How much will your medical billing management services cost me?

Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

How can you save me money by using your billing management service?

Our billing service will improve your Ambulance Billing and your administrative service end-to-end, leaving you to focus on your core service of providing care to your patients and reaching them on time.This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Are you HIPAA-compliant?

Epic EMS is fully compliant with HIPAA requirements and standards.

When can we expect payment when using your billing management service?

Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

What medical service management services do you offer?

We are a full service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management . We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions.

What software will we use to run our ambulance business and capture our PCRs?

Epic Ems is Software Neutral and has partnered with several software vendors and will make suggestions based on our client needs.

What kind of information do you need from my practice?

We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

I would like to be able to access my practice data online. Can I have secure access to the billing management data?

Yes. Our system allows you to look up information and even run reports and patient ledgers.

Who does the patient call with a medical billing service question?

Our phone number is printed on your patients’ statements, and a dedicated Epic EMS company representative will handle all health insurance, and billing questions.

Do we make sure managed-care plans pay us according to the contracted rates?

Epic EMS requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems.

What type of sales, operational and management reports will I access to?

AngelTrack’s live reporting will give you advanced reporting which includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Are you a collection agency?

No. Epic EMS focuses strictly on billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

What if the patient is on a payment plan?

We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Sales Table - Epic EMS

Total Records: 192

Page: 7 of 20

Showing: 10 records

Array ( [id] => 900 [invoice_id] => 6666 [dispatch_id] => 11171 [date_time_of_service] => 2025-06-19 14:52:00 [patient_full_name] => Lueckel, Robert [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 524 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Beebe Healthcare's Tunnell Cancer Center [destination_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [mileage] => 4.2 [price_invoiced] => $343.96 [amount_received] => $- [current_amount_due] => $343.96 [billing_notes] => Treatment and return [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 899 [invoice_id] => 6666 [dispatch_id] => 11161 [date_time_of_service] => 2025-06-18 10:37:00 [patient_full_name] => Lueckel, Robert [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 525 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Beebe Healthcare's Tunnell Cancer Center [destination_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [mileage] => 4.2 [price_invoiced] => $343.96 [amount_received] => $- [current_amount_due] => $343.96 [billing_notes] => WAIT AND RETURN [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 898 [invoice_id] => 6666 [dispatch_id] => 11164 [date_time_of_service] => 2025-06-18 13:22:00 [patient_full_name] => Lueckel, Robert [billable_service_code] => A0428 [origin_name] => Beebe Healthcare's Tunnell Cancer Center [origin_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 525 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 4.1 [price_invoiced] => $342.57 [amount_received] => $- [current_amount_due] => $342.57 [billing_notes] => WAIT AND RETURN [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 897 [invoice_id] => 6662 [dispatch_id] => 10958 [date_time_of_service] => 2025-06-10 12:19:00 [patient_full_name] => Sternberg, Eddie E [billable_service_code] => A0428 [origin_name] => Beebe Healthcare's Tunnell Cancer Center [origin_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 324 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 4.2 [price_invoiced] => $343.96 [amount_received] => $- [current_amount_due] => $343.96 [billing_notes] => CANCER TREATMENT AND RETURN [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 896 [invoice_id] => 6662 [dispatch_id] => 10708 [date_time_of_service] => 2025-06-10 11:46:00 [patient_full_name] => Sternberg, Eddie E [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 324 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Beebe Healthcare's Tunnell Cancer Center [destination_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [mileage] => 4.2 [price_invoiced] => $343.96 [amount_received] => $- [current_amount_due] => $343.96 [billing_notes] => CANCER : WAIT AND RETURN [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 895 [invoice_id] => 6662 [dispatch_id] => 10955 [date_time_of_service] => 2025-06-10 13:07:00 [patient_full_name] => White, Kevin M [billable_service_code] => A0427 [origin_name] => John Hopkins [origin_address] => John Hopkins, GI SUITE, 1800 Orleans St, Baltimore, MD 21287 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 217 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 142 [price_invoiced] => $1,933.53 [amount_received] => $- [current_amount_due] => $1,933.53 [billing_notes] => 2025/06/12 inpatient round trip per Rich LDZ 2025/06/11: (Humana adv) No individual OON deductible for 2025, UPS [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 894 [invoice_id] => 6662 [dispatch_id] => 10948 [date_time_of_service] => 2025-06-10 04:53:00 [patient_full_name] => White, Kevin M [billable_service_code] => A0427 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 372A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => John Hopkins [destination_address] => John Hopkins, GI SUITE, 1800 Orleans St, Baltimore, MD 21287 [mileage] => 142 [price_invoiced] => $1,933.53 [amount_received] => $- [current_amount_due] => $1,933.53 [billing_notes] => 2025/06/11: (Humana adv) No individual OON deductible for 2025, UPS Inpatient round trip with dispatch 10955.RMB [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 893 [invoice_id] => 6379 [dispatch_id] => 6998 [date_time_of_service] => 2024-12-09 14:21:00 [patient_full_name] => Reynoso, Sergio [billable_service_code] => A0427 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 10, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Thomas Jefferson University Hospital [destination_address] => Thomas Jefferson University Hospital, GIBBONS BUILDING 9128, 111 S. 11th St, Philadelphia, PA 19107 [mileage] => 119.8 [price_invoiced] => $1,687.45 [amount_received] => $- [current_amount_due] => $1,687.45 [billing_notes] => No insurance information found , No information in face sheet , no? Medicaid, checked Nsure but no policy found, MA 12/10/2024 !Uninsured, Patient invoiced 4x [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 892 [invoice_id] => 6379 [dispatch_id] => 4163 [date_time_of_service] => 2024-07-15 07:44:00 [patient_full_name] => Caplan, Edward [billable_service_code] => A0427 [origin_name] => Bayhealth - Total Care [origin_address] => Bayhealth - Total Care, 4, 18383 Hudson Rd, Milton, DE 19968 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, ed, 424 Savannah Road, Lewes, DE 19958 [mileage] => 7.6 [price_invoiced] => $633.01 [amount_received] => $- [current_amount_due] => $633.01 [billing_notes] => REJECTED FOR INVALID INFORMATION. ENTITY'S CONTRACT/MEMBER NUMBER. INSURED OR SUBSCRIBER Patient is contacting insurance to find out how this can be taken care of and will let us know. LDZ 12/10/2024 Per Nsure no insurance found LDZ 07/16/2024 348036195 Illinois MCD per patient LDZ 12/05/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 891 [invoice_id] => 6378 [dispatch_id] => 10933 [date_time_of_service] => 2025-06-09 13:03:00 [patient_full_name] => Sternberg, Eddie E [billable_service_code] => A0428 [origin_name] => Beebe Healthcare's Tunnell Cancer Center [origin_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 324 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 4.1 [price_invoiced] => $342.57 [amount_received] => $- [current_amount_due] => $342.57 [billing_notes] => CANCER : WAIT AND RETURN [beebe_comments] => [aec_comments] => [epic_comments] => )

Invoice ID ↕	Dispatch ID ↕	Service Date ↕	Patient Name ↕	Service Code ↕	Origin Name	Origin Address	Destination Name	Destination Address	Mileage ↕	Price Invoiced ↕	Amount Received ↕	Amount Due ↕	Billing Notes
6666	11171	Jun 19, 2025	Lueckel, Robert	A0428	Beebe Hospital	Beebe Hospital, 524 A, 424 Savannah Road, Lewes, DE 19958	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	4.2	$343.96	$-	$343.96	Treatment and return
6666	11161	Jun 18, 2025	Lueckel, Robert	A0428	Beebe Hospital	Beebe Hospital, 525 A, 424 Savannah Road, Lewes, DE 19958	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	4.2	$343.96	$-	$343.96	WAIT AND RETURN
6666	11164	Jun 18, 2025	Lueckel, Robert	A0428	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	Beebe Hospital	Beebe Hospital, 525 A, 424 Savannah Road, Lewes, DE 19958	4.1	$342.57	$-	$342.57	WAIT AND RETURN
6662	10958	Jun 10, 2025	Sternberg, Eddie E	A0428	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	Beebe Hospital	Beebe Hospital, 324 A, 424 Savannah Road, Lewes, DE 19958	4.2	$343.96	$-	$343.96	CANCER TREATMENT AND RETURN
6662	10708	Jun 10, 2025	Sternberg, Eddie E	A0428	Beebe Hospital	Beebe Hospital, 324 A, 424 Savannah Road, Lewes, DE 19958	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	4.2	$343.96	$-	$343.96	CANCER : WAIT AND RETURN
6662	10955	Jun 10, 2025	White, Kevin M	A0427	John Hopkins	John Hopkins, GI SUITE, 1800 Orleans St, Baltimore, MD 21287	Beebe Hospital	Beebe Hospital, 217 A, 424 Savannah Road, Lewes, DE 19958	142	$1,933.53	$-	$1,933.53	2025/06/12 inpatient round trip per Rich LDZ 2025/06/11: (Humana adv) No individual OON deductible for 2025, UPS
6662	10948	Jun 10, 2025	White, Kevin M	A0427	Beebe Hospital	Beebe Hospital, 372A, 424 Savannah Road, Lewes, DE 19958	John Hopkins	John Hopkins, GI SUITE, 1800 Orleans St, Baltimore, MD 21287	142	$1,933.53	$-	$1,933.53	2025/06/11: (Humana adv) No individual OON deductible for 2025, UPS Inpatient round trip with dispatch 10955.RMB
6379	6998	Dec 9, 2024	Reynoso, Sergio	A0427	Beebe Hospital	Beebe Hospital, ED 10, 424 Savannah Road, Lewes, DE 19958	Thomas Jefferson University Hospital	Thomas Jefferson University Hospital, GIBBONS BUILDING 9128, 111 S. 11th St, Philadelphia, PA 19107	119.8	$1,687.45	$-	$1,687.45	No insurance information found , No information in face sheet , no? Medicaid, checked Nsure but no policy found, MA 12/10/2024 !Uninsured, Patient invoiced 4x
6379	4163	Jul 15, 2024	Caplan, Edward	A0427	Bayhealth - Total Care	Bayhealth - Total Care, 4, 18383 Hudson Rd, Milton, DE 19968	Beebe Hospital	Beebe Hospital, ed, 424 Savannah Road, Lewes, DE 19958	7.6	$633.01	$-	$633.01	REJECTED FOR INVALID INFORMATION. ENTITY'S CONTRACT/MEMBER NUMBER. INSURED OR SUBSCRIBER Patient is contacting insurance to find out how this can be taken care of and will let us know. LDZ 12/10/2024 Per Nsure no insurance found LDZ 07/16/2024 348036195 Illinois MCD per patient LDZ 12/05/2024 !Uninsured
6378	10933	Jun 9, 2025	Sternberg, Eddie E	A0428	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	Beebe Hospital	Beebe Hospital, 324 A, 424 Savannah Road, Lewes, DE 19958	4.1	$342.57	$-	$342.57	CANCER : WAIT AND RETURN

Showing 61 to 70 of 192 records

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Sales Table

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