How much will your medical billing management services cost me?

Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

How can you save me money by using your billing management service?

Our billing service will improve your Ambulance Billing and your administrative service end-to-end, leaving you to focus on your core service of providing care to your patients and reaching them on time.This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Are you HIPAA-compliant?

Epic EMS is fully compliant with HIPAA requirements and standards.

When can we expect payment when using your billing management service?

Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

What medical service management services do you offer?

We are a full service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management . We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions.

What software will we use to run our ambulance business and capture our PCRs?

Epic Ems is Software Neutral and has partnered with several software vendors and will make suggestions based on our client needs.

What kind of information do you need from my practice?

We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

I would like to be able to access my practice data online. Can I have secure access to the billing management data?

Yes. Our system allows you to look up information and even run reports and patient ledgers.

Who does the patient call with a medical billing service question?

Our phone number is printed on your patients’ statements, and a dedicated Epic EMS company representative will handle all health insurance, and billing questions.

Do we make sure managed-care plans pay us according to the contracted rates?

Epic EMS requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems.

What type of sales, operational and management reports will I access to?

AngelTrack’s live reporting will give you advanced reporting which includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Are you a collection agency?

No. Epic EMS focuses strictly on billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

What if the patient is on a payment plan?

We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Sales Table - Epic EMS

Total Records: 192

Page: 1 of 20

Showing: 10 records

Array ( [id] => 960 [invoice_id] => 3818 [dispatch_id] => 1973 [date_time_of_service] => 2024-01-27 01:01:00 [patient_full_name] => Twigg, Zachary [billable_service_code] => A0428 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 5, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Nemours/A.I. duPont Hospital for Children [destination_address] => Nemours/A.I. duPont Hospital for Children, ER, 1600 Rockland Road, Wilmington, DE 19803-3616 [mileage] => 108.3 [price_invoiced] => $1,254.22 [amount_received] => $- [current_amount_due] => $1,254.22 [billing_notes] => No Date !MCD denial, non-emergent transport [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 959 [invoice_id] => 4805 [dispatch_id] => 5068 [date_time_of_service] => 2024-08-30 19:13:00 [patient_full_name] => Perez Hernandez, Briseyda [billable_service_code] => A0427 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 14, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, ED, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $766.72 [amount_received] => $- [current_amount_due] => $3,444.00 [billing_notes] => Beebe provided DE Medicaid ID# 0003808737. Nr 3/18/25 No insurance information found , No information in face sheet , no? Medicaid, checked Nsure but no policy found, MA 09/03/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 958 [invoice_id] => 4805 [dispatch_id] => 4539 [date_time_of_service] => 2024-08-03 19:16:00 [patient_full_name] => Bolden, Daniel [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 13, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 529 B, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $686.72 [amount_received] => $- [current_amount_due] => $2,754.00 [billing_notes] => 2025/07/07 elig shows pts first name as 'daniel,' moving back to review queue. -REG 2025/07/07: bcbs needs more info, updated appeals board. -REG 2025/05/29: Mailed appeal to Highmark BCBS. SM 2025/05/27 per Availity claim # 22156099704 denied for Our records indicate the patient does not have coverage for the service dates. Therefore, no payment can be made, not for patients demographics. LDZ 2025/05/25: Recheck eligibility based on DOB note. NR 2025/5/6_MK - As checked on Availity claim#22156099704 denied on 3/29/2025 as Remark Code: S0205 We are unable to identify this patient from the information submitted. Further check in documents patient DOB is 5/13/1961. so we need to send corrected claim with correct DOB. Beebe provided Highmark BCBS # R59593728. NR 3/18/25 Unable to locate any insurance and FS insurance is blank. LDZ 08/06/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 957 [invoice_id] => 4805 [dispatch_id] => 3016 [date_time_of_service] => 2024-05-08 23:03:00 [patient_full_name] => Espinoza-Elzira, Jesus [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 12, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Nemours/A.I. duPont Hospital for Children [destination_address] => Nemours/A.I. duPont Hospital for Children, ED, 1600 Rockland Road, Wilmington, DE 19803-3616 [mileage] => 108.3 [price_invoiced] => $1,409.22 [amount_received] => $- [current_amount_due] => $4,460.00 [billing_notes] => MCD is active, please file. member ID # 0002885456 NR. NR 3/18/25 MCD inactive on DOS LDZ 05/13/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 956 [invoice_id] => 4805 [dispatch_id] => 2598 [date_time_of_service] => 2024-03-28 16:58:00 [patient_full_name] => Vasquez Martinez, Joselyn U [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 10, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, ER, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $686.72 [amount_received] => $- [current_amount_due] => $2,754.00 [billing_notes] => NON-CITIZEN EMERGENCY, LABOR, AND DELIVERY, ambulance is covered. Corrected name spelling. NR 3/18/25 Per Nsure no insurance or patient info found LDZ 04/01/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 955 [invoice_id] => 4805 [dispatch_id] => 5613 [date_time_of_service] => 2024-09-30 19:10:00 [patient_full_name] => Shultz, Anthony [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 14, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 381A, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $686.72 [amount_received] => $- [current_amount_due] => $686.72 [billing_notes] => 2024/10/02_Verified BCBS (Georgia) by Nsure, Face sheet missing, address updated as per bcbs, No secondary or Medicaid, MA 10/02/2024 !Patient Invoiced. No response. [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 954 [invoice_id] => 4805 [dispatch_id] => 5254 [date_time_of_service] => 2024-09-10 23:07:00 [patient_full_name] => Jones, John [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, ED 7, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 372 B, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $686.72 [amount_received] => $- [current_amount_due] => $2,754.00 [billing_notes] => 2025/05/23: Emailed follow up to RM on denial.NR 2025/04/29 bcbs deneid again for unable to identify pt. REG Added # to ID, refiling. NR 4/15/25 Sent denial to Rebecca. NR 4/14/25 Beebe provided Highmark BCBS ID# D9V3HZN3037. Nr 3/18/25 As per face sheet we have PIP Personal Injury plan under PT ID # 592624GP is primary but unable to get verify eligibilty, no secondary or Medicaid found inactive under PT ID #0002113913, Address updated as per face sheet, MA 09/16/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 953 [invoice_id] => 4805 [dispatch_id] => 5199 [date_time_of_service] => 2024-09-06 21:06:00 [patient_full_name] => Velasquez, Juan [billable_service_code] => A0427 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 1, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Nemours/A.I. duPont Hospital for Children [destination_address] => Nemours/A.I. duPont Hospital for Children, ED, 1600 Rockland Road, Wilmington, DE 19803-3616 [mileage] => 108.3 [price_invoiced] => $1,489.22 [amount_received] => $- [current_amount_due] => $1,489.22 [billing_notes] => 2024/09/10_2 crew signature missing on PCR LDZ 09/10/2024 No insurance information found , Face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 09/09/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 952 [invoice_id] => 4805 [dispatch_id] => 5041 [date_time_of_service] => 2024-08-29 21:52:00 [patient_full_name] => Bedell, Zachary [billable_service_code] => A0427 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 8, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, ED, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $766.72 [amount_received] => $- [current_amount_due] => $766.72 [billing_notes] => 2024/08/30_Tricare ineligible LDZ 08/30/2024 !Uninsured [beebe_comments] => [aec_comments] => [epic_comments] => ) Array ( [id] => 951 [invoice_id] => 4805 [dispatch_id] => 4809 [date_time_of_service] => 2024-08-17 04:56:00 [patient_full_name] => Barnes, Heather [billable_service_code] => A0429 [origin_name] => Beebe Healthcare's South Coastal Emergency Department [origin_address] => Beebe Healthcare's South Coastal Emergency Department, 7, 32750 Roxana Rd, Frankford, DE 19945 [destination_name] => Beebe Hospital [destination_address] => Beebe Hospital, 320B, 424 Savannah Road, Lewes, DE 19958 [mileage] => 23 [price_invoiced] => $686.72 [amount_received] => $- [current_amount_due] => $686.72 [billing_notes] => 2025/03/18_Beebe provided Aetna ID# 1020001560. Nr 3/18/25 !Patient Invoiced 3x [beebe_comments] => [aec_comments] => [epic_comments] => )

Invoice ID ↕	Dispatch ID ↕	Service Date ↕	Patient Name ↕	Service Code ↕	Origin Name	Origin Address	Destination Name	Destination Address	Mileage ↕	Price Invoiced ↕	Amount Received ↕	Amount Due ↕	Billing Notes
3818	1973	Jan 27, 2024	Twigg, Zachary	A0428	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 5, 32750 Roxana Rd, Frankford, DE 19945	Nemours/A.I. duPont Hospital for Children	Nemours/A.I. duPont Hospital for Children, ER, 1600 Rockland Road, Wilmington, DE 19803-3616	108.3	$1,254.22	$-	$1,254.22	No Date !MCD denial, non-emergent transport
4805	5068	Aug 30, 2024	Perez Hernandez, Briseyda	A0427	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 14, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, ED, 424 Savannah Road, Lewes, DE 19958	23	$766.72	$-	$3,444.00	Beebe provided DE Medicaid ID# 0003808737. Nr 3/18/25 No insurance information found , No information in face sheet , no? Medicaid, checked Nsure but no policy found, MA 09/03/2024 !Uninsured
4805	4539	Aug 3, 2024	Bolden, Daniel	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 13, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 529 B, 424 Savannah Road, Lewes, DE 19958	23	$686.72	$-	$2,754.00	2025/07/07 elig shows pts first name as 'daniel,' moving back to review queue. -REG 2025/07/07: bcbs needs more info, updated appeals board. -REG 2025/05/29: Mailed appeal to Highmark BCBS. SM 2025/05/27 per Availity claim # 22156099704 denied for Our records indicate the patient does not have coverage for the service dates. Therefore, no payment can be made, not for patients demographics. LDZ 2025/05/25: Recheck eligibility based on DOB note. NR 2025/5/6_MK - As checked on Availity claim#22156099704 denied on 3/29/2025 as Remark Code: S0205 We are unable to identify this patient from the information submitted. Further check in documents patient DOB is 5/13/1961. so we need to send corrected claim with correct DOB. Beebe provided Highmark BCBS # R59593728. NR 3/18/25 Unable to locate any insurance and FS insurance is blank. LDZ 08/06/2024 !Uninsured
4805	3016	May 8, 2024	Espinoza-Elzira, Jesus	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 12, 32750 Roxana Rd, Frankford, DE 19945	Nemours/A.I. duPont Hospital for Children	Nemours/A.I. duPont Hospital for Children, ED, 1600 Rockland Road, Wilmington, DE 19803-3616	108.3	$1,409.22	$-	$4,460.00	MCD is active, please file. member ID # 0002885456 NR. NR 3/18/25 MCD inactive on DOS LDZ 05/13/2024 !Uninsured
4805	2598	Mar 28, 2024	Vasquez Martinez, Joselyn U	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 10, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, ER, 424 Savannah Road, Lewes, DE 19958	23	$686.72	$-	$2,754.00	NON-CITIZEN EMERGENCY, LABOR, AND DELIVERY, ambulance is covered. Corrected name spelling. NR 3/18/25 Per Nsure no insurance or patient info found LDZ 04/01/2024 !Uninsured
4805	5613	Sep 30, 2024	Shultz, Anthony	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 14, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 381A, 424 Savannah Road, Lewes, DE 19958	23	$686.72	$-	$686.72	2024/10/02_Verified BCBS (Georgia) by Nsure, Face sheet missing, address updated as per bcbs, No secondary or Medicaid, MA 10/02/2024 !Patient Invoiced. No response.
4805	5254	Sep 10, 2024	Jones, John	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, ED 7, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 372 B, 424 Savannah Road, Lewes, DE 19958	23	$686.72	$-	$2,754.00	2025/05/23: Emailed follow up to RM on denial.NR 2025/04/29 bcbs deneid again for unable to identify pt. REG Added # to ID, refiling. NR 4/15/25 Sent denial to Rebecca. NR 4/14/25 Beebe provided Highmark BCBS ID# D9V3HZN3037. Nr 3/18/25 As per face sheet we have PIP Personal Injury plan under PT ID # 592624GP is primary but unable to get verify eligibilty, no secondary or Medicaid found inactive under PT ID #0002113913, Address updated as per face sheet, MA 09/16/2024 !Uninsured
4805	5199	Sep 6, 2024	Velasquez, Juan	A0427	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 1, 32750 Roxana Rd, Frankford, DE 19945	Nemours/A.I. duPont Hospital for Children	Nemours/A.I. duPont Hospital for Children, ED, 1600 Rockland Road, Wilmington, DE 19803-3616	108.3	$1,489.22	$-	$1,489.22	2024/09/10_2 crew signature missing on PCR LDZ 09/10/2024 No insurance information found , Face sheet missing , no? Medicaid, checked Nsure but no policy found, MA 09/09/2024 !Uninsured
4805	5041	Aug 29, 2024	Bedell, Zachary	A0427	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 8, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, ED, 424 Savannah Road, Lewes, DE 19958	23	$766.72	$-	$766.72	2024/08/30_Tricare ineligible LDZ 08/30/2024 !Uninsured
4805	4809	Aug 17, 2024	Barnes, Heather	A0429	Beebe Healthcare's South Coastal Emergency Department	Beebe Healthcare's South Coastal Emergency Department, 7, 32750 Roxana Rd, Frankford, DE 19945	Beebe Hospital	Beebe Hospital, 320B, 424 Savannah Road, Lewes, DE 19958	23	$686.72	$-	$686.72	2025/03/18_Beebe provided Aetna ID# 1020001560. Nr 3/18/25 !Patient Invoiced 3x

Showing 1 to 10 of 192 records

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