How much will your medical billing management services cost me?

Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

How can you save me money by using your billing management service?

Our billing service will improve your Ambulance Billing and your administrative service end-to-end, leaving you to focus on your core service of providing care to your patients and reaching them on time.This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Are you HIPAA-compliant?

Epic EMS is fully compliant with HIPAA requirements and standards.

When can we expect payment when using your billing management service?

Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

What medical service management services do you offer?

We are a full service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management . We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions.

What software will we use to run our ambulance business and capture our PCRs?

Epic Ems is Software Neutral and has partnered with several software vendors and will make suggestions based on our client needs.

What kind of information do you need from my practice?

We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

I would like to be able to access my practice data online. Can I have secure access to the billing management data?

Yes. Our system allows you to look up information and even run reports and patient ledgers.

Who does the patient call with a medical billing service question?

Our phone number is printed on your patients’ statements, and a dedicated Epic EMS company representative will handle all health insurance, and billing questions.

Do we make sure managed-care plans pay us according to the contracted rates?

Epic EMS requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems.

What type of sales, operational and management reports will I access to?

AngelTrack’s live reporting will give you advanced reporting which includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Are you a collection agency?

No. Epic EMS focuses strictly on billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

What if the patient is on a payment plan?

We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Sales Table - Epic EMS

Total Records: 192

Page: 18 of 20

Showing: 10 records

Array ( [id] => 790 [invoice_id] => 4706 [dispatch_id] => 7325 [date_time_of_service] => 2024-12-23 20:49:00 [patient_full_name] => Henry, Carolyn [billable_service_code] => A0130 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 529 B, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Sea Spray Group Home [destination_address] => Sea Spray Group Home, 17910 Ebb Tide Drive, Lewes, DE 19958 [mileage] => 4.2 [price_invoiced] => $335.87 [amount_received] => $44.91 [current_amount_due] => $67.14 [billing_notes] => 2025/05/06: Adjustedd to WCV per RB. NR 2024/12/26_PCS states patient is in a wheelchair Verified MCR and Amerihealth Caritas Medicaid, Aid category(15-MEDICAID - SSI AGED, GRANT MR WAIVER), address verified as per face sheet but as per MCR address is '1054 S Governors Ave Dover 19904', No hospice, MA 12/26/2024 !Not medically necessary [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 789 [invoice_id] => 4706 [dispatch_id] => 7323 [date_time_of_service] => 2024-12-23 19:00:00 [patient_full_name] => Clark, Deborah K [billable_service_code] => A0130 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 533, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Harrison House Of Georgetown [destination_address] => Harrison House Of Georgetown, 110 W North St, Georgetown, DE 19947 [mileage] => 15.5 [price_invoiced] => $488.76 [amount_received] => $44.91 [current_amount_due] => $126.47 [billing_notes] => 2025/05/06: Adjustedd to WCV per RB. NR 2024/12/24_PCS states patient can use a wheelchair van Verified MCR and Amerihealth Caritas Medicaid, Aid category(28-MEDICAID - SSI AGED, NON-GRANT INSTITUTIONALIZED (), address updated as per face sheet but as per MCR address is '26408 Fells St Georgetown 19947', No hospice, MA 12/24/2024 !Not medically necessary [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 788 [invoice_id] => 4706 [dispatch_id] => 7316 [date_time_of_service] => 2024-12-23 16:09:00 [patient_full_name] => Johnson, Lorraine E [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 502, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Cadia Healthcare Renaissance [destination_address] => Cadia Healthcare Renaissance, CHK W/ RN, 26002 John J Williams Hwy, Millsboro, DE 19966 [mileage] => 11.6 [price_invoiced] => $435.99 [amount_received] => $44.91 [current_amount_due] => $391.08 [billing_notes] => 2024/12/24_PCS states patient can be transported by wheelchair van Verified MCR and Highmark Health Options Medicaid, Aid category (28-MEDICAID - SSI AGED, NON-GRANT INSTITUTIONALIZED (), address verified as per face sheet but as per MCR address is '1140 Savannah Road Lewes 19958', No hospice, MA 12/24/2024 !Not medically necessary [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 787 [invoice_id] => 4706 [dispatch_id] => 7302 [date_time_of_service] => 2024-12-22 22:46:00 [patient_full_name] => Baynes, Dawn P [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 24, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 34150 JUNIPER DRIVE [destination_address] => 34150 JUNIPER DRIVE, Lewes, DE 19958 [mileage] => 4 [price_invoiced] => $333.16 [amount_received] => $44.91 [current_amount_due] => $288.25 [billing_notes] => 2024/12/30_Patient filed appeal with insurance, Highmark letter reads we did not insurance information. Billing contract. Nr 12/30/24 Patient walked with no assistance from the hospital bed to the stretcher, lives alone Verified MCR and Highmark Health Medicaid, Aid category (57-MEDICAID - SSI DISABLED, GRANT ELDERLY/DISABLED WA), no insurance information in face sheet, address updated as per face sheet, No hospice, MA 12/26/2024 !Not medically necessary [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 786 [invoice_id] => 4706 [dispatch_id] => 7253 [date_time_of_service] => 2024-12-20 14:49:00 [patient_full_name] => Henry, Constance A [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 308 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 36383 RABBIT RUN [destination_address] => 36383 RABBIT RUN, Millsboro, DE 19966 [mileage] => 17 [price_invoiced] => $509.05 [amount_received] => $44.91 [current_amount_due] => $464.14 [billing_notes] => 2024/12/23_PCS states patient could use WC van- wheelchair bound Verified Aetna adv and Highmark Health options Medicaid, Aid category(27-MEDICAID - SSI AGED, NON-GRANT ELDERLY/DISABLED WA), address updated as per face sheet, No hospice, MA 12/23/2024 !Not medically necessary [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 785 [invoice_id] => 4706 [dispatch_id] => 7211 [date_time_of_service] => 2024-12-18 19:32:00 [patient_full_name] => Reynolds, Carmen [billable_service_code] => A0130 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 538, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Harbor Healthcare & Rehabilitation Center [destination_address] => Harbor Healthcare & Rehabilitation Center, Chk w/ FD, 301 Ocean View Blvd, Lewis, DE 19958 [mileage] => 1 [price_invoiced] => $292.57 [amount_received] => $44.91 [current_amount_due] => $50.34 [billing_notes] => 2025/05/06: Adjustedd to WCV per RB. NR 2024/12/23_PCS states wheelchair van is more appropriate LDZ 12/23/2024 Verified Aetna adv and Medicaid, Aid category(Q1-QMB - QUALIFIED MEDICARE BENEFICIARY, NON-INSTITUT), address verified, No hospice, MA 12/23/2024 !Not medically necessary [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 784 [invoice_id] => 4706 [dispatch_id] => 7155 [date_time_of_service] => 2024-12-17 00:40:00 [patient_full_name] => Stephenson, Joan [billable_service_code] => A0130 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 367 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Cadia Healthcare Renaissance [destination_address] => Cadia Healthcare Renaissance, CHK W/ RN, 26002 John J Williams Hwy, Millsboro, DE 19966 [mileage] => 11.6 [price_invoiced] => $435.99 [amount_received] => $44.91 [current_amount_due] => $105.99 [billing_notes] => 2025/05/06: Adjustedd to WCV per RB. NR 2024/12/17_PCS states patient be transported in a wheelchair Verified MCR, no secondary or Medicaid, ,address verified, No hospice MA 12/17/2024 !Not medically necessary [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 783 [invoice_id] => 4706 [dispatch_id] => 7097 [date_time_of_service] => 2024-12-13 15:42:00 [patient_full_name] => Spoerer, John [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 505, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Brandywine Living At Seaside Pointe [destination_address] => Brandywine Living At Seaside Pointe, Check w/ Front Desk, 36101 Seaside Blvd, Rehoboth Beach, DE 19971 [mileage] => 4.7 [price_invoiced] => $342.64 [amount_received] => $44.91 [current_amount_due] => $297.73 [billing_notes] => 2024/12/16_Billing to Beebe 2024 claim - not medically necessary Patient walked to and from stretcher unassisted Verified MCR and BCBS, address verified, No hospice, MA 12/16/2024 !Not medically necessary [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 782 [invoice_id] => 4706 [dispatch_id] => 7062 [date_time_of_service] => 2024-12-12 07:01:00 [patient_full_name] => Macbride, Mary [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 5, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 35461 KNOLL WAY [destination_address] => 35461 KNOLL WAY, Millsboro, DE 19966 [mileage] => 15.7 [price_invoiced] => $491.47 [amount_received] => $44.91 [current_amount_due] => $446.56 [billing_notes] => 2025/02/24_Spoke with patient who states that she is not paying this bill, she had no way home and didnt request for the ambulance to take her home. She said that Beebe should be the one taking care of the bill since they arranged it. LDZ 02/24/2025 Pt was transported home and ambulated up the stair into the house with minimal assistance where she lives alone Verified MCR, No insurance information found in face sheet, no secondary or Medicaid, ,address updated as per face sheet, No hospice MA 12/12/2024 !Not medically necessary [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 781 [invoice_id] => 4706 [dispatch_id] => 6978 [date_time_of_service] => 2024-12-08 13:27:00 [patient_full_name] => Spoerer, John [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 8, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Brandywine Living At Seaside Pointe [destination_address] => Brandywine Living At Seaside Pointe, Check w/ Front Desk, 36101 Seaside Blvd, Rehoboth Beach, DE 19971 [mileage] => 4.7 [price_invoiced] => $342.64 [amount_received] => $44.91 [current_amount_due] => $297.73 [billing_notes] => 2024/12/09_Billing to Beebe 2024 claim - not medically necessary Patient walked with little assistance from the bed to the stretcher Verified MCR and BCBS, address updated as per face sheet, No hospice, MA 12/09/2024 !Not medically necessary [beebe_comments] => [aec_comments] => [epic_comments] => )

Invoice ID ↕	Dispatch ID ↕	Service Date ↕	Patient Name ↕	Service Code ↕	Origin Name	Origin Address	Destination Name	Destination Address	Mileage ↕	Price Invoiced ↕	Amount Received ↕	Amount Due ↕	Billing Notes
4706	7325	Dec 23, 2024	Henry, Carolyn	A0130	Beebe Hospital	Beebe Hospital, 529 B, 424 Savannah Road, Lewes, DE 19958	Sea Spray Group Home	Sea Spray Group Home, 17910 Ebb Tide Drive, Lewes, DE 19958	4.2	$335.87	$44.91	$67.14	2025/05/06: Adjustedd to WCV per RB. NR 2024/12/26_PCS states patient is in a wheelchair Verified MCR and Amerihealth Caritas Medicaid, Aid category(15-MEDICAID - SSI AGED, GRANT MR WAIVER), address verified as per face sheet but as per MCR address is '1054 S Governors Ave Dover 19904', No hospice, MA 12/26/2024 !Not medically necessary
4706	7323	Dec 23, 2024	Clark, Deborah K	A0130	Beebe Hospital	Beebe Hospital, 533, 424 Savannah Road, Lewes, DE 19958	Harrison House Of Georgetown	Harrison House Of Georgetown, 110 W North St, Georgetown, DE 19947	15.5	$488.76	$44.91	$126.47	2025/05/06: Adjustedd to WCV per RB. NR 2024/12/24_PCS states patient can use a wheelchair van Verified MCR and Amerihealth Caritas Medicaid, Aid category(28-MEDICAID - SSI AGED, NON-GRANT INSTITUTIONALIZED (), address updated as per face sheet but as per MCR address is '26408 Fells St Georgetown 19947', No hospice, MA 12/24/2024 !Not medically necessary
4706	7316	Dec 23, 2024	Johnson, Lorraine E	A0428	Beebe Hospital	Beebe Hospital, 502, 424 Savannah Road, Lewes, DE 19958	Cadia Healthcare Renaissance	Cadia Healthcare Renaissance, CHK W/ RN, 26002 John J Williams Hwy, Millsboro, DE 19966	11.6	$435.99	$44.91	$391.08	2024/12/24_PCS states patient can be transported by wheelchair van Verified MCR and Highmark Health Options Medicaid, Aid category (28-MEDICAID - SSI AGED, NON-GRANT INSTITUTIONALIZED (), address verified as per face sheet but as per MCR address is '1140 Savannah Road Lewes 19958', No hospice, MA 12/24/2024 !Not medically necessary
4706	7302	Dec 22, 2024	Baynes, Dawn P	A0428	Beebe Hospital	Beebe Hospital, ED 24, 424 Savannah Road, Lewes, DE 19958	34150 JUNIPER DRIVE	34150 JUNIPER DRIVE, Lewes, DE 19958	4	$333.16	$44.91	$288.25	2024/12/30_Patient filed appeal with insurance, Highmark letter reads we did not insurance information. Billing contract. Nr 12/30/24 Patient walked with no assistance from the hospital bed to the stretcher, lives alone Verified MCR and Highmark Health Medicaid, Aid category (57-MEDICAID - SSI DISABLED, GRANT ELDERLY/DISABLED WA), no insurance information in face sheet, address updated as per face sheet, No hospice, MA 12/26/2024 !Not medically necessary
4706	7253	Dec 20, 2024	Henry, Constance A	A0428	Beebe Hospital	Beebe Hospital, 308 A, 424 Savannah Road, Lewes, DE 19958	36383 RABBIT RUN	36383 RABBIT RUN, Millsboro, DE 19966	17	$509.05	$44.91	$464.14	2024/12/23_PCS states patient could use WC van- wheelchair bound Verified Aetna adv and Highmark Health options Medicaid, Aid category(27-MEDICAID - SSI AGED, NON-GRANT ELDERLY/DISABLED WA), address updated as per face sheet, No hospice, MA 12/23/2024 !Not medically necessary
4706	7211	Dec 18, 2024	Reynolds, Carmen	A0130	Beebe Hospital	Beebe Hospital, 538, 424 Savannah Road, Lewes, DE 19958	Harbor Healthcare & Rehabilitation Center	Harbor Healthcare & Rehabilitation Center, Chk w/ FD, 301 Ocean View Blvd, Lewis, DE 19958	1	$292.57	$44.91	$50.34	2025/05/06: Adjustedd to WCV per RB. NR 2024/12/23_PCS states wheelchair van is more appropriate LDZ 12/23/2024 Verified Aetna adv and Medicaid, Aid category(Q1-QMB - QUALIFIED MEDICARE BENEFICIARY, NON-INSTITUT), address verified, No hospice, MA 12/23/2024 !Not medically necessary
4706	7155	Dec 17, 2024	Stephenson, Joan	A0130	Beebe Hospital	Beebe Hospital, 367 A, 424 Savannah Road, Lewes, DE 19958	Cadia Healthcare Renaissance	Cadia Healthcare Renaissance, CHK W/ RN, 26002 John J Williams Hwy, Millsboro, DE 19966	11.6	$435.99	$44.91	$105.99	2025/05/06: Adjustedd to WCV per RB. NR 2024/12/17_PCS states patient be transported in a wheelchair Verified MCR, no secondary or Medicaid, ,address verified, No hospice MA 12/17/2024 !Not medically necessary
4706	7097	Dec 13, 2024	Spoerer, John	A0428	Beebe Hospital	Beebe Hospital, 505, 424 Savannah Road, Lewes, DE 19958	Brandywine Living At Seaside Pointe	Brandywine Living At Seaside Pointe, Check w/ Front Desk, 36101 Seaside Blvd, Rehoboth Beach, DE 19971	4.7	$342.64	$44.91	$297.73	2024/12/16_Billing to Beebe 2024 claim - not medically necessary Patient walked to and from stretcher unassisted Verified MCR and BCBS, address verified, No hospice, MA 12/16/2024 !Not medically necessary
4706	7062	Dec 12, 2024	Macbride, Mary	A0428	Beebe Hospital	Beebe Hospital, ED 5, 424 Savannah Road, Lewes, DE 19958	35461 KNOLL WAY	35461 KNOLL WAY, Millsboro, DE 19966	15.7	$491.47	$44.91	$446.56	2025/02/24_Spoke with patient who states that she is not paying this bill, she had no way home and didnt request for the ambulance to take her home. She said that Beebe should be the one taking care of the bill since they arranged it. LDZ 02/24/2025 Pt was transported home and ambulated up the stair into the house with minimal assistance where she lives alone Verified MCR, No insurance information found in face sheet, no secondary or Medicaid, ,address updated as per face sheet, No hospice MA 12/12/2024 !Not medically necessary
4706	6978	Dec 8, 2024	Spoerer, John	A0428	Beebe Hospital	Beebe Hospital, ED 8, 424 Savannah Road, Lewes, DE 19958	Brandywine Living At Seaside Pointe	Brandywine Living At Seaside Pointe, Check w/ Front Desk, 36101 Seaside Blvd, Rehoboth Beach, DE 19971	4.7	$342.64	$44.91	$297.73	2024/12/09_Billing to Beebe 2024 claim - not medically necessary Patient walked with little assistance from the bed to the stretcher Verified MCR and BCBS, address updated as per face sheet, No hospice, MA 12/09/2024 !Not medically necessary

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