How much will your medical billing management services cost me?

Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

How can you save me money by using your billing management service?

Our billing service will improve your Ambulance Billing and your administrative service end-to-end, leaving you to focus on your core service of providing care to your patients and reaching them on time.This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Are you HIPAA-compliant?

Epic EMS is fully compliant with HIPAA requirements and standards.

When can we expect payment when using your billing management service?

Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

What medical service management services do you offer?

We are a full service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management . We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions.

What software will we use to run our ambulance business and capture our PCRs?

Epic Ems is Software Neutral and has partnered with several software vendors and will make suggestions based on our client needs.

What kind of information do you need from my practice?

We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

I would like to be able to access my practice data online. Can I have secure access to the billing management data?

Yes. Our system allows you to look up information and even run reports and patient ledgers.

Who does the patient call with a medical billing service question?

Our phone number is printed on your patients’ statements, and a dedicated Epic EMS company representative will handle all health insurance, and billing questions.

Do we make sure managed-care plans pay us according to the contracted rates?

Epic EMS requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems.

What type of sales, operational and management reports will I access to?

AngelTrack’s live reporting will give you advanced reporting which includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Are you a collection agency?

No. Epic EMS focuses strictly on billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

What if the patient is on a payment plan?

We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Sales Table - Epic EMS

Total Records: 192

Page: 13 of 20

Showing: 10 records

Array ( [id] => 840 [invoice_id] => 6138 [dispatch_id] => 10134 [date_time_of_service] => 2025-05-05 16:55:00 [patient_full_name] => Farmer, Louise [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 536 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => RESIDENCE [destination_address] => RESIDENCE, 702 DUNBARTON APARTMENTS, Georgetown, DE 19947 [mileage] => 13 [price_invoiced] => $465.92 [amount_received] => $- [current_amount_due] => $465.92 [billing_notes] => It sounds like it was appropriately denied by insurance. Forward it to the next payor in the process.RMB 2025/05/06 Narrative states patient is able to walk with walker and EMS assistance at facility and then once at home was able to walk to waiting wheelchair, however PCS from Beebe states patient is unable to ambulate safely. Beebe requested BLS service for this transport. Please review LDZ !Medically Unnecessary. Denied by insurance [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 839 [invoice_id] => 6138 [dispatch_id] => 7402 [date_time_of_service] => 2024-12-27 18:48:00 [patient_full_name] => Truitt, Melvin [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 317, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Excelcare at Lewes [destination_address] => Excelcare at Lewes, Chk w/ FD, 301 Ocean View Blvd, Lewes, DE 19958 [mileage] => 1 [price_invoiced] => $292.57 [amount_received] => $- [current_amount_due] => $292.57 [billing_notes] => 2025/05/09: pt's aunt POA, called in with ins info. moving to facility billing. -REG MCD is active on DOS 0000458072 PCS states patient is able to go by wheelchair van LDZ 01/02/2025 Verified MCR and Medicaid DE, Aid category (Q1-QMB - QUALIFIED MEDICARE BENEFICIARY, NON-INSTITUT), address updated as per face sheet, Hospice Active Dates- 10/20/2024 to 01/17/2025, MA 12/31/2024 !Invoice Patient 4x [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 838 [invoice_id] => 6004 [dispatch_id] => 9831 [date_time_of_service] => 2025-04-21 18:46:00 [patient_full_name] => Thomas, Charles [billable_service_code] => A0429 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 360 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Wilmington Hospital [destination_address] => Wilmington Hospital, HOSPICE, 501 West 14th Street, Wilmington, DE 19801 [mileage] => 90.1 [price_invoiced] => $1,368.25 [amount_received] => $- [current_amount_due] => $1,368.25 [billing_notes] => Submitted. PCR is still a draft. JH 04/22/25 !Please bill Beebe Hospital per CM Leadership- LORRETTA APPROVED IT SINCE LISA WAS OFF TODAY FOR THIS TRANSPORT. [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 837 [invoice_id] => 5918 [dispatch_id] => 1476 [date_time_of_service] => 2023-12-15 13:44:00 [patient_full_name] => White Sr, James [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, DISCHARGE LOUNGE, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 19210 COASTAL HIGHWAY [destination_address] => 108, 19210 COASTAL HIGHWAY, Rehobeth Beach, DE 19971 [mileage] => 4 [price_invoiced] => $327.65 [amount_received] => $- [current_amount_due] => $327.65 [billing_notes] => 2025/05/23: Explained PTF. NR 2025/5/7 - JM- Please check insurance. Information from Beebe: Medicare: 6WP0HY0EC31 Amerihealth Caritas: 0001260004 2023/12/18_PCS not attached LDZ 12/18/2023 Per Nsure no insurance found LDZ 12/18/2023 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 836 [invoice_id] => 5860 [dispatch_id] => 9223 [date_time_of_service] => 2025-03-21 21:12:00 [patient_full_name] => Wong, Earsie L [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 315, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Cadia Healthcare Renaissance [destination_address] => Cadia Healthcare Renaissance, CHK W/ RN, 26002 John J Williams Hwy, Millsboro, DE 19966 [mileage] => 11.6 [price_invoiced] => $446.52 [amount_received] => $- [current_amount_due] => $446.52 [billing_notes] => Inpatient with Beebe till 03/22/2025 per PGBA LDZ 04/18/2025 denied due to inpatient status. 4/14/25REG (MCR and AARP and Medicaid) Part B deductible left $ 0 for 2025 and No individual OON deductible for AARP and Medicaid, MA 03/24/2025 !Inpatient [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 835 [invoice_id] => 5860 [dispatch_id] => 7348 [date_time_of_service] => 2024-12-24 16:30:00 [patient_full_name] => Boulden, Robert [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 33, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Harbor Healthcare & Rehabilitation Center [destination_address] => Harbor Healthcare & Rehabilitation Center, Chk w/ FD, 301 Ocean View Blvd, Lewis, DE 19958 [mileage] => 1 [price_invoiced] => $292.57 [amount_received] => $- [current_amount_due] => $292.57 [billing_notes] => 4/25/2025: Beebe requesting WCV rate. NR Not medically necessary- billed patient and billed Beebe and Beebe is sending back with insurance which we already have. LDZ 04/24/2025 s/w Lucinda stated Multiple claim for this patient on DOS- 12/24/2024 but no claim is billed with amount of $292.57 and $1905.00 as per angeltrack . Patient policy effective from 9/1/2024 and still active with Member ID#0002445447. As per rep TFL is 120 days from DOS. Payer ID# 77799 to submit an electronic claim. Mailing address#P.O. Box 80100. London, KY 40742-0100. Callref#Lucinda-4/24/2025 4/24/2025MK Info from Beebe: Insurance = Amerihealth Caritas ID# 0002445447 rcvd letter from pt stating bill to amerihealth 200110477. did not ver as run is not medically necessary. 3/18/25REG Ambulated to the stretcher where he was secured for transport No insurance information found, No information in face sheet, no Medicaid, checked Nsure but no policy found, MA 12/27/2024 !Uninsured !Not Medically Necessary [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 834 [invoice_id] => 5732 [dispatch_id] => 7231 [date_time_of_service] => 2024-12-19 18:15:00 [patient_full_name] => Longo, Vicki [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 314 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Ocean Grove Post Acute [destination_address] => Ocean Grove Post Acute, CHK W/ CHARGE, 231 Washington St, Millsboro, DE 19966 [mileage] => 17.1 [price_invoiced] => $509.96 [amount_received] => $- [current_amount_due] => $509.96 [billing_notes] => 2025/04/25: Beebe requesting WVC rate. NR Patient was moved by assisted walking to the stretcher Verified MCR, no secondary or Medicaid, ,address updated as per face sheet but as per MCR address is '651 Valley Rd Ste 1595 Hockessin 19707', No hospice MA 12/23/2024 !Not Medically Necessary [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 833 [invoice_id] => 5533 [dispatch_id] => 7157 [date_time_of_service] => 2024-12-16 17:44:00 [patient_full_name] => Wade, Agnes J [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 368 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 33120 N VILLAGE LOOP [destination_address] => APT 2105, 33120 N VILLAGE LOOP, Lewes, DE 19958 [mileage] => 7 [price_invoiced] => $373.75 [amount_received] => $37.37 [current_amount_due] => $336.38 [billing_notes] => PCS states patient can be transported by wheelchair- patient lives alone Verified MCR and AARP, address updated as per face sheet, No hospice, MA 12/17/2024 !WC [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 832 [invoice_id] => 5533 [dispatch_id] => 421 [date_time_of_service] => 2023-08-20 22:37:00 [patient_full_name] => Jefferson, Alan [billable_service_code] => A0427 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 4, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 510 'A', 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $799.41 [amount_received] => $- [current_amount_due] => $799.41 [billing_notes] => 2023/08/23_Info from Beebe: Insurance = Cigna / Health Options ID# 10890796600 / XHD13098127 Unable to verify BCBS on FS and Nsure has no insurance listed LDZ 08/24/2023 #421- no documentation 08/23/2023 MB !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 831 [invoice_id] => 5423 [dispatch_id] => 8905 [date_time_of_service] => 2025-03-07 11:04:00 [patient_full_name] => Ockasi, Joyce C [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 16, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Ocean Grove Post Acute [destination_address] => Ocean Grove Post Acute, CHK W/ CHARGE, 231 Washington St, Millsboro, DE 19966 [mileage] => 16.5 [price_invoiced] => $514.43 [amount_received] => $- [current_amount_due] => $514.43 [billing_notes] => Unable to obtain post service PA from Cigna Healthspring LDZ 03/10/2025 (Cigna Health spring adv) No individual OON deductible for Cigna adv, MA 03/10/2025 !No PA [beebe_comments] => [aec_comments] => [epic_comments] => )

Invoice ID ↕	Dispatch ID ↕	Service Date ↕	Patient Name ↕	Service Code ↕	Origin Name	Origin Address	Destination Name	Destination Address	Mileage ↕	Price Invoiced ↕	Amount Received ↕	Amount Due ↕	Billing Notes
6138	10134	May 5, 2025	Farmer, Louise	A0428	Beebe Hospital	Beebe Hospital, 536 A, 424 Savannah Road, Lewes, DE 19958	RESIDENCE	RESIDENCE, 702 DUNBARTON APARTMENTS, Georgetown, DE 19947	13	$465.92	$-	$465.92	It sounds like it was appropriately denied by insurance. Forward it to the next payor in the process.RMB 2025/05/06 Narrative states patient is able to walk with walker and EMS assistance at facility and then once at home was able to walk to waiting wheelchair, however PCS from Beebe states patient is unable to ambulate safely. Beebe requested BLS service for this transport. Please review LDZ !Medically Unnecessary. Denied by insurance
6138	7402	Dec 27, 2024	Truitt, Melvin	A0428	Beebe Hospital	Beebe Hospital, 317, 424 Savannah Road, Lewes, DE 19958	Excelcare at Lewes	Excelcare at Lewes, Chk w/ FD, 301 Ocean View Blvd, Lewes, DE 19958	1	$292.57	$-	$292.57	2025/05/09: pt's aunt POA, called in with ins info. moving to facility billing. -REG MCD is active on DOS 0000458072 PCS states patient is able to go by wheelchair van LDZ 01/02/2025 Verified MCR and Medicaid DE, Aid category (Q1-QMB - QUALIFIED MEDICARE BENEFICIARY, NON-INSTITUT), address updated as per face sheet, Hospice Active Dates- 10/20/2024 to 01/17/2025, MA 12/31/2024 !Invoice Patient 4x
6004	9831	Apr 21, 2025	Thomas, Charles	A0429	Beebe Hospital	Beebe Hospital, 360 A, 424 Savannah Road, Lewes, DE 19958	Wilmington Hospital	Wilmington Hospital, HOSPICE, 501 West 14th Street, Wilmington, DE 19801	90.1	$1,368.25	$-	$1,368.25	Submitted. PCR is still a draft. JH 04/22/25 !Please bill Beebe Hospital per CM Leadership- LORRETTA APPROVED IT SINCE LISA WAS OFF TODAY FOR THIS TRANSPORT.
5918	1476	Dec 15, 2023	White Sr, James	A0428	Beebe Hospital	Beebe Hospital, DISCHARGE LOUNGE, 424 Savannah Road, Lewes, DE 19958	19210 COASTAL HIGHWAY	108, 19210 COASTAL HIGHWAY, Rehobeth Beach, DE 19971	4	$327.65	$-	$327.65	2025/05/23: Explained PTF. NR 2025/5/7 - JM- Please check insurance. Information from Beebe: Medicare: 6WP0HY0EC31 Amerihealth Caritas: 0001260004 2023/12/18_PCS not attached LDZ 12/18/2023 Per Nsure no insurance found LDZ 12/18/2023 !Uninsured
5860	9223	Mar 21, 2025	Wong, Earsie L	A0428	Beebe Hospital	Beebe Hospital, 315, 424 Savannah Road, Lewes, DE 19958	Cadia Healthcare Renaissance	Cadia Healthcare Renaissance, CHK W/ RN, 26002 John J Williams Hwy, Millsboro, DE 19966	11.6	$446.52	$-	$446.52	Inpatient with Beebe till 03/22/2025 per PGBA LDZ 04/18/2025 denied due to inpatient status. 4/14/25REG (MCR and AARP and Medicaid) Part B deductible left $ 0 for 2025 and No individual OON deductible for AARP and Medicaid, MA 03/24/2025 !Inpatient
5860	7348	Dec 24, 2024	Boulden, Robert	A0428	Beebe Hospital	Beebe Hospital, ED 33, 424 Savannah Road, Lewes, DE 19958	Harbor Healthcare & Rehabilitation Center	Harbor Healthcare & Rehabilitation Center, Chk w/ FD, 301 Ocean View Blvd, Lewis, DE 19958	1	$292.57	$-	$292.57	4/25/2025: Beebe requesting WCV rate. NR Not medically necessary- billed patient and billed Beebe and Beebe is sending back with insurance which we already have. LDZ 04/24/2025 s/w Lucinda stated Multiple claim for this patient on DOS- 12/24/2024 but no claim is billed with amount of $292.57 and $1905.00 as per angeltrack . Patient policy effective from 9/1/2024 and still active with Member ID#0002445447. As per rep TFL is 120 days from DOS. Payer ID# 77799 to submit an electronic claim. Mailing address#P.O. Box 80100. London, KY 40742-0100. Callref#Lucinda-4/24/2025 4/24/2025MK Info from Beebe: Insurance = Amerihealth Caritas ID# 0002445447 rcvd letter from pt stating bill to amerihealth 200110477. did not ver as run is not medically necessary. 3/18/25REG Ambulated to the stretcher where he was secured for transport No insurance information found, No information in face sheet, no Medicaid, checked Nsure but no policy found, MA 12/27/2024 !Uninsured !Not Medically Necessary
5732	7231	Dec 19, 2024	Longo, Vicki	A0428	Beebe Hospital	Beebe Hospital, 314 A, 424 Savannah Road, Lewes, DE 19958	Ocean Grove Post Acute	Ocean Grove Post Acute, CHK W/ CHARGE, 231 Washington St, Millsboro, DE 19966	17.1	$509.96	$-	$509.96	2025/04/25: Beebe requesting WVC rate. NR Patient was moved by assisted walking to the stretcher Verified MCR, no secondary or Medicaid, ,address updated as per face sheet but as per MCR address is '651 Valley Rd Ste 1595 Hockessin 19707', No hospice MA 12/23/2024 !Not Medically Necessary
5533	7157	Dec 16, 2024	Wade, Agnes J	A0428	Beebe Hospital	Beebe Hospital, 368 A, 424 Savannah Road, Lewes, DE 19958	33120 N VILLAGE LOOP	APT 2105, 33120 N VILLAGE LOOP, Lewes, DE 19958	7	$373.75	$37.37	$336.38	PCS states patient can be transported by wheelchair- patient lives alone Verified MCR and AARP, address updated as per face sheet, No hospice, MA 12/17/2024 !WC
5533	421	Aug 20, 2023	Jefferson, Alan	A0427	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 4, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 510 'A', 424 Savannah Road, Lewes, DE 19958	23	$799.41	$-	$799.41	2023/08/23_Info from Beebe: Insurance = Cigna / Health Options ID# 10890796600 / XHD13098127 Unable to verify BCBS on FS and Nsure has no insurance listed LDZ 08/24/2023 #421- no documentation 08/23/2023 MB !Uninsured
5423	8905	Mar 7, 2025	Ockasi, Joyce C	A0428	Beebe Hospital	Beebe Hospital, ED 16, 424 Savannah Road, Lewes, DE 19958	Ocean Grove Post Acute	Ocean Grove Post Acute, CHK W/ CHARGE, 231 Washington St, Millsboro, DE 19966	16.5	$514.43	$-	$514.43	Unable to obtain post service PA from Cigna Healthspring LDZ 03/10/2025 (Cigna Health spring adv) No individual OON deductible for Cigna adv, MA 03/10/2025 !No PA

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