How much will your medical billing management services cost me?

Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

How can you save me money by using your billing management service?

Our billing service will improve your Ambulance Billing and your administrative service end-to-end, leaving you to focus on your core service of providing care to your patients and reaching them on time.This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Are you HIPAA-compliant?

Epic EMS is fully compliant with HIPAA requirements and standards.

When can we expect payment when using your billing management service?

Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

What medical service management services do you offer?

We are a full service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management . We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions.

What software will we use to run our ambulance business and capture our PCRs?

Epic Ems is Software Neutral and has partnered with several software vendors and will make suggestions based on our client needs.

What kind of information do you need from my practice?

We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

I would like to be able to access my practice data online. Can I have secure access to the billing management data?

Yes. Our system allows you to look up information and even run reports and patient ledgers.

Who does the patient call with a medical billing service question?

Our phone number is printed on your patients’ statements, and a dedicated Epic EMS company representative will handle all health insurance, and billing questions.

Do we make sure managed-care plans pay us according to the contracted rates?

Epic EMS requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems.

What type of sales, operational and management reports will I access to?

AngelTrack’s live reporting will give you advanced reporting which includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Are you a collection agency?

No. Epic EMS focuses strictly on billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

What if the patient is on a payment plan?

We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Sales Table - Epic EMS

Total Records: 192

Page: 11 of 20

Showing: 10 records

Array ( [id] => 860 [invoice_id] => 6369 [dispatch_id] => 9851 [date_time_of_service] => 2025-04-22 02:15:00 [patient_full_name] => Maharaj, Gyanwattie [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 12, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Excelcare at Lewes [destination_address] => Excelcare at Lewes, Chk w/ FD, 301 Ocean View Blvd, Lewes, DE 19958 [mileage] => 1 [price_invoiced] => $299.60 [amount_received] => $9.60 [current_amount_due] => $290.00 [billing_notes] => 2025/04/30: (UHC Dual Plan) No individual OON deductible for 2025, UPS Submitted. !MCD does not cover non-emergent [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 859 [invoice_id] => 6369 [dispatch_id] => 9816 [date_time_of_service] => 2025-04-20 14:18:00 [patient_full_name] => Moore, James L [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 537 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => PAM Health - Rehabilitation Hospital of Georgetown [destination_address] => PAM Health - Rehabilitation Hospital of Georgetown, 22303 Dupont Blvd, Georgetown, DE 19947 [mileage] => 16.1 [price_invoiced] => $508.89 [amount_received] => $- [current_amount_due] => $508.89 [billing_notes] => !MCR part A only, doesn't cover ambulance transports MCR with Part A only [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 858 [invoice_id] => 6369 [dispatch_id] => 9750 [date_time_of_service] => 2025-04-17 14:41:00 [patient_full_name] => Willey, Bonnie J [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 375 B, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Harbor Healthcare & Rehabilitation Center [destination_address] => Harbor Healthcare & Rehabilitation Center, Chk w/ FD, 301 Ocean View Blvd, Lewis, DE 19958 [mileage] => 1 [price_invoiced] => $299.60 [amount_received] => $49.27 [current_amount_due] => $250.33 [billing_notes] => (Aetna adv and Amerihealth Caritas Medicaid) No individual OON deductible for 2025, UPS 04/18/2025 !MCD does not cover non-emergent [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 857 [invoice_id] => 6369 [dispatch_id] => 9722 [date_time_of_service] => 2025-04-15 22:23:00 [patient_full_name] => Green, Richard A [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED HALL B, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Peachtree Health [destination_address] => Peachtree Health, 26900 Lewes Georgetown Hwy, Harbeson, DE 19951 [mileage] => 8 [price_invoiced] => $396.62 [amount_received] => $- [current_amount_due] => $396.62 [billing_notes] => !MCD does not cover non-emergent [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 856 [invoice_id] => 6369 [dispatch_id] => 9671 [date_time_of_service] => 2025-04-13 04:29:00 [patient_full_name] => Maull, Willis J [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 6, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Excelcare at Lewes [destination_address] => Excelcare at Lewes, Chk w/ FD, 301 Ocean View Blvd, Lewes, DE 19958 [mileage] => 1 [price_invoiced] => $299.60 [amount_received] => $64.60 [current_amount_due] => $235.00 [billing_notes] => !MCD does not cover non-emergent [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 855 [invoice_id] => 6369 [dispatch_id] => 9597 [date_time_of_service] => 2025-04-08 22:21:00 [patient_full_name] => Kravis, Robert J [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, WAITING ROOM, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 34122 PINEWOOD CIRCLE [destination_address] => 34122 PINEWOOD CIRCLE, Lewes, DE 19958 [mileage] => 3 [price_invoiced] => $327.32 [amount_received] => $- [current_amount_due] => $327.32 [billing_notes] => ! no PCS received from Beebe, not billable 2025/05/21 no PCS received from Beebe, not billable to insurance. Billing Beebe LDZ 2025/04/23_Facesheet attached. No Faxed PCS submitted by Beebe ED.RMB Needs PCS (MCR and Amerihealth Caritas Medicaid) Part B deductible left $ 0 for 2025 and No individual OON deductible for Amerihealth Caritas Medicaid, UPS 04/23/2025 Emailed Rich for PCS. LDZ 04/23/2025 Submitted. PCS not attached, please attach LDZ 04/09/2025 Submitted. PCS is not attached LDZ 04/09/2025 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 854 [invoice_id] => 6369 [dispatch_id] => 9586 [date_time_of_service] => 2025-04-08 07:27:00 [patient_full_name] => Maull, Willis J [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 3, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Harbor Healthcare & Rehabilitation Center [destination_address] => Harbor Healthcare & Rehabilitation Center, Chk w/ FD, 301 Ocean View Blvd, Lewis, DE 19958 [mileage] => 1 [price_invoiced] => $299.60 [amount_received] => $64.60 [current_amount_due] => $235.00 [billing_notes] => (Aetna adv and Delaware First Health Medicaid) No individual OON deductible for 2025, MA 04/08/2025 !MCD does not cover non-emergent [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 853 [invoice_id] => 6369 [dispatch_id] => 9358 [date_time_of_service] => 2025-03-27 20:59:00 [patient_full_name] => Davis, Gerald T [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED HALL B, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Taton House [destination_address] => Taton House, 18090 Harbeson Road, Milton, DE 19968 [mileage] => 9.8 [price_invoiced] => $421.57 [amount_received] => $- [current_amount_due] => $421.57 [billing_notes] => 2025/03/28_Submitted. No PCR. JH 03/28/25 !MCD denial, unable to bill patient [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 852 [invoice_id] => 6369 [dispatch_id] => 9321 [date_time_of_service] => 2025-03-26 19:33:00 [patient_full_name] => Davis, Gerald T [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 422 DISCHARGE LOUNGE, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Meadow Wood Behavioral Health [destination_address] => Meadow Wood Behavioral Health, 575 S. Dupont Hwy, New Castle, DE 19720 [mileage] => 77.9 [price_invoiced] => $1,084.08 [amount_received] => $- [current_amount_due] => $1,084.08 [billing_notes] => 2025/03/27_PCS not attached (Highmark Health Options Medicaid) No individual OON deductible for 2025, MA 03/27/2025 !MCD denial, unable to bill patient [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 851 [invoice_id] => 6369 [dispatch_id] => 8975 [date_time_of_service] => 2025-03-11 15:06:00 [patient_full_name] => Farmer, Louise W [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 511 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Harrison House Of Georgetown [destination_address] => Harrison House Of Georgetown, 110 W North St, Georgetown, DE 19947 [mileage] => 15.5 [price_invoiced] => $500.57 [amount_received] => $185.57 [current_amount_due] => $315.00 [billing_notes] => 2025/03/12_One crew and transfer of care signature missing (Humana adv and Medicaid) No individual OON deductible for 2025,?MA 03/12/2025 !MCD does not cover non-emergent [beebe_comments] => [aec_comments] => [epic_comments] => )

Invoice ID ↕	Dispatch ID ↕	Service Date ↕	Patient Name ↕	Service Code ↕	Origin Name	Origin Address	Destination Name	Destination Address	Mileage ↕	Price Invoiced ↕	Amount Received ↕	Amount Due ↕	Billing Notes
6369	9851	Apr 22, 2025	Maharaj, Gyanwattie	A0428	Beebe Hospital	Beebe Hospital, ED 12, 424 Savannah Road, Lewes, DE 19958	Excelcare at Lewes	Excelcare at Lewes, Chk w/ FD, 301 Ocean View Blvd, Lewes, DE 19958	1	$299.60	$9.60	$290.00	2025/04/30: (UHC Dual Plan) No individual OON deductible for 2025, UPS Submitted. !MCD does not cover non-emergent
6369	9816	Apr 20, 2025	Moore, James L	A0428	Beebe Hospital	Beebe Hospital, 537 A, 424 Savannah Road, Lewes, DE 19958	PAM Health - Rehabilitation Hospital of Georgetown	PAM Health - Rehabilitation Hospital of Georgetown, 22303 Dupont Blvd, Georgetown, DE 19947	16.1	$508.89	$-	$508.89	!MCR part A only, doesn't cover ambulance transports MCR with Part A only
6369	9750	Apr 17, 2025	Willey, Bonnie J	A0428	Beebe Hospital	Beebe Hospital, 375 B, 424 Savannah Road, Lewes, DE 19958	Harbor Healthcare & Rehabilitation Center	Harbor Healthcare & Rehabilitation Center, Chk w/ FD, 301 Ocean View Blvd, Lewis, DE 19958	1	$299.60	$49.27	$250.33	(Aetna adv and Amerihealth Caritas Medicaid) No individual OON deductible for 2025, UPS 04/18/2025 !MCD does not cover non-emergent
6369	9722	Apr 15, 2025	Green, Richard A	A0428	Beebe Hospital	Beebe Hospital, ED HALL B, 424 Savannah Road, Lewes, DE 19958	Peachtree Health	Peachtree Health, 26900 Lewes Georgetown Hwy, Harbeson, DE 19951	8	$396.62	$-	$396.62	!MCD does not cover non-emergent
6369	9671	Apr 13, 2025	Maull, Willis J	A0428	Beebe Hospital	Beebe Hospital, ED 6, 424 Savannah Road, Lewes, DE 19958	Excelcare at Lewes	Excelcare at Lewes, Chk w/ FD, 301 Ocean View Blvd, Lewes, DE 19958	1	$299.60	$64.60	$235.00	!MCD does not cover non-emergent
6369	9597	Apr 8, 2025	Kravis, Robert J	A0428	Beebe Hospital	Beebe Hospital, WAITING ROOM, 424 Savannah Road, Lewes, DE 19958	34122 PINEWOOD CIRCLE	34122 PINEWOOD CIRCLE, Lewes, DE 19958	3	$327.32	$-	$327.32	! no PCS received from Beebe, not billable 2025/05/21 no PCS received from Beebe, not billable to insurance. Billing Beebe LDZ 2025/04/23_Facesheet attached. No Faxed PCS submitted by Beebe ED.RMB Needs PCS (MCR and Amerihealth Caritas Medicaid) Part B deductible left $ 0 for 2025 and No individual OON deductible for Amerihealth Caritas Medicaid, UPS 04/23/2025 Emailed Rich for PCS. LDZ 04/23/2025 Submitted. PCS not attached, please attach LDZ 04/09/2025 Submitted. PCS is not attached LDZ 04/09/2025
6369	9586	Apr 8, 2025	Maull, Willis J	A0428	Beebe Hospital	Beebe Hospital, ED 3, 424 Savannah Road, Lewes, DE 19958	Harbor Healthcare & Rehabilitation Center	Harbor Healthcare & Rehabilitation Center, Chk w/ FD, 301 Ocean View Blvd, Lewis, DE 19958	1	$299.60	$64.60	$235.00	(Aetna adv and Delaware First Health Medicaid) No individual OON deductible for 2025, MA 04/08/2025 !MCD does not cover non-emergent
6369	9358	Mar 27, 2025	Davis, Gerald T	A0428	Beebe Hospital	Beebe Hospital, ED HALL B, 424 Savannah Road, Lewes, DE 19958	Taton House	Taton House, 18090 Harbeson Road, Milton, DE 19968	9.8	$421.57	$-	$421.57	2025/03/28_Submitted. No PCR. JH 03/28/25 !MCD denial, unable to bill patient
6369	9321	Mar 26, 2025	Davis, Gerald T	A0428	Beebe Hospital	Beebe Hospital, 422 DISCHARGE LOUNGE, 424 Savannah Road, Lewes, DE 19958	Meadow Wood Behavioral Health	Meadow Wood Behavioral Health, 575 S. Dupont Hwy, New Castle, DE 19720	77.9	$1,084.08	$-	$1,084.08	2025/03/27_PCS not attached (Highmark Health Options Medicaid) No individual OON deductible for 2025, MA 03/27/2025 !MCD denial, unable to bill patient
6369	8975	Mar 11, 2025	Farmer, Louise W	A0428	Beebe Hospital	Beebe Hospital, 511 A, 424 Savannah Road, Lewes, DE 19958	Harrison House Of Georgetown	Harrison House Of Georgetown, 110 W North St, Georgetown, DE 19947	15.5	$500.57	$185.57	$315.00	2025/03/12_One crew and transfer of care signature missing (Humana adv and Medicaid) No individual OON deductible for 2025,?MA 03/12/2025 !MCD does not cover non-emergent

Showing 101 to 110 of 192 records

...9 10 11 12 13...

Sales Table

REQUEST A DEMO