How much will your medical billing management services cost me?

Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

How can you save me money by using your billing management service?

Our billing service will improve your Ambulance Billing and your administrative service end-to-end, leaving you to focus on your core service of providing care to your patients and reaching them on time.This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Are you HIPAA-compliant?

Epic EMS is fully compliant with HIPAA requirements and standards.

When can we expect payment when using your billing management service?

Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

What medical service management services do you offer?

We are a full service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management . We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions.

What software will we use to run our ambulance business and capture our PCRs?

Epic Ems is Software Neutral and has partnered with several software vendors and will make suggestions based on our client needs.

What kind of information do you need from my practice?

We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

I would like to be able to access my practice data online. Can I have secure access to the billing management data?

Yes. Our system allows you to look up information and even run reports and patient ledgers.

Who does the patient call with a medical billing service question?

Our phone number is printed on your patients’ statements, and a dedicated Epic EMS company representative will handle all health insurance, and billing questions.

Do we make sure managed-care plans pay us according to the contracted rates?

Epic EMS requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems.

What type of sales, operational and management reports will I access to?

AngelTrack’s live reporting will give you advanced reporting which includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Are you a collection agency?

No. Epic EMS focuses strictly on billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

What if the patient is on a payment plan?

We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Sales Table - Epic EMS

Total Records: 192

Page: 5 of 20

Showing: 10 records

Array ( [id] => 920 [invoice_id] => 6795 [dispatch_id] => 11357 [date_time_of_service] => 2025-06-25 11:34:00 [patient_full_name] => Wilkins, Richard D [billable_service_code] => A0428 [origin_name] => Beebe Healthcare's Tunnell Cancer Center [origin_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 326 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 4.1 [price_invoiced] => $342.57 [amount_received] => $- [current_amount_due] => $342.57 [billing_notes] => WAIT AND RETURN [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 919 [invoice_id] => 6795 [dispatch_id] => 11298 [date_time_of_service] => 2025-06-25 10:53:00 [patient_full_name] => Wilkins, Richard D [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 326 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Beebe Healthcare's Tunnell Cancer Center [destination_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [mileage] => 4.2 [price_invoiced] => $343.96 [amount_received] => $- [current_amount_due] => $343.96 [billing_notes] => WAIT AND RETURN [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 918 [invoice_id] => 6790 [dispatch_id] => 11277 [date_time_of_service] => 2025-06-22 02:30:00 [patient_full_name] => Kennedy, Michael [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 11, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 412 NORTH RACE ST [destination_address] => 412 NORTH RACE ST, Georgetown, DE 19947 [mileage] => 15 [price_invoiced] => $493.64 [amount_received] => $- [current_amount_due] => $493.64 [billing_notes] => 2025/06/23 Beebe requested BLS service- but selected Wheelchair Van (no medical necessity) patient is homeless and dropped off on the side of the road in his WC 2025/06/23: (Amerihealth Caritas Medicaid) No individual OON deductible for 2025, UPS [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 917 [invoice_id] => 6790 [dispatch_id] => 11091 [date_time_of_service] => 2025-06-15 18:31:00 [patient_full_name] => Refino, Jean [billable_service_code] => A0130 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 510A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 34060 ORCHID LANE [destination_address] => 34060 ORCHID LANE, Lewes, DE 19958 [mileage] => 10 [price_invoiced] => $142.50 [amount_received] => $- [current_amount_due] => $142.50 [billing_notes] => See below. 2025/06/16: No PCR. JH Bill WCV to Beebe per Lisa Knapp. RMB [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 916 [invoice_id] => 6790 [dispatch_id] => 10377 [date_time_of_service] => 2025-05-16 22:45:00 [patient_full_name] => Larue, Harold [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 9, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Ocean Grove Post Acute [destination_address] => Ocean Grove Post Acute, CHK W/ CHARGE, 231 Washington St, Millsboro, DE 19966 [mileage] => 16.4 [price_invoiced] => $513.05 [amount_received] => $- [current_amount_due] => $513.05 [billing_notes] => 2025/06/20 per NR billing facility, Amerihealth will not provide PAs for non emergent in DE. LDZ 2025/05/20 one crew signature missing 2025/05/19: (Amerihealth Caritas Medicaid) No individual OON deductible for 2025, UPS [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 915 [invoice_id] => 6790 [dispatch_id] => 10293 [date_time_of_service] => 2025-05-13 19:17:00 [patient_full_name] => Galatolo, Lisa [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 9, 424 Savannah Road, Lewes, DE 19958 [destination_name] => 25897 RIVERBEND ROAD [destination_address] => APT 209, 25897 RIVERBEND ROAD, Millsboro, DE 19966 [mileage] => 17 [price_invoiced] => $521.36 [amount_received] => $- [current_amount_due] => $521.36 [billing_notes] => 2025/06/20 per NR billing facility, Amerihealth will not provide PAs for non emergent in DE. LDZ 2025/05/14: (Amerihealth Caritas Medicaid) No individual OON deductible for 2025, UPS [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 914 [invoice_id] => 6666 [dispatch_id] => 11330 [date_time_of_service] => 2025-06-24 12:27:00 [patient_full_name] => Wilkins, Richard D [billable_service_code] => A0428 [origin_name] => Beebe Healthcare's Tunnell Cancer Center [origin_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 326 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 4.1 [price_invoiced] => $342.57 [amount_received] => $- [current_amount_due] => $342.57 [billing_notes] => **WAIT AND RETURN** [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 913 [invoice_id] => 6666 [dispatch_id] => 11296 [date_time_of_service] => 2025-06-24 11:47:00 [patient_full_name] => Wilkins, Richard D [billable_service_code] => A0429 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 326 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Beebe Healthcare's Tunnell Cancer Center [destination_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [mileage] => 4.2 [price_invoiced] => $515.40 [amount_received] => $- [current_amount_due] => $515.40 [billing_notes] => **WAIT AND RETURN** [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 912 [invoice_id] => 6666 [dispatch_id] => 11299 [date_time_of_service] => 2025-06-24 12:56:00 [patient_full_name] => Lueckel, Robert [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 524 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Beebe Healthcare's Tunnell Cancer Center [destination_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [mileage] => 4.2 [price_invoiced] => $343.96 [amount_received] => $- [current_amount_due] => $343.96 [billing_notes] => **WAIT AND RETURN** [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 911 [invoice_id] => 6666 [dispatch_id] => 11316 [date_time_of_service] => 2025-06-23 16:45:00 [patient_full_name] => Wilkins, Richard D [billable_service_code] => A0428 [origin_name] => Beebe Healthcare's Tunnell Cancer Center [origin_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 326 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 4.1 [price_invoiced] => $342.57 [amount_received] => $- [current_amount_due] => $342.57 [billing_notes] => WAIT AND RETURN [beebe_comments] => [aec_comments] => [epic_comments] => )

Invoice ID ↕	Dispatch ID ↕	Service Date ↕	Patient Name ↕	Service Code ↕	Origin Name	Origin Address	Destination Name	Destination Address	Mileage ↕	Price Invoiced ↕	Amount Received ↕	Amount Due ↕	Billing Notes
6795	11357	Jun 25, 2025	Wilkins, Richard D	A0428	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	Beebe Hospital	Beebe Hospital, 326 A, 424 Savannah Road, Lewes, DE 19958	4.1	$342.57	$-	$342.57	WAIT AND RETURN
6795	11298	Jun 25, 2025	Wilkins, Richard D	A0428	Beebe Hospital	Beebe Hospital, 326 A, 424 Savannah Road, Lewes, DE 19958	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	4.2	$343.96	$-	$343.96	WAIT AND RETURN
6790	11277	Jun 22, 2025	Kennedy, Michael	A0428	Beebe Hospital	Beebe Hospital, ED 11, 424 Savannah Road, Lewes, DE 19958	412 NORTH RACE ST	412 NORTH RACE ST, Georgetown, DE 19947	15	$493.64	$-	$493.64	2025/06/23 Beebe requested BLS service- but selected Wheelchair Van (no medical necessity) patient is homeless and dropped off on the side of the road in his WC 2025/06/23: (Amerihealth Caritas Medicaid) No individual OON deductible for 2025, UPS
6790	11091	Jun 15, 2025	Refino, Jean	A0130	Beebe Hospital	Beebe Hospital, 510A, 424 Savannah Road, Lewes, DE 19958	34060 ORCHID LANE	34060 ORCHID LANE, Lewes, DE 19958	10	$142.50	$-	$142.50	See below. 2025/06/16: No PCR. JH Bill WCV to Beebe per Lisa Knapp. RMB
6790	10377	May 16, 2025	Larue, Harold	A0428	Beebe Hospital	Beebe Hospital, ED 9, 424 Savannah Road, Lewes, DE 19958	Ocean Grove Post Acute	Ocean Grove Post Acute, CHK W/ CHARGE, 231 Washington St, Millsboro, DE 19966	16.4	$513.05	$-	$513.05	2025/06/20 per NR billing facility, Amerihealth will not provide PAs for non emergent in DE. LDZ 2025/05/20 one crew signature missing 2025/05/19: (Amerihealth Caritas Medicaid) No individual OON deductible for 2025, UPS
6790	10293	May 13, 2025	Galatolo, Lisa	A0428	Beebe Hospital	Beebe Hospital, ED 9, 424 Savannah Road, Lewes, DE 19958	25897 RIVERBEND ROAD	APT 209, 25897 RIVERBEND ROAD, Millsboro, DE 19966	17	$521.36	$-	$521.36	2025/06/20 per NR billing facility, Amerihealth will not provide PAs for non emergent in DE. LDZ 2025/05/14: (Amerihealth Caritas Medicaid) No individual OON deductible for 2025, UPS
6666	11330	Jun 24, 2025	Wilkins, Richard D	A0428	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	Beebe Hospital	Beebe Hospital, 326 A, 424 Savannah Road, Lewes, DE 19958	4.1	$342.57	$-	$342.57	WAIT AND RETURN
6666	11296	Jun 24, 2025	Wilkins, Richard D	A0429	Beebe Hospital	Beebe Hospital, 326 A, 424 Savannah Road, Lewes, DE 19958	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	4.2	$515.40	$-	$515.40	WAIT AND RETURN
6666	11299	Jun 24, 2025	Lueckel, Robert	A0428	Beebe Hospital	Beebe Hospital, 524 A, 424 Savannah Road, Lewes, DE 19958	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	4.2	$343.96	$-	$343.96	WAIT AND RETURN
6666	11316	Jun 23, 2025	Wilkins, Richard D	A0428	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	Beebe Hospital	Beebe Hospital, 326 A, 424 Savannah Road, Lewes, DE 19958	4.1	$342.57	$-	$342.57	WAIT AND RETURN

Showing 41 to 50 of 192 records

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Sales Table

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