Question 1

How much will your medical billing management services cost me?

Accepted Answer

Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

Question 2

How can you save me money by using your billing management service?

Accepted Answer

Our billing service will improve your Ambulance Billing and your administrative service end-to-end, leaving you to focus on your core service of providing care to your patients and reaching them on time.This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Question 3

Are you HIPAA-compliant?

Accepted Answer

Epic EMS is fully compliant with HIPAA requirements and standards.

Question 4

When can we expect payment when using your billing management service?

Accepted Answer

Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

Question 5

What medical service management services do you offer?

Accepted Answer

We are a full service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management . We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions.

Question 6

What software will we use to run our ambulance business and capture our PCRs?

Accepted Answer

Epic Ems is Software Neutral and has partnered with several software vendors and will make suggestions based on our client needs.

Question 7

What kind of information do you need from my practice?

Accepted Answer

We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

Question 8

I would like to be able to access my practice data online. Can I have secure access to the billing management data?

Accepted Answer

Yes. Our system allows you to look up information and even run reports and patient ledgers.

Question 9

Who does the patient call with a medical billing service question?

Accepted Answer

Our phone number is printed on your patients’ statements, and a dedicated Epic EMS company representative will handle all health insurance, and billing questions.

Question 10

Do we make sure managed-care plans pay us according to the contracted rates?

Accepted Answer

Epic EMS requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems.

Question 11

What type of sales, operational and management reports will I access to?

Accepted Answer

AngelTrack’s live reporting will give you advanced reporting which includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Question 12

Are you a collection agency?

Accepted Answer

No. Epic EMS focuses strictly on billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

Question 13

What if the patient is on a payment plan?

Accepted Answer

We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Invoice ID ↕	Dispatch ID ↕	Service Date ↕	Patient Name ↕	Service Code ↕	Origin Name	Origin Address	Destination Name	Destination Address	Mileage ↕	Price Invoiced ↕	Amount Received ↕	Amount Due ↕	Billing Notes	Beebe Comments	AEC Comments	Epic Comments
4696	1296	Nov 28, 2023	Cahoe, Charles	A0427	Beebe Hospital	Beebe Hospital, 377 B, 424 Savannah Road, Lewes, DE 19958	Thomas Jefferson University Hospital	Thomas Jefferson University Hospital, 5226 GIBBON BUILDING, 111 S. 11th St, Philadelphia, PA 19107	119.8	$1,651.25	$73.07	$1,578.18	2024/12/27_Humana take back for in facility global fee. NR 12/27/24 Claim denied The benefit for this service is included in the payment/allowance for another service/procedure that has already been adjudicated. No inpatient info founf on PGBA. LDZ 03/08/2024 Denied for mileage. NR 1/30/24 Facesheet attached is for a different patient, please attach correct facesheet for insurance LDZ 11/29/2023 Facesheet attached - WJO !Primary payer take back due to global fee
4696	359	Aug 13, 2023	Bonner, Carmen	A0427	Beebe Hospital	Beebe Hospital, ED 14, 424 Savannah Road, Lewes, DE 19958	Children's Hospital of Philadelphia	Children's Hospital of Philadelphia, 3E RM 26, 34th Street And Civic Center Blvd, Philadelphia, PA 19104	115	$1,609.01	$73.07	$1,535.94	2024/12/16_Claim submitted on 9/11/24 , s/w Kathy stated that the Home plan upheld the appeal and for more information , you can message to payer on portal or on Availity (by clicking on Message this payer) . Claim# 22729075994. Callref# Kathy 12/16/24. 12/16/24/MK #359- 08/20/2023 MB !Primary insurance not covered

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