How much will your medical billing management services cost me?

Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

How can you save me money by using your billing management service?

Our billing service will improve your Ambulance Billing and your administrative service end-to-end, leaving you to focus on your core service of providing care to your patients and reaching them on time.This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Are you HIPAA-compliant?

Epic EMS is fully compliant with HIPAA requirements and standards.

When can we expect payment when using your billing management service?

Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

What medical service management services do you offer?

We are a full service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management . We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions.

What software will we use to run our ambulance business and capture our PCRs?

Epic Ems is Software Neutral and has partnered with several software vendors and will make suggestions based on our client needs.

What kind of information do you need from my practice?

We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

I would like to be able to access my practice data online. Can I have secure access to the billing management data?

Yes. Our system allows you to look up information and even run reports and patient ledgers.

Who does the patient call with a medical billing service question?

Our phone number is printed on your patients’ statements, and a dedicated Epic EMS company representative will handle all health insurance, and billing questions.

Do we make sure managed-care plans pay us according to the contracted rates?

Epic EMS requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems.

What type of sales, operational and management reports will I access to?

AngelTrack’s live reporting will give you advanced reporting which includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Are you a collection agency?

No. Epic EMS focuses strictly on billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

What if the patient is on a payment plan?

We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Sales Table - Epic EMS

Total Records: 192

Page: 14 of 20

Showing: 10 records

Array ( [id] => 830 [invoice_id] => 5423 [dispatch_id] => 7783 [date_time_of_service] => 2025-01-14 11:05:00 [patient_full_name] => Lewi, Kathryn A [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 12, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 12001 OLD VINE BLVD [destination_address] => APT 208, 12001 OLD VINE BLVD, Lewes, DE 19958 [mileage] => 4 [price_invoiced] => $341.18 [amount_received] => $- [current_amount_due] => $341.18 [billing_notes] => s/w Nicka stated claim rcvd on 1/18/2025 and still in process as they need Authorization number as provider is OON. TLF# 45-60 days. FAX#8777882764 to send Auth No. Claim#250380122800 Callref#943847948 3/6/2025MK (Cigna Healthspring adv) No individual OON deductible for 2025, MA 01/16/2025 !No PA [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 829 [invoice_id] => 5423 [dispatch_id] => 7337 [date_time_of_service] => 2024-12-24 12:11:00 [patient_full_name] => Frank, Eileen [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 37, 424 Savannah Road, Lewes, DE 19958 [destination_name] => BREAKWATER VILLAGE [destination_address] => BREAKWATER VILLAGE, 301 Ocean View Blvd, Lewes, DE 19958 [mileage] => 2 [price_invoiced] => $306.10 [amount_received] => $- [current_amount_due] => $306.10 [billing_notes] => One crew signature missing LDZ 01/02/2025 Corrected. Narrative is incomplete, please review LDZ 12/30/2024 No insurance information found , No information in face sheet , no? Medicaid, checked Nsure but no policy found, MA 12/26/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 828 [invoice_id] => 5422 [dispatch_id] => 8572 [date_time_of_service] => 2025-02-20 10:35:00 [patient_full_name] => Wietsruk, Jordan [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 11, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 529 B, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23.1 [price_invoiced] => $687.57 [amount_received] => $- [current_amount_due] => $749.17 [billing_notes] => 2025/04/28 Rejected in Waystar stating unable to locate eligibility for patient. LDZ Info from Beebe: Insurance = Cigna ID# 77978156632 No insurance information found, No information in face sheet, no Medicaid, checked Nsure but no policy found, MA 02/21/2025 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 827 [invoice_id] => 5133 [dispatch_id] => 8570 [date_time_of_service] => 2025-02-19 23:35:00 [patient_full_name] => Meade, Patricia A [billable_service_code] => A0427 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 368 B, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Jefferson Hospital For Neuroscience [destination_address] => Jefferson Hospital For Neuroscience, 7 N 720 B, 900 Walnut St, Philadelphia, PA 19107 [mileage] => 137 [price_invoiced] => $1,887.33 [amount_received] => $- [current_amount_due] => $1,887.33 [billing_notes] => 2025/05/06: Review with RG, confirm DOS is 2/19/2025 and Beebe is responsible. NR Inpatient with Beebe 02/12 - 02/20 per PGBA LDZ 03/17/2025 mcr denied for inpatient. 3/11/25REG !Inpatient [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 826 [invoice_id] => 5035 [dispatch_id] => 6795 [date_time_of_service] => 2024-11-29 14:58:00 [patient_full_name] => Brenan, Kelly [billable_service_code] => A0427 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 10, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 412 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23.1 [price_invoiced] => $815.22 [amount_received] => $- [current_amount_due] => $815.22 [billing_notes] => Beebe provided - DE Medicaid ID# 0000966236 - JM 3/19/25 No insurance information found , Face sheet missing , Medicaid found inactive under PT id #0000966236, checked Nsure but no policy found, MA 12/03/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 825 [invoice_id] => 5035 [dispatch_id] => 6758 [date_time_of_service] => 2024-11-27 21:09:00 [patient_full_name] => Cavanaugh, Daniel [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 301 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 38537 BLUE HEN DRIVE [destination_address] => 38537 BLUE HEN DRIVE, Selbyville, DE 19975 [mileage] => 31 [price_invoiced] => $635.33 [amount_received] => $67.93 [current_amount_due] => $567.40 [billing_notes] => 2024/12/02_Verified UHC, no secondary or Medicaid, address verified, MA 12/02/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 824 [invoice_id] => 5035 [dispatch_id] => 6741 [date_time_of_service] => 2024-11-26 22:25:00 [patient_full_name] => Smith, Richard [billable_service_code] => A0429 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 16, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Christiana Hospital [destination_address] => Christiana Hospital, ED, 4755 Ogletown Stanton Road, Newark, DE 19718 [mileage] => 82.3 [price_invoiced] => $1,265.49 [amount_received] => $- [current_amount_due] => $1,265.49 [billing_notes] => 2025/5/22_MK- Called Sussez Correctional s/w Michal stated the claim representative will only assist through E-MAIL. As per rep we can Email on Nmonk@Vitalcorehs.com for claims with Patient Name , DOB , Date of Service and Place of service.Callref# Mishal-5/22/2025 Beebe provided - Vitalcore ID# 222747261 - JM 3/19/25 No insurance information found , no insurance information in face sheet, Medicaid found inactive under PT ID #0000384079, checked Nsure but no policy found, address updated as per face sheet, MA 12/02/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 823 [invoice_id] => 5035 [dispatch_id] => 6607 [date_time_of_service] => 2024-11-21 15:43:00 [patient_full_name] => Lewis, Christine [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 35, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Genesis Healthcare - Milford Center [destination_address] => Genesis Healthcare - Milford Center, 700 Marvel Road, Milford, DE 19963 [mileage] => 22.5 [price_invoiced] => $558.66 [amount_received] => $502.85 [current_amount_due] => $55.81 [billing_notes] => Beebe provided - Medicare / Amerihealth Caritas ID# 2D24TW0KF94 / 0003353506 - JM 3/19/25 No insurance information found , No information in face sheet , no? Medicaid, checked Nsure but no policy found, MA 11/22/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 822 [invoice_id] => 5035 [dispatch_id] => 6492 [date_time_of_service] => 2024-11-16 15:20:00 [patient_full_name] => Cavanaugh, Daniel [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 303, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 38537 BLUE HEN DR [destination_address] => 38537 BLUE HEN DR, Selbyville, DE 19975 [mileage] => 30 [price_invoiced] => $626.31 [amount_received] => $67.93 [current_amount_due] => $558.38 [billing_notes] => 2024/11/19_Verified UHC, no secondary or Medicaid, address updated as per face sheet, MA 11/19/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 821 [invoice_id] => 5035 [dispatch_id] => 6488 [date_time_of_service] => 2024-11-16 05:47:00 [patient_full_name] => Myers, Olivia [billable_service_code] => A0429 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 9, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Nemours/A.I. duPont Hospital for Children [destination_address] => Nemours/A.I. duPont Hospital for Children, ED, 1600 Rockland Road, Wilmington, DE 19803-3616 [mileage] => 91.9 [price_invoiced] => $1,352.08 [amount_received] => $- [current_amount_due] => $1,352.08 [billing_notes] => 2025/5/6_MK - Call AIS root INS. s/w Jennifer Albert z stated they rcvd claim on 3/21/2025 and still pending as she waiting for Update W9 form form provider. As per rep send the W9 form with Claim number that is G2WWK3DE on Fax# 6143621751. Beebe provided - AIS Root Insurance Company ID# G2WWK3DE - JM 3/19/25 One crew and patient signature missing LDZ 11/25/2024 No insurance information found , Face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 11/25/2024 Submitted. No PCR. JH 11/17/24 [beebe_comments] => [aec_comments] => [epic_comments] => )

Invoice ID ↕	Dispatch ID ↕	Service Date ↕	Patient Name ↕	Service Code ↕	Origin Name	Origin Address	Destination Name	Destination Address	Mileage ↕	Price Invoiced ↕	Amount Received ↕	Amount Due ↕	Billing Notes
5423	7783	Jan 14, 2025	Lewi, Kathryn A	A0428	Beebe Hospital	Beebe Hospital, ED 12, 424 Savannah Road, Lewes, DE 19958	12001 OLD VINE BLVD	APT 208, 12001 OLD VINE BLVD, Lewes, DE 19958	4	$341.18	$-	$341.18	s/w Nicka stated claim rcvd on 1/18/2025 and still in process as they need Authorization number as provider is OON. TLF# 45-60 days. FAX#8777882764 to send Auth No. Claim#250380122800 Callref#943847948 3/6/2025MK (Cigna Healthspring adv) No individual OON deductible for 2025, MA 01/16/2025 !No PA
5423	7337	Dec 24, 2024	Frank, Eileen	A0428	Beebe Hospital	Beebe Hospital, ED 37, 424 Savannah Road, Lewes, DE 19958	BREAKWATER VILLAGE	BREAKWATER VILLAGE, 301 Ocean View Blvd, Lewes, DE 19958	2	$306.10	$-	$306.10	One crew signature missing LDZ 01/02/2025 Corrected. Narrative is incomplete, please review LDZ 12/30/2024 No insurance information found , No information in face sheet , no? Medicaid, checked Nsure but no policy found, MA 12/26/2024 !Uninsured
5422	8572	Feb 20, 2025	Wietsruk, Jordan	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 11, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 529 B, 424 Savannah Road, Lewes, DE 19958	23.1	$687.57	$-	$749.17	2025/04/28 Rejected in Waystar stating unable to locate eligibility for patient. LDZ Info from Beebe: Insurance = Cigna ID# 77978156632 No insurance information found, No information in face sheet, no Medicaid, checked Nsure but no policy found, MA 02/21/2025 !Uninsured
5133	8570	Feb 19, 2025	Meade, Patricia A	A0427	Beebe Hospital	Beebe Hospital, 368 B, 424 Savannah Road, Lewes, DE 19958	Jefferson Hospital For Neuroscience	Jefferson Hospital For Neuroscience, 7 N 720 B, 900 Walnut St, Philadelphia, PA 19107	137	$1,887.33	$-	$1,887.33	2025/05/06: Review with RG, confirm DOS is 2/19/2025 and Beebe is responsible. NR Inpatient with Beebe 02/12 - 02/20 per PGBA LDZ 03/17/2025 mcr denied for inpatient. 3/11/25REG !Inpatient
5035	6795	Nov 29, 2024	Brenan, Kelly	A0427	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 10, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 412 A, 424 Savannah Road, Lewes, DE 19958	23.1	$815.22	$-	$815.22	Beebe provided - DE Medicaid ID# 0000966236 - JM 3/19/25 No insurance information found , Face sheet missing , Medicaid found inactive under PT id #0000966236, checked Nsure but no policy found, MA 12/03/2024
5035	6758	Nov 27, 2024	Cavanaugh, Daniel	A0428	Beebe Hospital	Beebe Hospital, 301 A, 424 Savannah Road, Lewes, DE 19958	38537 BLUE HEN DRIVE	38537 BLUE HEN DRIVE, Selbyville, DE 19975	31	$635.33	$67.93	$567.40	2024/12/02_Verified UHC, no secondary or Medicaid, address verified, MA 12/02/2024
5035	6741	Nov 26, 2024	Smith, Richard	A0429	Beebe Hospital	Beebe Hospital, ED 16, 424 Savannah Road, Lewes, DE 19958	Christiana Hospital	Christiana Hospital, ED, 4755 Ogletown Stanton Road, Newark, DE 19718	82.3	$1,265.49	$-	$1,265.49	2025/5/22_MK- Called Sussez Correctional s/w Michal stated the claim representative will only assist through E-MAIL. As per rep we can Email on Nmonk@Vitalcorehs.com for claims with Patient Name , DOB , Date of Service and Place of service.Callref# Mishal-5/22/2025 Beebe provided - Vitalcore ID# 222747261 - JM 3/19/25 No insurance information found , no insurance information in face sheet, Medicaid found inactive under PT ID #0000384079, checked Nsure but no policy found, address updated as per face sheet, MA 12/02/2024
5035	6607	Nov 21, 2024	Lewis, Christine	A0428	Beebe Hospital	Beebe Hospital, ED 35, 424 Savannah Road, Lewes, DE 19958	Genesis Healthcare - Milford Center	Genesis Healthcare - Milford Center, 700 Marvel Road, Milford, DE 19963	22.5	$558.66	$502.85	$55.81	Beebe provided - Medicare / Amerihealth Caritas ID# 2D24TW0KF94 / 0003353506 - JM 3/19/25 No insurance information found , No information in face sheet , no? Medicaid, checked Nsure but no policy found, MA 11/22/2024
5035	6492	Nov 16, 2024	Cavanaugh, Daniel	A0428	Beebe Hospital	Beebe Hospital, 303, 424 Savannah Road, Lewes, DE 19958	38537 BLUE HEN DR	38537 BLUE HEN DR, Selbyville, DE 19975	30	$626.31	$67.93	$558.38	2024/11/19_Verified UHC, no secondary or Medicaid, address updated as per face sheet, MA 11/19/2024
5035	6488	Nov 16, 2024	Myers, Olivia	A0429	Beebe Hospital	Beebe Hospital, ED 9, 424 Savannah Road, Lewes, DE 19958	Nemours/A.I. duPont Hospital for Children	Nemours/A.I. duPont Hospital for Children, ED, 1600 Rockland Road, Wilmington, DE 19803-3616	91.9	$1,352.08	$-	$1,352.08	2025/5/6_MK - Call AIS root INS. s/w Jennifer Albert z stated they rcvd claim on 3/21/2025 and still pending as she waiting for Update W9 form form provider. As per rep send the W9 form with Claim number that is G2WWK3DE on Fax# 6143621751. Beebe provided - AIS Root Insurance Company ID# G2WWK3DE - JM 3/19/25 One crew and patient signature missing LDZ 11/25/2024 No insurance information found , Face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 11/25/2024 Submitted. No PCR. JH 11/17/24

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