How much will your medical billing management services cost me?

Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

How can you save me money by using your billing management service?

Our billing service will improve your Ambulance Billing and your administrative service end-to-end, leaving you to focus on your core service of providing care to your patients and reaching them on time.This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Are you HIPAA-compliant?

Epic EMS is fully compliant with HIPAA requirements and standards.

When can we expect payment when using your billing management service?

Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

What medical service management services do you offer?

We are a full service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management . We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions.

What software will we use to run our ambulance business and capture our PCRs?

Epic Ems is Software Neutral and has partnered with several software vendors and will make suggestions based on our client needs.

What kind of information do you need from my practice?

We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

I would like to be able to access my practice data online. Can I have secure access to the billing management data?

Yes. Our system allows you to look up information and even run reports and patient ledgers.

Who does the patient call with a medical billing service question?

Our phone number is printed on your patients’ statements, and a dedicated Epic EMS company representative will handle all health insurance, and billing questions.

Do we make sure managed-care plans pay us according to the contracted rates?

Epic EMS requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems.

What type of sales, operational and management reports will I access to?

AngelTrack’s live reporting will give you advanced reporting which includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Are you a collection agency?

No. Epic EMS focuses strictly on billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

What if the patient is on a payment plan?

We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Sales Table - Epic EMS

Total Records: 192

Page: 2 of 20

Showing: 10 records

Array ( [id] => 950 [invoice_id] => 4805 [dispatch_id] => 3688 [date_time_of_service] => 2024-06-22 23:19:00 [patient_full_name] => Dorczuk Yazzie, Susan A [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 14, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 370B, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $686.72 [amount_received] => $- [current_amount_due] => $686.72 [billing_notes] => Waystar rejected as unable to locate member, looked on Cigna portal and no patient found LDZ 03/20/2025 Cigna # 891166631. Beebe has name spelled: Susan Ann Dorczuk Yazzie. Nr 3/18/25 Unable to verify insurance on FS. LDZ 06/26/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 949 [invoice_id] => 4805 [dispatch_id] => 3378 [date_time_of_service] => 2024-06-06 13:50:00 [patient_full_name] => Brossus, Leslye [billable_service_code] => A0428 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 10, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, PACU, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $686.72 [amount_received] => $- [current_amount_due] => $2,754.00 [billing_notes] => 2025/06/02: KP confirmed no active coverage on DOS. NR 2025/05/05: If infact emergent, please review response modes in PCR, insurance is showing an auth was issued and this should be non-emergent. NR 2025/05/04: Another EOB received, contacted KP. NR 2025/04/28: New MR request # 202508002406000 Kaiser # 00002595114. NR 3/18/25 One crew signature missing on PCR LDZ 06/13/2024 Unable to verify Kaiser coverage LDZ 06/13/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 948 [invoice_id] => 5034 [dispatch_id] => 5900 [date_time_of_service] => 2024-10-16 18:39:00 [patient_full_name] => Harrison, Melissa [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 13, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 504 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $686.72 [amount_received] => $- [current_amount_due] => $686.72 [billing_notes] => 2025/03/19_Beebe provided - Highmark BCBS ID# THI10001123 - JM 3/19/25 No insurance information found , Face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 10/17/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 947 [invoice_id] => 5034 [dispatch_id] => 5645 [date_time_of_service] => 2024-10-02 07:13:00 [patient_full_name] => Gordill Lopez, Lilian [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 9, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Nemours/A.I. duPont Hospital for Children [destination_address] => Nemours/A.I. duPont Hospital for Children, ED, 1600 Rockland Road, Wilmington, DE 19803-3616 [mileage] => 108.3 [price_invoiced] => $1,409.22 [amount_received] => $- [current_amount_due] => $1,409.22 [billing_notes] => Waystar rejected stating unable to locate member LDZ 03/21/2025 Beebe provided - Highmark Health Options (D# XHD12715642 - JM 3/19/25 No insurance information found , face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 10/04/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 946 [invoice_id] => 5034 [dispatch_id] => 5601 [date_time_of_service] => 2024-09-30 02:51:00 [patient_full_name] => Coats, Shelly [billable_service_code] => A0427 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 7, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, ED, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $766.72 [amount_received] => $- [current_amount_due] => $766.72 [billing_notes] => 2024/09/30_Verified UHC, No secondary or medicaid, address updated as per face sheet, MA 09/30/2024 !Patient Invoiced 3x [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 945 [invoice_id] => 5034 [dispatch_id] => 5306 [date_time_of_service] => 2024-09-13 02:14:00 [patient_full_name] => Hernandez Cata, Alexis [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 10, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 327 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $686.72 [amount_received] => $- [current_amount_due] => $686.72 [billing_notes] => 2024/09/13_Verified BCBS DE, addres updated as per face sheet, No secondary or Medicaid, MA 09/13/2024 !Patient Invoiced 3x [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 944 [invoice_id] => 5034 [dispatch_id] => 3485 [date_time_of_service] => 2024-06-13 17:25:00 [patient_full_name] => Ohaire, Patrick [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 8, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 504 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $686.72 [amount_received] => $- [current_amount_due] => $686.72 [billing_notes] => !Patient Invoiced 3x [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 943 [invoice_id] => 5034 [dispatch_id] => 3376 [date_time_of_service] => 2024-06-06 10:18:00 [patient_full_name] => Mccall, Jacob [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 6, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 317 B, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $686.72 [amount_received] => $- [current_amount_due] => $686.72 [billing_notes] => 2024/06/07_Per Nsure no insurance found LDZ 06/07/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 942 [invoice_id] => 5422 [dispatch_id] => 8572 [date_time_of_service] => 2025-02-20 10:35:00 [patient_full_name] => Wietsruk, Jordan [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 11, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 529 B, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23.1 [price_invoiced] => $687.57 [amount_received] => $- [current_amount_due] => $749.17 [billing_notes] => 2025/04/28 Rejected in Waystar stating unable to locate eligibility for patient. LDZ Info from Beebe: Insurance = Cigna ID# 77978156632 No insurance information found, No information in face sheet, no Medicaid, checked Nsure but no policy found, MA 02/21/2025 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 941 [invoice_id] => 6003 [dispatch_id] => 6257 [date_time_of_service] => 2024-11-04 12:05:00 [patient_full_name] => Johnson, Calvin [billable_service_code] => A0427 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 10, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, ED, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23.1 [price_invoiced] => $767.57 [amount_received] => $- [current_amount_due] => $767.57 [billing_notes] => Verified BCBS, no secondary or Medicaid, address updated as face sheet, MA 11/05/2024 !Patient Invoiced 3x [beebe_comments] => [aec_comments] => [epic_comments] => )

Invoice ID ↕	Dispatch ID ↕	Service Date ↕	Patient Name ↕	Service Code ↕	Origin Name	Origin Address	Destination Name	Destination Address	Mileage ↕	Price Invoiced ↕	Amount Received ↕	Amount Due ↕	Billing Notes
4805	3688	Jun 22, 2024	Dorczuk Yazzie, Susan A	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 14, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 370B, 424 Savannah Road, Lewes, DE 19958	23	$686.72	$-	$686.72	Waystar rejected as unable to locate member, looked on Cigna portal and no patient found LDZ 03/20/2025 Cigna # 891166631. Beebe has name spelled: Susan Ann Dorczuk Yazzie. Nr 3/18/25 Unable to verify insurance on FS. LDZ 06/26/2024 !Uninsured
4805	3378	Jun 6, 2024	Brossus, Leslye	A0428	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 10, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, PACU, 424 Savannah Road, Lewes, DE 19958	23	$686.72	$-	$2,754.00	2025/06/02: KP confirmed no active coverage on DOS. NR 2025/05/05: If infact emergent, please review response modes in PCR, insurance is showing an auth was issued and this should be non-emergent. NR 2025/05/04: Another EOB received, contacted KP. NR 2025/04/28: New MR request # 202508002406000 Kaiser # 00002595114. NR 3/18/25 One crew signature missing on PCR LDZ 06/13/2024 Unable to verify Kaiser coverage LDZ 06/13/2024 !Uninsured
5034	5900	Oct 16, 2024	Harrison, Melissa	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 13, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 504 A, 424 Savannah Road, Lewes, DE 19958	23	$686.72	$-	$686.72	2025/03/19_Beebe provided - Highmark BCBS ID# THI10001123 - JM 3/19/25 No insurance information found , Face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 10/17/2024 !Uninsured
5034	5645	Oct 2, 2024	Gordill Lopez, Lilian	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 9, 32750 Roxana Rd, Frankford, DE 19945	Nemours/A.I. duPont Hospital for Children	Nemours/A.I. duPont Hospital for Children, ED, 1600 Rockland Road, Wilmington, DE 19803-3616	108.3	$1,409.22	$-	$1,409.22	Waystar rejected stating unable to locate member LDZ 03/21/2025 Beebe provided - Highmark Health Options (D# XHD12715642 - JM 3/19/25 No insurance information found , face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 10/04/2024 !Uninsured
5034	5601	Sep 30, 2024	Coats, Shelly	A0427	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 7, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, ED, 424 Savannah Road, Lewes, DE 19958	23	$766.72	$-	$766.72	2024/09/30_Verified UHC, No secondary or medicaid, address updated as per face sheet, MA 09/30/2024 !Patient Invoiced 3x
5034	5306	Sep 13, 2024	Hernandez Cata, Alexis	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 10, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 327 A, 424 Savannah Road, Lewes, DE 19958	23	$686.72	$-	$686.72	2024/09/13_Verified BCBS DE, addres updated as per face sheet, No secondary or Medicaid, MA 09/13/2024 !Patient Invoiced 3x
5034	3485	Jun 13, 2024	Ohaire, Patrick	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 8, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 504 A, 424 Savannah Road, Lewes, DE 19958	23	$686.72	$-	$686.72	!Patient Invoiced 3x
5034	3376	Jun 6, 2024	Mccall, Jacob	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 6, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 317 B, 424 Savannah Road, Lewes, DE 19958	23	$686.72	$-	$686.72	2024/06/07_Per Nsure no insurance found LDZ 06/07/2024 !Uninsured
5422	8572	Feb 20, 2025	Wietsruk, Jordan	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 11, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 529 B, 424 Savannah Road, Lewes, DE 19958	23.1	$687.57	$-	$749.17	2025/04/28 Rejected in Waystar stating unable to locate eligibility for patient. LDZ Info from Beebe: Insurance = Cigna ID# 77978156632 No insurance information found, No information in face sheet, no Medicaid, checked Nsure but no policy found, MA 02/21/2025 !Uninsured
6003	6257	Nov 4, 2024	Johnson, Calvin	A0427	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 10, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, ED, 424 Savannah Road, Lewes, DE 19958	23.1	$767.57	$-	$767.57	Verified BCBS, no secondary or Medicaid, address updated as face sheet, MA 11/05/2024 !Patient Invoiced 3x

Showing 11 to 20 of 192 records

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