How much will your medical billing management services cost me?

Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

How can you save me money by using your billing management service?

Our billing service will improve your Ambulance Billing and your administrative service end-to-end, leaving you to focus on your core service of providing care to your patients and reaching them on time.This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Are you HIPAA-compliant?

Epic EMS is fully compliant with HIPAA requirements and standards.

When can we expect payment when using your billing management service?

Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

What medical service management services do you offer?

We are a full service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management . We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions.

What software will we use to run our ambulance business and capture our PCRs?

Epic Ems is Software Neutral and has partnered with several software vendors and will make suggestions based on our client needs.

What kind of information do you need from my practice?

We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

I would like to be able to access my practice data online. Can I have secure access to the billing management data?

Yes. Our system allows you to look up information and even run reports and patient ledgers.

Who does the patient call with a medical billing service question?

Our phone number is printed on your patients’ statements, and a dedicated Epic EMS company representative will handle all health insurance, and billing questions.

Do we make sure managed-care plans pay us according to the contracted rates?

Epic EMS requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems.

What type of sales, operational and management reports will I access to?

AngelTrack’s live reporting will give you advanced reporting which includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Are you a collection agency?

No. Epic EMS focuses strictly on billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

What if the patient is on a payment plan?

We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Sales Table - Epic EMS

Total Records: 192

Page: 3 of 20

Showing: 10 records

Array ( [id] => 940 [invoice_id] => 6003 [dispatch_id] => 3317 [date_time_of_service] => 2024-06-01 22:36:00 [patient_full_name] => Heldreth, Kathleen [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 14, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 324-A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $686.72 [amount_received] => $- [current_amount_due] => $686.72 [billing_notes] => !Patient invoiced 4x [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 939 [invoice_id] => 6137 [dispatch_id] => 7753 [date_time_of_service] => 2025-01-12 20:08:00 [patient_full_name] => Vogt, Ryan [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, SCED 11, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, ED 9, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23.1 [price_invoiced] => $687.57 [amount_received] => $- [current_amount_due] => $687.57 [billing_notes] => No other insurance found, billing patient. LDZ 01/31/2025 (BCBS Medicaid) No individual OON deductible for 2025, MA 01/31/2025 Recheck eligibility. Nr 1/31/25 (BCBS) No individual OON deductible for BCBS, MA 01/15/2025 !Insurance Denial. Patient Invoiced 3x [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 938 [invoice_id] => 6216 [dispatch_id] => 6391 [date_time_of_service] => 2024-11-11 07:49:00 [patient_full_name] => Vidal, Kimberly [billable_service_code] => A0427 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 6, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, ED, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23.1 [price_invoiced] => $767.57 [amount_received] => $- [current_amount_due] => $767.57 [billing_notes] => Verified BCBS, no secondary or Medicaid found inactive under PT ID #0001446463, address updated as face sheet, MA 11/12/2024 !Patient Invoiced 4x [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 937 [invoice_id] => 6377 [dispatch_id] => 7208 [date_time_of_service] => 2024-12-18 19:45:00 [patient_full_name] => Johnson, Deidre [billable_service_code] => A0427 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 12, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 221B, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23.1 [price_invoiced] => $767.57 [amount_received] => $- [current_amount_due] => $767.57 [billing_notes] => Verified BCBS, no secondary or Medicaid, address updated as per face sheet, MA 12/19/2024 !Patient Invoiced 4x [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 936 [invoice_id] => 6377 [dispatch_id] => 3881 [date_time_of_service] => 2024-07-01 21:39:00 [patient_full_name] => Glassman, Kathleen [billable_service_code] => A0427 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 8, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 255 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $766.72 [amount_received] => $- [current_amount_due] => $766.72 [billing_notes] => Claim submitted on 9/9/24 , As per availity claim#22143185243 is finalized on 9/19/24 and balance due from the subscriber. As per previous call ref# I-132427409 , s/w JAM - A stated claim processed as OON and payment paid directly to patient and for payment details and for EOB contact patient. As per rep provider get in-network on 9/1/24. 12/18/24MK Spoke to patient, policy verified. NR 8/15/24 Unable to verify insurance, billing patient LDZ 08/15/2024 Highmark BCBS JHE93277710 please bill insurance RMB 7/29/24 Per Nsure no insurance found LDZ 07/08/2024 !Uninsured !Patient Invoiced 4x [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 935 [invoice_id] => 6665 [dispatch_id] => 10887 [date_time_of_service] => 2025-06-07 07:02:00 [patient_full_name] => Pellegrini, Pasquale F [billable_service_code] => A0427 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 6, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Tidalhealth General Surgery [destination_address] => Tidalhealth General Surgery, 3119, 145 E Carroll Street, Salisbury, MD 21801 [mileage] => 31 [price_invoiced] => $834.48 [amount_received] => $- [current_amount_due] => $834.48 [billing_notes] => 2025/06/18: mcr denied due to destination modifier. -REG 2025/06/11: (MCR and AARP) Part B deductible left $ 0 for 2025 and No individual OON deductible for AARP, UPS [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 934 [invoice_id] => 6794 [dispatch_id] => 7409 [date_time_of_service] => 2024-12-27 19:32:00 [patient_full_name] => Curry Sr, Gary J [billable_service_code] => A0428 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 12, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => 30803 LONG LEAF RD [destination_address] => 30803 LONG LEAF RD, Dagsboro, DE 19939 [mileage] => 9 [price_invoiced] => $379.30 [amount_received] => $- [current_amount_due] => $379.30 [billing_notes] => 6/30/2025-JM !Invoiced Patient 4x Adjusted price per RB, if PIF. NR 2/18/25 Teri's WC email. NR 2/8/25 Spoke with patient and explained why he was getting a bill. He stated that he would be contacting Beebe's patient experience department to find out why they didnt use other means of transportation. LDZ 01/28/2025 WHEEL CHAIR BOUND (MCR and Amerihealth Administrator) Part B deductible left $ 0 for 2025 and No individual OON deductible for Amerihealth Administrator, MA 01/20/2025 Submitted. PCR states patient transport to residence and PCS states transported to Beebe Hospital. Please review for corrections. LDZ 01/02/2025 Verified MCR and Amerihealth Administrator, address verified, No hospice, MA 12/30/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 933 [invoice_id] => 6794 [dispatch_id] => 7403 [date_time_of_service] => 2024-12-27 16:57:00 [patient_full_name] => Ford, Thomas [billable_service_code] => A0427 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 11, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 525 B, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23.1 [price_invoiced] => $767.57 [amount_received] => $- [current_amount_due] => $767.57 [billing_notes] => 6/30/2025 - JM !Invoiced Patient 4x 2025/05/27 spoke with April at The Hartford and she stated there was only one open claim for him back in 2022. Will rebill the patient. LDZ WC adjuster- April Merritt - The Hartford 315-385-3628 claim # One crew signature missing LDZ 01/02/2025 As per face sheet PT have Workers Comp under group ID #DOL122720 but unable to verify, No Medicaid, so checked and verified Aetna by Nsure, address updated as per face sheet, MA 12/31/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 932 [invoice_id] => 6794 [dispatch_id] => 6511 [date_time_of_service] => 2024-11-17 21:12:00 [patient_full_name] => Firlein, Nicholas [billable_service_code] => A0427 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, SCED 9, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 407, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23.1 [price_invoiced] => $767.57 [amount_received] => $- [current_amount_due] => $767.57 [billing_notes] => Verified Meritain Health, no secondary or Medicaid found inactive under PT ID #0001140638, address updated as per face sheet, MA 11/19/2024 6/30/2025 - !Invoiced Patient 5x [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 931 [invoice_id] => 6794 [dispatch_id] => 4415 [date_time_of_service] => 2024-07-27 20:01:00 [patient_full_name] => Armston, Gary [billable_service_code] => A0427 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 8, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, ER, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $766.72 [amount_received] => $- [current_amount_due] => $766.72 [billing_notes] => 6/30/2025 JM - !Invoiced Patient 5x pt mailed in cc info with no cvc code. unable to process pmt. 4/7/25REG Claim submitted on 9/9/24 , As per availity claim#22843305265 is finalized on 9/20/24 and balance due from the subscriber. As per previous call ref# I-132427409, s/w JAM - A stated claim processed as OON and payment paid directly to patient and for payment details and for EOB contact patient. As per rep provider get in-network on 9/1/24. 12/19/24MK Patient called in with insurance, verified and filed LDZ 09/09/2024 Unable to locate BCBS coverage for patient that is listed under MSP, patient only has MCR part A only LDZ 07/30/2024 [beebe_comments] => [aec_comments] => [epic_comments] => )

Invoice ID ↕	Dispatch ID ↕	Service Date ↕	Patient Name ↕	Service Code ↕	Origin Name	Origin Address	Destination Name	Destination Address	Mileage ↕	Price Invoiced ↕	Amount Received ↕	Amount Due ↕	Billing Notes
6003	3317	Jun 1, 2024	Heldreth, Kathleen	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 14, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 324-A, 424 Savannah Road, Lewes, DE 19958	23	$686.72	$-	$686.72	!Patient invoiced 4x
6137	7753	Jan 12, 2025	Vogt, Ryan	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, SCED 11, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, ED 9, 424 Savannah Road, Lewes, DE 19958	23.1	$687.57	$-	$687.57	No other insurance found, billing patient. LDZ 01/31/2025 (BCBS Medicaid) No individual OON deductible for 2025, MA 01/31/2025 Recheck eligibility. Nr 1/31/25 (BCBS) No individual OON deductible for BCBS, MA 01/15/2025 !Insurance Denial. Patient Invoiced 3x
6216	6391	Nov 11, 2024	Vidal, Kimberly	A0427	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 6, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, ED, 424 Savannah Road, Lewes, DE 19958	23.1	$767.57	$-	$767.57	Verified BCBS, no secondary or Medicaid found inactive under PT ID #0001446463, address updated as face sheet, MA 11/12/2024 !Patient Invoiced 4x
6377	7208	Dec 18, 2024	Johnson, Deidre	A0427	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 12, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 221B, 424 Savannah Road, Lewes, DE 19958	23.1	$767.57	$-	$767.57	Verified BCBS, no secondary or Medicaid, address updated as per face sheet, MA 12/19/2024 !Patient Invoiced 4x
6377	3881	Jul 1, 2024	Glassman, Kathleen	A0427	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 8, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 255 A, 424 Savannah Road, Lewes, DE 19958	23	$766.72	$-	$766.72	Claim submitted on 9/9/24 , As per availity claim#22143185243 is finalized on 9/19/24 and balance due from the subscriber. As per previous call ref# I-132427409 , s/w JAM - A stated claim processed as OON and payment paid directly to patient and for payment details and for EOB contact patient. As per rep provider get in-network on 9/1/24. 12/18/24MK Spoke to patient, policy verified. NR 8/15/24 Unable to verify insurance, billing patient LDZ 08/15/2024 Highmark BCBS JHE93277710 please bill insurance RMB 7/29/24 Per Nsure no insurance found LDZ 07/08/2024 !Uninsured !Patient Invoiced 4x
6665	10887	Jun 7, 2025	Pellegrini, Pasquale F	A0427	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 6, 32750 Roxana Rd, Frankford, DE 19945	Tidalhealth General Surgery	Tidalhealth General Surgery, 3119, 145 E Carroll Street, Salisbury, MD 21801	31	$834.48	$-	$834.48	2025/06/18: mcr denied due to destination modifier. -REG 2025/06/11: (MCR and AARP) Part B deductible left $ 0 for 2025 and No individual OON deductible for AARP, UPS
6794	7409	Dec 27, 2024	Curry Sr, Gary J	A0428	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 12, 32750 Roxana Rd, Frankford, DE 19945	30803 LONG LEAF RD	30803 LONG LEAF RD, Dagsboro, DE 19939	9	$379.30	$-	$379.30	6/30/2025-JM !Invoiced Patient 4x Adjusted price per RB, if PIF. NR 2/18/25 Teri's WC email. NR 2/8/25 Spoke with patient and explained why he was getting a bill. He stated that he would be contacting Beebe's patient experience department to find out why they didnt use other means of transportation. LDZ 01/28/2025 WHEEL CHAIR BOUND (MCR and Amerihealth Administrator) Part B deductible left $ 0 for 2025 and No individual OON deductible for Amerihealth Administrator, MA 01/20/2025 Submitted. PCR states patient transport to residence and PCS states transported to Beebe Hospital. Please review for corrections. LDZ 01/02/2025 Verified MCR and Amerihealth Administrator, address verified, No hospice, MA 12/30/2024
6794	7403	Dec 27, 2024	Ford, Thomas	A0427	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 11, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 525 B, 424 Savannah Road, Lewes, DE 19958	23.1	$767.57	$-	$767.57	6/30/2025 - JM !Invoiced Patient 4x 2025/05/27 spoke with April at The Hartford and she stated there was only one open claim for him back in 2022. Will rebill the patient. LDZ WC adjuster- April Merritt - The Hartford 315-385-3628 claim # One crew signature missing LDZ 01/02/2025 As per face sheet PT have Workers Comp under group ID #DOL122720 but unable to verify, No Medicaid, so checked and verified Aetna by Nsure, address updated as per face sheet, MA 12/31/2024
6794	6511	Nov 17, 2024	Firlein, Nicholas	A0427	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, SCED 9, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 407, 424 Savannah Road, Lewes, DE 19958	23.1	$767.57	$-	$767.57	Verified Meritain Health, no secondary or Medicaid found inactive under PT ID #0001140638, address updated as per face sheet, MA 11/19/2024 6/30/2025 - !Invoiced Patient 5x
6794	4415	Jul 27, 2024	Armston, Gary	A0427	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 8, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, ER, 424 Savannah Road, Lewes, DE 19958	23	$766.72	$-	$766.72	6/30/2025 JM - !Invoiced Patient 5x pt mailed in cc info with no cvc code. unable to process pmt. 4/7/25REG Claim submitted on 9/9/24 , As per availity claim#22843305265 is finalized on 9/20/24 and balance due from the subscriber. As per previous call ref# I-132427409, s/w JAM - A stated claim processed as OON and payment paid directly to patient and for payment details and for EOB contact patient. As per rep provider get in-network on 9/1/24. 12/19/24MK Patient called in with insurance, verified and filed LDZ 09/09/2024 Unable to locate BCBS coverage for patient that is listed under MSP, patient only has MCR part A only LDZ 07/30/2024

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