How much will your medical billing management services cost me?

Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

How can you save me money by using your billing management service?

Our billing service will improve your Ambulance Billing and your administrative service end-to-end, leaving you to focus on your core service of providing care to your patients and reaching them on time.This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Are you HIPAA-compliant?

Epic EMS is fully compliant with HIPAA requirements and standards.

When can we expect payment when using your billing management service?

Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

What medical service management services do you offer?

We are a full service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management . We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions.

What software will we use to run our ambulance business and capture our PCRs?

Epic Ems is Software Neutral and has partnered with several software vendors and will make suggestions based on our client needs.

What kind of information do you need from my practice?

We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

I would like to be able to access my practice data online. Can I have secure access to the billing management data?

Yes. Our system allows you to look up information and even run reports and patient ledgers.

Who does the patient call with a medical billing service question?

Our phone number is printed on your patients’ statements, and a dedicated Epic EMS company representative will handle all health insurance, and billing questions.

Do we make sure managed-care plans pay us according to the contracted rates?

Epic EMS requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems.

What type of sales, operational and management reports will I access to?

AngelTrack’s live reporting will give you advanced reporting which includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Are you a collection agency?

No. Epic EMS focuses strictly on billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

What if the patient is on a payment plan?

We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Sales Table - Epic EMS

Total Records: 192

Page: 12 of 20

Showing: 10 records

Array ( [id] => 850 [invoice_id] => 6369 [dispatch_id] => 8816 [date_time_of_service] => 2025-03-03 07:44:00 [patient_full_name] => Warner, David W [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 11, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Peachtree Health [destination_address] => Peachtree Health, 26900 Lewes Georgetown Hwy, Harbeson, DE 19951 [mileage] => 8 [price_invoiced] => $396.62 [amount_received] => $- [current_amount_due] => $396.62 [billing_notes] => 2025/03/04_(Delaware First Health Medicaid) No individual OON deductible for Delaware First Health Medicaid, MA 03/04/2025 !MCD denial, cannot bill patient [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 849 [invoice_id] => 6369 [dispatch_id] => 8746 [date_time_of_service] => 2025-02-27 13:24:00 [patient_full_name] => Draper, Hertford [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 24, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Ocean Grove Post Acute [destination_address] => Ocean Grove Post Acute, CHK W/ CHARGE, 231 Washington St, Millsboro, DE 19966 [mileage] => 16.5 [price_invoiced] => $514.43 [amount_received] => $- [current_amount_due] => $514.43 [billing_notes] => 2025/02/28_(Highmark Health Options Medicaid) No individual OON deductible for 2025, MA 02/28/2025 !MCD denial, unable to bill patient [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 848 [invoice_id] => 6369 [dispatch_id] => 8699 [date_time_of_service] => 2025-02-25 16:25:00 [patient_full_name] => Maull, Willis J [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, HALL C, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Excelcare at Lewes [destination_address] => Excelcare at Lewes, Chk w/ FD, 301 Ocean View Blvd, Lewes, DE 19958 [mileage] => 1 [price_invoiced] => $299.60 [amount_received] => $64.60 [current_amount_due] => $235.00 [billing_notes] => 2025/02/26_(Aetna adv and Delaware First Health Medicaid) No individual OON deductible for 2025, MA 02/26/2025 !MCD does not cover non-emergent [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 847 [invoice_id] => 6369 [dispatch_id] => 7898 [date_time_of_service] => 2025-01-20 11:48:00 [patient_full_name] => Adams, George L [billable_service_code] => A0130 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 527, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Harbor Healthcare & Rehabilitation Center [destination_address] => Harbor Healthcare & Rehabilitation Center, Chk w/ FD, 301 Ocean View Blvd, Lewis, DE 19958 [mileage] => 1 [price_invoiced] => $95.25 [amount_received] => $- [current_amount_due] => $95.25 [billing_notes] => !patient uses a walker, not medically necessary PCS states patient can go by wheelchair van- patient uses walker (MCR and Mutual of Omaha) Part B deductible left $ 257 for 2025 and No individual OON deductible for 2025, MA 01/21/2025 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 846 [invoice_id] => 6369 [dispatch_id] => 7624 [date_time_of_service] => 2025-01-07 17:07:00 [patient_full_name] => York, Alma L [billable_service_code] => A0130 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 4TH FLOOR DISCHARGE LOUNGE, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 32334 ROBIN HOODS LOOP [destination_address] => 32334 ROBIN HOODS LOOP, Millsboro, DE 19966 [mileage] => 12 [price_invoiced] => $153.00 [amount_received] => $- [current_amount_due] => $153.00 [billing_notes] => !billing Beebe, WC transport 2025/05/23 per NR billing Beebe, WC transport. LDZ Adjusted price per RB email. NR 3/13/25 (using other leg amount) PCS states patient can use a wheelchair (Aetna adv and Highmark Health Options Medicaid) No individual OON deductible for 2025, MA 01/08/2025 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 845 [invoice_id] => 6369 [dispatch_id] => 7496 [date_time_of_service] => 2024-12-31 14:20:00 [patient_full_name] => Oakley, Samuel [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 360 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 32546 SWAMP ROAD [destination_address] => 32546 SWAMP ROAD, Dagsboro, DE 19939 [mileage] => 23 [price_invoiced] => $563.17 [amount_received] => $- [current_amount_due] => $563.17 [billing_notes] => 2025/05/13: denied for no PA. -REG MCD active on DOS 0004140683 Patient is able to sit in wheelchair- has power wheelchair at home LDZ 01/03/2025 Verified BCBS Medicaid(VIRGINIA), address updated as per face sheet but as per Payer address is 'PO BOX 54 NASSAWADOX, VA 23413', MA 01/02/2025 !MCD denial, no PA [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 844 [invoice_id] => 6369 [dispatch_id] => 7358 [date_time_of_service] => 2024-12-25 11:15:00 [patient_full_name] => Conlon, Ellen [billable_service_code] => A0427 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 1, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Christiana Hospital [destination_address] => Christiana Hospital, ED, 4755 Ogletown Stanton Road, Newark, DE 19718 [mileage] => 82.8 [price_invoiced] => $1,353.71 [amount_received] => $- [current_amount_due] => $1,353.71 [billing_notes] => 2025/02/26_s/w Nora stated claim rcvd on 12/31/24 and denied on 1/17/2024 as they need Provider Medicaid Management Information System (MMIS) number. As per rep if we don't have the MMIS number , provider need to contact @ 18003439000 to obtained the number. Fax MMIS number on FAX#8772598429. Case Number#48758576 Claim#042781552700.Callref#Nora-2/26/2025. 2/26/2025MK No insurance information found, No information in face sheet, As per Nsure member have Fidelis Care New York insurance under PT ID # 74140420700 is primary but unable to verify eligbilty,no? Medicaid, MA 12/27/2024 !OOS MCD [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 843 [invoice_id] => 6369 [dispatch_id] => 6240 [date_time_of_service] => 2024-11-03 00:12:00 [patient_full_name] => Theoharis, Themistocles G [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, SCED 13, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 227 B, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23.1 [price_invoiced] => $731.51 [amount_received] => $140.85 [current_amount_due] => $590.66 [billing_notes] => !inpatient with Beebe hospital on DOS 2025/05/29: mcr took back full amt, eft 888672148. -REG 2025/04/15_mcr notice of takeback, inpatient status. 4/15/25REG As checked on waystar, EOB found and claim paid on 11/27/24 and paid $531.14 with pt resp.$135.49 under EFT#888411796 and claim#2924317209690. 11/27/24 MK Verified MCR and UHC by Nsure, face sheet mising, address updated as per MCR, No hospice, MA 11/11/2024 !Inpatient 11/2-11/5 Submitted. No PCR. JH 11/04/24 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 842 [invoice_id] => 6217 [dispatch_id] => 10438 [date_time_of_service] => 2025-05-19 19:15:00 [patient_full_name] => Ritts, Marlene E [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 1, 424 Savannah Road, Lewes, DE 19958 [destination_name] => RESIDENCE [destination_address] => RESIDENCE, 30194 REGATTA BAY BLVD, Lewes, DE 19958 [mileage] => 0 [price_invoiced] => $285.74 [amount_received] => $- [current_amount_due] => $285.74 [billing_notes] => This patient was not on oxygen and was completely ambulatory. You can build this to Beebe at the BLS rate, the nurse refused to downgrade it to wheelchair van.RMB !Not Medically Neccessary [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 841 [invoice_id] => 6217 [dispatch_id] => 10320 [date_time_of_service] => 2025-05-15 04:31:00 [patient_full_name] => Sanders, Earl [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 17, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 28473 DUPONT BLVD [destination_address] => 28473 DUPONT BLVD, Millsboro, DE 19966 [mileage] => 0 [price_invoiced] => $285.74 [amount_received] => $- [current_amount_due] => $285.74 [billing_notes] => No PCS. Request was called in by Christina.Bill Beebe for transport.RMB 2025/05/16: PLEASE ATTACH PCS. HLB 2025/05/15: (UHC Dual adv Plan) No individual OON deductible for 2025, UPS !No PCS. Request was called in by Christina.Bill Beebe for transport. [beebe_comments] => [aec_comments] => [epic_comments] => )

Invoice ID ↕	Dispatch ID ↕	Service Date ↕	Patient Name ↕	Service Code ↕	Origin Name	Origin Address	Destination Name	Destination Address	Mileage ↕	Price Invoiced ↕	Amount Received ↕	Amount Due ↕	Billing Notes
6369	8816	Mar 3, 2025	Warner, David W	A0428	Beebe Hospital	Beebe Hospital, ED 11, 424 Savannah Road, Lewes, DE 19958	Peachtree Health	Peachtree Health, 26900 Lewes Georgetown Hwy, Harbeson, DE 19951	8	$396.62	$-	$396.62	2025/03/04_(Delaware First Health Medicaid) No individual OON deductible for Delaware First Health Medicaid, MA 03/04/2025 !MCD denial, cannot bill patient
6369	8746	Feb 27, 2025	Draper, Hertford	A0428	Beebe Hospital	Beebe Hospital, ED 24, 424 Savannah Road, Lewes, DE 19958	Ocean Grove Post Acute	Ocean Grove Post Acute, CHK W/ CHARGE, 231 Washington St, Millsboro, DE 19966	16.5	$514.43	$-	$514.43	2025/02/28_(Highmark Health Options Medicaid) No individual OON deductible for 2025, MA 02/28/2025 !MCD denial, unable to bill patient
6369	8699	Feb 25, 2025	Maull, Willis J	A0428	Beebe Hospital	Beebe Hospital, HALL C, 424 Savannah Road, Lewes, DE 19958	Excelcare at Lewes	Excelcare at Lewes, Chk w/ FD, 301 Ocean View Blvd, Lewes, DE 19958	1	$299.60	$64.60	$235.00	2025/02/26_(Aetna adv and Delaware First Health Medicaid) No individual OON deductible for 2025, MA 02/26/2025 !MCD does not cover non-emergent
6369	7898	Jan 20, 2025	Adams, George L	A0130	Beebe Hospital	Beebe Hospital, 527, 424 Savannah Road, Lewes, DE 19958	Harbor Healthcare & Rehabilitation Center	Harbor Healthcare & Rehabilitation Center, Chk w/ FD, 301 Ocean View Blvd, Lewis, DE 19958	1	$95.25	$-	$95.25	!patient uses a walker, not medically necessary PCS states patient can go by wheelchair van- patient uses walker (MCR and Mutual of Omaha) Part B deductible left $ 257 for 2025 and No individual OON deductible for 2025, MA 01/21/2025
6369	7624	Jan 7, 2025	York, Alma L	A0130	Beebe Hospital	Beebe Hospital, 4TH FLOOR DISCHARGE LOUNGE, 424 Savannah Road, Lewes, DE 19958	32334 ROBIN HOODS LOOP	32334 ROBIN HOODS LOOP, Millsboro, DE 19966	12	$153.00	$-	$153.00	!billing Beebe, WC transport 2025/05/23 per NR billing Beebe, WC transport. LDZ Adjusted price per RB email. NR 3/13/25 (using other leg amount) PCS states patient can use a wheelchair (Aetna adv and Highmark Health Options Medicaid) No individual OON deductible for 2025, MA 01/08/2025
6369	7496	Dec 31, 2024	Oakley, Samuel	A0428	Beebe Hospital	Beebe Hospital, 360 A, 424 Savannah Road, Lewes, DE 19958	32546 SWAMP ROAD	32546 SWAMP ROAD, Dagsboro, DE 19939	23	$563.17	$-	$563.17	2025/05/13: denied for no PA. -REG MCD active on DOS 0004140683 Patient is able to sit in wheelchair- has power wheelchair at home LDZ 01/03/2025 Verified BCBS Medicaid(VIRGINIA), address updated as per face sheet but as per Payer address is 'PO BOX 54 NASSAWADOX, VA 23413', MA 01/02/2025 !MCD denial, no PA
6369	7358	Dec 25, 2024	Conlon, Ellen	A0427	Beebe Hospital	Beebe Hospital, ED 1, 424 Savannah Road, Lewes, DE 19958	Christiana Hospital	Christiana Hospital, ED, 4755 Ogletown Stanton Road, Newark, DE 19718	82.8	$1,353.71	$-	$1,353.71	2025/02/26_s/w Nora stated claim rcvd on 12/31/24 and denied on 1/17/2024 as they need Provider Medicaid Management Information System (MMIS) number. As per rep if we don't have the MMIS number , provider need to contact @ 18003439000 to obtained the number. Fax MMIS number on FAX#8772598429. Case Number#48758576 Claim#042781552700.Callref#Nora-2/26/2025. 2/26/2025MK No insurance information found, No information in face sheet, As per Nsure member have Fidelis Care New York insurance under PT ID # 74140420700 is primary but unable to verify eligbilty,no? Medicaid, MA 12/27/2024 !OOS MCD
6369	6240	Nov 3, 2024	Theoharis, Themistocles G	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, SCED 13, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 227 B, 424 Savannah Road, Lewes, DE 19958	23.1	$731.51	$140.85	$590.66	!inpatient with Beebe hospital on DOS 2025/05/29: mcr took back full amt, eft 888672148. -REG 2025/04/15_mcr notice of takeback, inpatient status. 4/15/25REG As checked on waystar, EOB found and claim paid on 11/27/24 and paid $531.14 with pt resp.$135.49 under EFT#888411796 and claim#2924317209690. 11/27/24 MK Verified MCR and UHC by Nsure, face sheet mising, address updated as per MCR, No hospice, MA 11/11/2024 !Inpatient 11/2-11/5 Submitted. No PCR. JH 11/04/24
6217	10438	May 19, 2025	Ritts, Marlene E	A0428	Beebe Hospital	Beebe Hospital, ED 1, 424 Savannah Road, Lewes, DE 19958	RESIDENCE	RESIDENCE, 30194 REGATTA BAY BLVD, Lewes, DE 19958	0	$285.74	$-	$285.74	This patient was not on oxygen and was completely ambulatory. You can build this to Beebe at the BLS rate, the nurse refused to downgrade it to wheelchair van.RMB !Not Medically Neccessary
6217	10320	May 15, 2025	Sanders, Earl	A0428	Beebe Hospital	Beebe Hospital, ED 17, 424 Savannah Road, Lewes, DE 19958	28473 DUPONT BLVD	28473 DUPONT BLVD, Millsboro, DE 19966	0	$285.74	$-	$285.74	No PCS. Request was called in by Christina.Bill Beebe for transport.RMB 2025/05/16: PLEASE ATTACH PCS. HLB 2025/05/15: (UHC Dual adv Plan) No individual OON deductible for 2025, UPS !No PCS. Request was called in by Christina.Bill Beebe for transport.

Showing 111 to 120 of 192 records

...10 11 12 13 14...

Sales Table

REQUEST A DEMO