How much will your medical billing management services cost me?

Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

How can you save me money by using your billing management service?

Our billing service will improve your Ambulance Billing and your administrative service end-to-end, leaving you to focus on your core service of providing care to your patients and reaching them on time.This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Are you HIPAA-compliant?

Epic EMS is fully compliant with HIPAA requirements and standards.

When can we expect payment when using your billing management service?

Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

What medical service management services do you offer?

We are a full service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management . We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions.

What software will we use to run our ambulance business and capture our PCRs?

Epic Ems is Software Neutral and has partnered with several software vendors and will make suggestions based on our client needs.

What kind of information do you need from my practice?

We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

I would like to be able to access my practice data online. Can I have secure access to the billing management data?

Yes. Our system allows you to look up information and even run reports and patient ledgers.

Who does the patient call with a medical billing service question?

Our phone number is printed on your patients’ statements, and a dedicated Epic EMS company representative will handle all health insurance, and billing questions.

Do we make sure managed-care plans pay us according to the contracted rates?

Epic EMS requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems.

What type of sales, operational and management reports will I access to?

AngelTrack’s live reporting will give you advanced reporting which includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Are you a collection agency?

No. Epic EMS focuses strictly on billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

What if the patient is on a payment plan?

We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Sales Table - Epic EMS

Total Records: 192

Page: 9 of 20

Showing: 10 records

Array ( [id] => 880 [invoice_id] => 6374 [dispatch_id] => 8017 [date_time_of_service] => 2025-01-25 14:56:00 [patient_full_name] => Smith, Paul S [billable_service_code] => A0427 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 8, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 384 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23.1 [price_invoiced] => $834.90 [amount_received] => $- [current_amount_due] => $834.90 [billing_notes] => 2025/05/29 MCR part A only, GEHA denied claim. LDZ 2025/05/27: denied. secondary eob only shows co45. -REG 2025/5/16_MK -As per IVR claim is still in process. 2025/04/14_As per ivr claim is still in process.Claim#25058314033. 4/14/2025MK Patient called in with GEHA secondary- filing MCR for denial so GEHA can process as secondary LDZ 02/18/2025 (MCR with Part A only) Part B deductible left $ 0 for 2025 ,MA 01/28/2025 !Insurance Denial, Beebe Payor Last Resort [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 879 [invoice_id] => 6374 [dispatch_id] => 7946 [date_time_of_service] => 2025-01-22 09:25:00 [patient_full_name] => Grimes, Lisa K [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, ED 12, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Atlantic Shores Rehabilitation And Healthcare Center [destination_address] => Atlantic Shores Rehabilitation And Healthcare Center, CHK W/ CHARGE, 231 Washington St, Millsboro, DE 19966 [mileage] => 16.5 [price_invoiced] => $514.43 [amount_received] => $175.74 [current_amount_due] => $338.69 [billing_notes] => 2025/01/22_(UHC adv and Highmark Health Option Medicaid) No individual OON deductible for 2025, MA 01/22/2025 !Insurance Denial, Beebe Payor Last Resort [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 878 [invoice_id] => 6374 [dispatch_id] => 7908 [date_time_of_service] => 2025-01-20 16:39:00 [patient_full_name] => Grimes, Lisa K [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 228, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Atlantic Shores Rehabilitation And Healthcare Center [destination_address] => Atlantic Shores Rehabilitation And Healthcare Center, CHK W/ CHARGE, 231 Washington St, Millsboro, DE 19966 [mileage] => 16.5 [price_invoiced] => $514.43 [amount_received] => $175.74 [current_amount_due] => $338.69 [billing_notes] => 2025/01/22_(UHC adv and Highmark Health Option Medicaid) No individual OON deductible for 2025, MA 01/22/2025 !Insurance Denial, Beebe Payor Last Resort [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 877 [invoice_id] => 6374 [dispatch_id] => 3770 [date_time_of_service] => 2024-06-26 18:46:00 [patient_full_name] => Merchant, John [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 421 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Peachtree [destination_address] => Peachtree, 26890 Lewes-Georgetown Highway, Harberson, DE 19951 [mileage] => 8 [price_invoiced] => $387.28 [amount_received] => $59.04 [current_amount_due] => $328.24 [billing_notes] => 2025/4/28: bcbs secondary denied for timely. -REG Claim submitted on 7/9/24 , s/w Reges-F states No fax on file. As per rep send a corrected claim with correct format with indicator code 16. Callref# I-132482819. 12/19/24MK Will attached EOB for BCBS LDZ 07/12/2024 OHI? Nr 7/11/24 One crew signature missing LDZ 06/28/2024 !Insurance Denial, Beebe Payor Last Resort [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 876 [invoice_id] => 6370 [dispatch_id] => 10627 [date_time_of_service] => 2025-05-27 14:19:00 [patient_full_name] => Sternberg, Eddie E [billable_service_code] => A0428 [origin_name] => Beebe Healthcare's Tunnell Cancer Center [origin_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 324 A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 4.1 [price_invoiced] => $342.57 [amount_received] => $- [current_amount_due] => $342.57 [billing_notes] => 2025/05/28 CANCER TREATMENT and return [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 875 [invoice_id] => 6370 [dispatch_id] => 10619 [date_time_of_service] => 2025-05-27 11:56:00 [patient_full_name] => Bardi, Janis M [billable_service_code] => A0428 [origin_name] => Beebe Healthcare's Tunnell Cancer Center [origin_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 327A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 4.1 [price_invoiced] => $342.57 [amount_received] => $- [current_amount_due] => $342.57 [billing_notes] => 2025/05/28 CANCER TREATMENT and return [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 874 [invoice_id] => 6370 [dispatch_id] => 10613 [date_time_of_service] => 2025-05-27 11:40:00 [patient_full_name] => Sternberg, Eddie E [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 324 A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Beebe Healthcare's Tunnell Cancer Center [destination_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [mileage] => 4.2 [price_invoiced] => $343.96 [amount_received] => $- [current_amount_due] => $343.96 [billing_notes] => 2025/05/28 CANCER TREATMENT and return [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 873 [invoice_id] => 6370 [dispatch_id] => 10501 [date_time_of_service] => 2025-05-27 11:11:00 [patient_full_name] => Bardi, Janis M [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 327A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Beebe Healthcare's Tunnell Cancer Center [destination_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [mileage] => 4.2 [price_invoiced] => $343.96 [amount_received] => $- [current_amount_due] => $343.96 [billing_notes] => 2025/05/28 CANCER TREATMENT and return [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 872 [invoice_id] => 6370 [dispatch_id] => 10542 [date_time_of_service] => 2025-05-23 16:11:00 [patient_full_name] => Bardi, Janis M [billable_service_code] => A0428 [origin_name] => Beebe Healthcare's Tunnell Cancer Center [origin_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 327-A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 4.1 [price_invoiced] => $342.57 [amount_received] => $- [current_amount_due] => $342.57 [billing_notes] => CANCER TREATMENT AND RETURN [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 871 [invoice_id] => 6370 [dispatch_id] => 10500 [date_time_of_service] => 2025-05-23 14:48:00 [patient_full_name] => Bardi, Janis M [billable_service_code] => A0428 [origin_name] => Beebe Hospital [origin_address] => Beebe Hospital, 327-A, 424 Savannah Road, Lewes, DE 19958 [destination_name] => Beebe Healthcare's Tunnell Cancer Center [destination_address] => Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971 [mileage] => 4.2 [price_invoiced] => $343.96 [amount_received] => $- [current_amount_due] => $343.96 [billing_notes] => CANCER TREATMENT AND RETURN [beebe_comments] => [aec_comments] => [epic_comments] => )

Invoice ID ↕	Dispatch ID ↕	Service Date ↕	Patient Name ↕	Service Code ↕	Origin Name	Origin Address	Destination Name	Destination Address	Mileage ↕	Price Invoiced ↕	Amount Received ↕	Amount Due ↕	Billing Notes
6374	8017	Jan 25, 2025	Smith, Paul S	A0427	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 8, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 384 A, 424 Savannah Road, Lewes, DE 19958	23.1	$834.90	$-	$834.90	2025/05/29 MCR part A only, GEHA denied claim. LDZ 2025/05/27: denied. secondary eob only shows co45. -REG 2025/5/16_MK -As per IVR claim is still in process. 2025/04/14_As per ivr claim is still in process.Claim#25058314033. 4/14/2025MK Patient called in with GEHA secondary- filing MCR for denial so GEHA can process as secondary LDZ 02/18/2025 (MCR with Part A only) Part B deductible left $ 0 for 2025 ,MA 01/28/2025 !Insurance Denial, Beebe Payor Last Resort
6374	7946	Jan 22, 2025	Grimes, Lisa K	A0428	Beebe Hospital	Beebe Hospital, ED 12, 424 Savannah Road, Lewes, DE 19958	Atlantic Shores Rehabilitation And Healthcare Center	Atlantic Shores Rehabilitation And Healthcare Center, CHK W/ CHARGE, 231 Washington St, Millsboro, DE 19966	16.5	$514.43	$175.74	$338.69	2025/01/22_(UHC adv and Highmark Health Option Medicaid) No individual OON deductible for 2025, MA 01/22/2025 !Insurance Denial, Beebe Payor Last Resort
6374	7908	Jan 20, 2025	Grimes, Lisa K	A0428	Beebe Hospital	Beebe Hospital, 228, 424 Savannah Road, Lewes, DE 19958	Atlantic Shores Rehabilitation And Healthcare Center	Atlantic Shores Rehabilitation And Healthcare Center, CHK W/ CHARGE, 231 Washington St, Millsboro, DE 19966	16.5	$514.43	$175.74	$338.69	2025/01/22_(UHC adv and Highmark Health Option Medicaid) No individual OON deductible for 2025, MA 01/22/2025 !Insurance Denial, Beebe Payor Last Resort
6374	3770	Jun 26, 2024	Merchant, John	A0428	Beebe Hospital	Beebe Hospital, 421 A, 424 Savannah Road, Lewes, DE 19958	Peachtree	Peachtree, 26890 Lewes-Georgetown Highway, Harberson, DE 19951	8	$387.28	$59.04	$328.24	2025/4/28: bcbs secondary denied for timely. -REG Claim submitted on 7/9/24 , s/w Reges-F states No fax on file. As per rep send a corrected claim with correct format with indicator code 16. Callref# I-132482819. 12/19/24MK Will attached EOB for BCBS LDZ 07/12/2024 OHI? Nr 7/11/24 One crew signature missing LDZ 06/28/2024 !Insurance Denial, Beebe Payor Last Resort
6370	10627	May 27, 2025	Sternberg, Eddie E	A0428	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	Beebe Hospital	Beebe Hospital, 324 A, 424 Savannah Road, Lewes, DE 19958	4.1	$342.57	$-	$342.57	2025/05/28 CANCER TREATMENT and return
6370	10619	May 27, 2025	Bardi, Janis M	A0428	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	Beebe Hospital	Beebe Hospital, 327A, 424 Savannah Road, Lewes, DE 19958	4.1	$342.57	$-	$342.57	2025/05/28 CANCER TREATMENT and return
6370	10613	May 27, 2025	Sternberg, Eddie E	A0428	Beebe Hospital	Beebe Hospital, 324 A, 424 Savannah Road, Lewes, DE 19958	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	4.2	$343.96	$-	$343.96	2025/05/28 CANCER TREATMENT and return
6370	10501	May 27, 2025	Bardi, Janis M	A0428	Beebe Hospital	Beebe Hospital, 327A, 424 Savannah Road, Lewes, DE 19958	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	4.2	$343.96	$-	$343.96	2025/05/28 CANCER TREATMENT and return
6370	10542	May 23, 2025	Bardi, Janis M	A0428	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	Beebe Hospital	Beebe Hospital, 327-A, 424 Savannah Road, Lewes, DE 19958	4.1	$342.57	$-	$342.57	CANCER TREATMENT AND RETURN
6370	10500	May 23, 2025	Bardi, Janis M	A0428	Beebe Hospital	Beebe Hospital, 327-A, 424 Savannah Road, Lewes, DE 19958	Beebe Healthcare's Tunnell Cancer Center	Beebe Healthcare's Tunnell Cancer Center, 101, 18947 John J Williams Hwy, Rehoboth, DE 19971	4.2	$343.96	$-	$343.96	CANCER TREATMENT AND RETURN

Showing 81 to 90 of 192 records

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Sales Table

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