How much will your medical billing management services cost me?

Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

How can you save me money by using your billing management service?

Our billing service will improve your Ambulance Billing and your administrative service end-to-end, leaving you to focus on your core service of providing care to your patients and reaching them on time.This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Are you HIPAA-compliant?

Epic EMS is fully compliant with HIPAA requirements and standards.

When can we expect payment when using your billing management service?

Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

What medical service management services do you offer?

We are a full service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management . We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions.

What software will we use to run our ambulance business and capture our PCRs?

Epic Ems is Software Neutral and has partnered with several software vendors and will make suggestions based on our client needs.

What kind of information do you need from my practice?

We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

I would like to be able to access my practice data online. Can I have secure access to the billing management data?

Yes. Our system allows you to look up information and even run reports and patient ledgers.

Who does the patient call with a medical billing service question?

Our phone number is printed on your patients’ statements, and a dedicated Epic EMS company representative will handle all health insurance, and billing questions.

Do we make sure managed-care plans pay us according to the contracted rates?

Epic EMS requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems.

What type of sales, operational and management reports will I access to?

AngelTrack’s live reporting will give you advanced reporting which includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Are you a collection agency?

No. Epic EMS focuses strictly on billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

What if the patient is on a payment plan?

We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Sales Table - Epic EMS

Total Records: 192

Page: 4 of 20

Showing: 10 records

Array ( [id] => 930 [invoice_id] => 6794 [dispatch_id] => 3909 [date_time_of_service] => 2024-07-02 23:05:00 [patient_full_name] => Bradley, Alton [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 9, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 224A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $686.72 [amount_received] => $- [current_amount_due] => $686.72 [billing_notes] => 2025/6/30 JM - !Patient Invoiced 5x Claim submitted on 9/9/24 , As per availity claim#22243106947 is finalized on 9/13/24 and balance due from the subscriber. As per previous call ref# I-132427409 , s/w JAM - A stated claim processed as OON and payment paid directly to patient and for payment details and for EOB contact patient. As per rep provider get in-network on 9/1/24. 12/18/24MK Patient has Carefirst BCBS ID # THI100011233898. 2ndry is Highmark Health Options MCD ID # XHD128579285001. Can call mom at 302-519-8534 if any issue. Nr 8/30/24 Unable to read attached facesheet LDZ 07/08/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 929 [invoice_id] => 6796 [dispatch_id] => 7928 [date_time_of_service] => 2025-01-21 15:59:00 [patient_full_name] => Treadwell, Steven P [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 501 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Excelcare at Lewes [destination_address] => Excelcare at Lewes, Chk w/ FD, 301 Ocean View Blvd, Lewes, DE 19958 [mileage] => 1 [price_invoiced] => $299.60 [amount_received] => $- [current_amount_due] => $299.60 [billing_notes] => 2025/6/30- JM !Invoiced Patient 4x 2025/01/22_(MCR with Part A only) MA 01/22/2025 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 928 [invoice_id] => 6796 [dispatch_id] => 7181 [date_time_of_service] => 2024-12-17 13:04:00 [patient_full_name] => Mumford, Constance A [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 369 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Cadia Healthcare Renaissance [destination_address] => Cadia Healthcare Renaissance, CHK W/ RN, 26002 John J Williams Hwy, Millsboro, DE 19966 [mileage] => 11.6 [price_invoiced] => $435.99 [amount_received] => $- [current_amount_due] => $435.99 [billing_notes] => 2025/6/30 - JM !Invoiced Patient 4x Adjusted price per RB, if PIF. NR 2/18/25 Teri's WC email. NR 2/8/25 Spoke with patients family member and explained why she was getting a bill and she stated that she was going to contact Beebe regarding this transport. LDZ 02/04/2025 PCS states patient is able to use a wheelchair Verified MCR and Aetna, address verified, No hospice, MA 12/18/2024 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 927 [invoice_id] => 6796 [dispatch_id] => 4375 [date_time_of_service] => 2024-07-25 22:45:00 [patient_full_name] => Lee, Avery [billable_service_code] => A0429 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 27, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Nemours/A.I. duPont Hospital for Children [destination_address] => Nemours/A.I. duPont Hospital for Children, ED, 1600 Rockland Road, Wilmington, DE 19803-3616 [mileage] => 91.9 [price_invoiced] => $1,352.08 [amount_received] => $- [current_amount_due] => $1,352.08 [billing_notes] => 2025/6/30 - JM !Invoiced patient 4x 2025/05/26: Left VM for mother. NR 2024/09/24_Claim paid on 7/29/24 ck # 0060238128 $ 422.89, allowed $528.61 and PR is $105.72. NR 9/24/24. NR 9/24/24 [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 926 [invoice_id] => 6795 [dispatch_id] => 11494 [date_time_of_service] => 2025-06-30 14:45:00 [patient_full_name] => Wilkins, Richard D [billable_service_code] => A0428 [origin_name] => Beebe Healthcare's Tunnell Cancer Center [origin_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, RM 304, 424 Savannah Road, Lewes, DE 19958 [mileage] => 4.1 [price_invoiced] => $342.57 [amount_received] => $- [current_amount_due] => $342.57 [billing_notes] => RADIATION TREATMENT [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 925 [invoice_id] => 6795 [dispatch_id] => 11487 [date_time_of_service] => 2025-06-30 13:20:00 [patient_full_name] => Wilkins, Richard D [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, RM 304, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Beebe Healthcare's Tunnell Cancer Center [destination_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [mileage] => 4.2 [price_invoiced] => $343.96 [amount_received] => $- [current_amount_due] => $343.96 [billing_notes] => RADIATION TREATMENT [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 924 [invoice_id] => 6795 [dispatch_id] => 11420 [date_time_of_service] => 2025-06-27 09:34:00 [patient_full_name] => Pesce, Vincent [billable_service_code] => A0428 [origin_name] => Beebe Healthcare's Tunnell Cancer Center [origin_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 523 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 4.1 [price_invoiced] => $342.57 [amount_received] => $- [current_amount_due] => $342.57 [billing_notes] => METASTATIC CANCER ** WAIT AND RETURN** [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 923 [invoice_id] => 6795 [dispatch_id] => 11406 [date_time_of_service] => 2025-06-27 07:08:00 [patient_full_name] => Pesce, Vincent [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 523 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Beebe Healthcare's Tunnell Cancer Center [destination_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [mileage] => 4.2 [price_invoiced] => $343.96 [amount_received] => $- [current_amount_due] => $343.96 [billing_notes] => METASTATIC CANCER ** WAIT AND RETURN** [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 922 [invoice_id] => 6795 [dispatch_id] => 11389 [date_time_of_service] => 2025-06-26 11:47:00 [patient_full_name] => Wilkins, Richard D [billable_service_code] => A0428 [origin_name] => Beebe Healthcare's Tunnell Cancer Center [origin_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 326 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 4.1 [price_invoiced] => $342.57 [amount_received] => $- [current_amount_due] => $342.57 [billing_notes] => WAIT AND RETURN [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 921 [invoice_id] => 6795 [dispatch_id] => 11295 [date_time_of_service] => 2025-06-26 11:12:00 [patient_full_name] => Wilkins, Richard D [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 326 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Beebe Healthcare's Tunnell Cancer Center [destination_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [mileage] => 4.2 [price_invoiced] => $343.96 [amount_received] => $- [current_amount_due] => $343.96 [billing_notes] => WAIT AND RETURN [beebe_comments] => [aec_comments] => [epic_comments] => )

Invoice ID ↕	Dispatch ID ↕	Service Date ↕	Patient Name ↕	Service Code ↕	Origin Name	Origin Address	Destination Name	Destination Address	Mileage ↕	Price Invoiced ↕	Amount Received ↕	Amount Due ↕	Billing Notes
6794	3909	Jul 2, 2024	Bradley, Alton	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 9, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 224A, 424 Savannah Road, Lewes, DE 19958	23	$686.72	$-	$686.72	2025/6/30 JM - !Patient Invoiced 5x Claim submitted on 9/9/24 , As per availity claim#22243106947 is finalized on 9/13/24 and balance due from the subscriber. As per previous call ref# I-132427409 , s/w JAM - A stated claim processed as OON and payment paid directly to patient and for payment details and for EOB contact patient. As per rep provider get in-network on 9/1/24. 12/18/24MK Patient has Carefirst BCBS ID # THI100011233898. 2ndry is Highmark Health Options MCD ID # XHD128579285001. Can call mom at 302-519-8534 if any issue. Nr 8/30/24 Unable to read attached facesheet LDZ 07/08/2024
6796	7928	Jan 21, 2025	Treadwell, Steven P	A0428	Beebe Hospital	Beebe Hospital, 501 A, 424 Savannah Road, Lewes, DE 19958	Excelcare at Lewes	Excelcare at Lewes, Chk w/ FD, 301 Ocean View Blvd, Lewes, DE 19958	1	$299.60	$-	$299.60	2025/6/30- JM !Invoiced Patient 4x 2025/01/22_(MCR with Part A only) MA 01/22/2025
6796	7181	Dec 17, 2024	Mumford, Constance A	A0428	Beebe Hospital	Beebe Hospital, 369 A, 424 Savannah Road, Lewes, DE 19958	Cadia Healthcare Renaissance	Cadia Healthcare Renaissance, CHK W/ RN, 26002 John J Williams Hwy, Millsboro, DE 19966	11.6	$435.99	$-	$435.99	2025/6/30 - JM !Invoiced Patient 4x Adjusted price per RB, if PIF. NR 2/18/25 Teri's WC email. NR 2/8/25 Spoke with patients family member and explained why she was getting a bill and she stated that she was going to contact Beebe regarding this transport. LDZ 02/04/2025 PCS states patient is able to use a wheelchair Verified MCR and Aetna, address verified, No hospice, MA 12/18/2024
6796	4375	Jul 25, 2024	Lee, Avery	A0429	Beebe Hospital	Beebe Hospital, ED 27, 424 Savannah Road, Lewes, DE 19958	Nemours/A.I. duPont Hospital for Children	Nemours/A.I. duPont Hospital for Children, ED, 1600 Rockland Road, Wilmington, DE 19803-3616	91.9	$1,352.08	$-	$1,352.08	2025/6/30 - JM !Invoiced patient 4x 2025/05/26: Left VM for mother. NR 2024/09/24_Claim paid on 7/29/24 ck # 0060238128 $ 422.89, allowed $528.61 and PR is $105.72. NR 9/24/24. NR 9/24/24
6795	11494	Jun 30, 2025	Wilkins, Richard D	A0428	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	Beebe Hospital	Beebe Hospital, RM 304, 424 Savannah Road, Lewes, DE 19958	4.1	$342.57	$-	$342.57	RADIATION TREATMENT
6795	11487	Jun 30, 2025	Wilkins, Richard D	A0428	Beebe Hospital	Beebe Hospital, RM 304, 424 Savannah Road, Lewes, DE 19958	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	4.2	$343.96	$-	$343.96	RADIATION TREATMENT
6795	11420	Jun 27, 2025	Pesce, Vincent	A0428	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	Beebe Hospital	Beebe Hospital, 523 A, 424 Savannah Road, Lewes, DE 19958	4.1	$342.57	$-	$342.57	METASTATIC CANCER WAIT AND RETURN
6795	11406	Jun 27, 2025	Pesce, Vincent	A0428	Beebe Hospital	Beebe Hospital, 523 A, 424 Savannah Road, Lewes, DE 19958	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	4.2	$343.96	$-	$343.96	METASTATIC CANCER WAIT AND RETURN
6795	11389	Jun 26, 2025	Wilkins, Richard D	A0428	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	Beebe Hospital	Beebe Hospital, 326 A, 424 Savannah Road, Lewes, DE 19958	4.1	$342.57	$-	$342.57	WAIT AND RETURN
6795	11295	Jun 26, 2025	Wilkins, Richard D	A0428	Beebe Hospital	Beebe Hospital, 326 A, 424 Savannah Road, Lewes, DE 19958	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	4.2	$343.96	$-	$343.96	WAIT AND RETURN

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Sales Table

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