatch_id] => 5153 [date_time_of_service] => 2024-09-04 13:15:00 [patient_full_name] => Kraft, Elizabeth [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 523 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Cadia Healthcare Renaissance [destination_address] => Cadia Healthcare Renaissance, CHK W/ RN, 26002 John J Williams Hwy, Millsboro, DE 19966 [mileage] => 11.6 [price_invoiced] => $435.99 [amount_received] => $48.25 [current_amount_due] => $387.74 [billing_notes] => 2024/10/10_Per Natalie, billing facility. Reviewed notes from hospital and stated upper left extremality slight weakness. LDZ 10/10/2024 Patient walked to and from stretcher unassisted Verified MCR and AARP, address updated as per face sheet, No hospice, MA 09/04/2024 !Not medically necessary [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 778 [invoice_id] => 4703 [dispatch_id] => 4692 [date_time_of_service] => 2024-08-09 23:06:00 [patient_full_name] => Larrabee, Jade [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 6, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 365, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $730.60 [amount_received] => $- [current_amount_due] => $2,754.00 [billing_notes] => 2025/5/20_MK- As checked on Availity claim finalized on 4/9/2025 under claim#22857387568 paid $270.25 to Member through check#99999995 issued on 4/8/2025 to patient. Need to send TBC letter. Unable to verify insurance, will file with what was given to us. LDZ 04/04/2025 Information from Beebe: Insurance = BCBS of Delaware ID# ZBF20106391 Per Nsure no insurance found LDZ 08/12/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 777 [invoice_id] => 4703 [dispatch_id] => 4605 [date_time_of_service] => 2024-08-07 03:38:00 [patient_full_name] => Litalien, Nathan [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 11, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 365A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $730.60 [amount_received] => $- [current_amount_due] => $2,754.00 [billing_notes] => 2025/04/30: denied for timely. -REG Information from Beebe: Insurance = Amerihealth Caritas NEXT ID# 67007366900 Amerihealth termed 12/31/2023 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 776 [invoice_id] => 4698 [dispatch_id] => 4404 [date_time_of_service] => 2024-07-27 03:14:00 [patient_full_name] => Charlton, Melissa [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 14, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 103, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $730.60 [amount_received] => $- [current_amount_due] => $730.60 [billing_notes] => Information from Beebe: Insurance = BCBS of Delaware ID# XHP11472926 Per Nsure no insurance found LDZ 07/30/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 775 [invoice_id] => 4698 [dispatch_id] => 4354 [date_time_of_service] => 2024-07-25 03:18:00 [patient_full_name] => Stout, Annmarie [billable_service_code] => A0427 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 13, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 223A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $814.31 [amount_received] => $- [current_amount_due] => $814.31 [billing_notes] => 2025/5/20_MK- As checked on Waystar claim accepted for processing on 4/5/2025. Further checked on Availity claim not found. so need to file again. Unable to verify coverage, will file with info given to us. LDZ 04/04/2025 Information from Beebe: Insurance = BCBS of Delaware ID# QDR10240470 Per Nsure no insurance found LDZ 07/29/2024 Submitted. No PCR. JH 07/25/24 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 774 [invoice_id] => 4698 [dispatch_id] => 4210 [date_time_of_service] => 2024-07-16 21:51:00 [patient_full_name] => Cupples, Jackson [billable_service_code] => A0429 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 6, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Nemours/A.I. duPont Hospital for Children [destination_address] => Nemours/A.I. duPont Hospital for Children, ED, 1600 Rockland Road, Wilmington, DE 19803-3616 [mileage] => 91.9 [price_invoiced] => $1,352.08 [amount_received] => $68.82 [current_amount_due] => $1,283.26 [billing_notes] => 2024/10/17_Mother called in, she is going to call insurance, I am attempting to file. NR 10/17/24 UHC called in provided MCD information. Policy is NJ MCD. OOS MCD. Explained to UHC rep. NR 8/21/24 No MCD found, unable to locate insurance for minor LDZ 07/18/2024 !OOS MCD [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 773 [invoice_id] => 4698 [dispatch_id] => 4007 [date_time_of_service] => 2024-07-08 08:34:00 [patient_full_name] => Stillman, John [billable_service_code] => A0429 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 07, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Thomas Jefferson University Hospital [destination_address] => Thomas Jefferson University Hospital, 3 CENTER BUILDING ROOM 3228, 111 S. 11th St, Philadelphia, PA 19107 [mileage] => 119.8 [price_invoiced] => $1,603.74 [amount_received] => $68.82 [current_amount_due] => $1,534.92 [billing_notes] => No Date !Patient invoiced 3x: [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 772 [invoice_id] => 4697 [dispatch_id] => 3848 [date_time_of_service] => 2024-06-29 22:30:00 [patient_full_name] => Bowden, Joseph [billable_service_code] => A0427 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 5, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Christiana Hospital [destination_address] => Christiana Hospital, ED, 4755 Ogletown Stanton Road, Newark, DE 19718 [mileage] => 82.3 [price_invoiced] => $1,349.20 [amount_received] => $- [current_amount_due] => $4,630.00 [billing_notes] => 2025/05/25: Advised Beebe of denial. NR 2025/5/20_MK- As checked on Availity claim denied on 4/9/2025 as remarks code S5004 : We are unable to identify this patient from the identification number reported above. Please verify the name and number indicated on the identification card. If the patient is covered by us, please resubmit the claim. Claim#22076512698. As per member ID prefix ID belongs to Horizon BCBS of New Jersey, Need to review or need to contact patient for correct information. Unable to verify BCBS coverage, will file as given to us. LDZ 04/04/2025 Information from Beebe: Insurance = BCBS of Delaware ID# HUF3HZN2758 Per Nsure no insurance found LDZ 07/31/2024 Submitted. PCR is still a draft. JH 06/30/24 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 771 [invoice_id] => 4697 [dispatch_id] => 3325 [date_time_of_service] => 2024-06-02 21:34:00 [patient_full_name] => Ohara, Timothy [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 1, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 504-A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $730.60 [amount_received] => $- [current_amount_due] => $2,754.00 [billing_notes] => 2025/07/06: coverage terminated sent to Michelle. NR 2025/05/28_MK - As checked on Availity claim#22157424001 denied on 4/11/2025 as Remarks code E5365 This claim was submitted under the BlueCard Program with an incorrect prefix. No more info available on availity. Further checked member ID prefix belongs to Carefirst BCBS of Maryland. Claim query send on availtiy. Need to review 2025/04/08_(MCR) Part B deductible left $ 0 for 2025, MA 04/08/2025 Recheck eligibility. NR 4/7/25 MCR verified, shows BCBS as primary and BCBS termed on 05/01/2023. LDZ 06/04/2024 !Patient invoiced 3x [beebe_comments] => [aec_comments] => [epic_comments] => )

Invoice ID ↕	Dispatch ID ↕	Service Date ↕	Patient Name ↕	Service Code ↕	Origin Name	Origin Address	Destination Name	Destination Address	Mileage ↕	Price Invoiced ↕	Amount Received ↕	Amount Due ↕	Billing Notes
4706	6948	Dec 6, 2024	Sensenig, Betty A	A0130	Beebe Hospital	Beebe Hospital, 408, 424 Savannah Road, Lewes, DE 19958	1 NOTTINGHAM DRIVE	1 NOTTINGHAM DRIVE, Lewes, DE 19958	4	$333.16	$44.91	$66.09	2025/05/06: Adjustedd to WCV per RB. NR 2024/12/09_Patient is wheelchair bound and can safely transport in one Verified MCR and Highmark Health Options Medicaid , Aid category (27-MEDICAID - SSI AGED, NON-GRANT ELDERLY/DISABLED WA), address updated as per face sheet, No hospice, MA 12/09/2024 !Not medically necessary
4705	5153	Sep 4, 2024	Kraft, Elizabeth	A0428	Beebe Hospital	Beebe Hospital, 523 A, 424 Savannah Road, Lewes, DE 19958	Cadia Healthcare Renaissance	Cadia Healthcare Renaissance, CHK W/ RN, 26002 John J Williams Hwy, Millsboro, DE 19966	11.6	$435.99	$48.25	$387.74	2024/10/10_Per Natalie, billing facility. Reviewed notes from hospital and stated upper left extremality slight weakness. LDZ 10/10/2024 Patient walked to and from stretcher unassisted Verified MCR and AARP, address updated as per face sheet, No hospice, MA 09/04/2024 !Not medically necessary
4703	4692	Aug 9, 2024	Larrabee, Jade	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 6, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 365, 424 Savannah Road, Lewes, DE 19958	23	$730.60	$-	$2,754.00	2025/5/20_MK- As checked on Availity claim finalized on 4/9/2025 under claim#22857387568 paid $270.25 to Member through check#99999995 issued on 4/8/2025 to patient. Need to send TBC letter. Unable to verify insurance, will file with what was given to us. LDZ 04/04/2025 Information from Beebe: Insurance = BCBS of Delaware ID# ZBF20106391 Per Nsure no insurance found LDZ 08/12/2024 !Uninsured
4703	4605	Aug 7, 2024	Litalien, Nathan	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 11, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 365A, 424 Savannah Road, Lewes, DE 19958	23	$730.60	$-	$2,754.00	2025/04/30: denied for timely. -REG Information from Beebe: Insurance = Amerihealth Caritas NEXT ID# 67007366900 Amerihealth termed 12/31/2023 !Uninsured
4698	4404	Jul 27, 2024	Charlton, Melissa	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 14, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 103, 424 Savannah Road, Lewes, DE 19958	23	$730.60	$-	$730.60	Information from Beebe: Insurance = BCBS of Delaware ID# XHP11472926 Per Nsure no insurance found LDZ 07/30/2024 !Uninsured
4698	4354	Jul 25, 2024	Stout, Annmarie	A0427	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 13, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 223A, 424 Savannah Road, Lewes, DE 19958	23	$814.31	$-	$814.31	2025/5/20_MK- As checked on Waystar claim accepted for processing on 4/5/2025. Further checked on Availity claim not found. so need to file again. Unable to verify coverage, will file with info given to us. LDZ 04/04/2025 Information from Beebe: Insurance = BCBS of Delaware ID# QDR10240470 Per Nsure no insurance found LDZ 07/29/2024 Submitted. No PCR. JH 07/25/24 !Uninsured
4698	4210	Jul 16, 2024	Cupples, Jackson	A0429	Beebe Hospital	Beebe Hospital, 6, 424 Savannah Road, Lewes, DE 19958	Nemours/A.I. duPont Hospital for Children	Nemours/A.I. duPont Hospital for Children, ED, 1600 Rockland Road, Wilmington, DE 19803-3616	91.9	$1,352.08	$68.82	$1,283.26	2024/10/17_Mother called in, she is going to call insurance, I am attempting to file. NR 10/17/24 UHC called in provided MCD information. Policy is NJ MCD. OOS MCD. Explained to UHC rep. NR 8/21/24 No MCD found, unable to locate insurance for minor LDZ 07/18/2024 !OOS MCD
4698	4007	Jul 8, 2024	Stillman, John	A0429	Beebe Hospital	Beebe Hospital, ED 07, 424 Savannah Road, Lewes, DE 19958	Thomas Jefferson University Hospital	Thomas Jefferson University Hospital, 3 CENTER BUILDING ROOM 3228, 111 S. 11th St, Philadelphia, PA 19107	119.8	$1,603.74	$68.82	$1,534.92	No Date !Patient invoiced 3x:
4697	3848	Jun 29, 2024	Bowden, Joseph	A0427	Beebe Hospital	Beebe Hospital, ED 5, 424 Savannah Road, Lewes, DE 19958	Christiana Hospital	Christiana Hospital, ED, 4755 Ogletown Stanton Road, Newark, DE 19718	82.3	$1,349.20	$-	$4,630.00	2025/05/25: Advised Beebe of denial. NR 2025/5/20_MK- As checked on Availity claim denied on 4/9/2025 as remarks code S5004 : We are unable to identify this patient from the identification number reported above. Please verify the name and number indicated on the identification card. If the patient is covered by us, please resubmit the claim. Claim#22076512698. As per member ID prefix ID belongs to Horizon BCBS of New Jersey, Need to review or need to contact patient for correct information. Unable to verify BCBS coverage, will file as given to us. LDZ 04/04/2025 Information from Beebe: Insurance = BCBS of Delaware ID# HUF3HZN2758 Per Nsure no insurance found LDZ 07/31/2024 Submitted. PCR is still a draft. JH 06/30/24 !Uninsured
4697	3325	Jun 2, 2024	Ohara, Timothy	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 1, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 504-A, 424 Savannah Road, Lewes, DE 19958	23	$730.60	$-	$2,754.00	2025/07/06: coverage terminated sent to Michelle. NR 2025/05/28_MK - As checked on Availity claim#22157424001 denied on 4/11/2025 as Remarks code E5365 This claim was submitted under the BlueCard Program with an incorrect prefix. No more info available on availity. Further checked member ID prefix belongs to Carefirst BCBS of Maryland. Claim query send on availtiy. Need to review 2025/04/08_(MCR) Part B deductible left $ 0 for 2025, MA 04/08/2025 Recheck eligibility. NR 4/7/25 MCR verified, shows BCBS as primary and BCBS termed on 05/01/2023. LDZ 06/04/2024 !Patient invoiced 3x

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