Revenue Cycle Management

Epic EMS understands our customers must have complete confidence in our revenue cycle management process. Epic is focused solely on EMS, we have developed a proven business model that focuses on process execution and the patient experience. Our goal is to optimize your revenue so that you can better serve your community and citizens.

We begin by providing you with a comprehensive revenue cycle management program tailored to your community’s specific needs. We manage every step of the billing and claims process with an unparalleled focus on client, patient and community satisfaction. This enables a partnership which ensures you are meeting both your short- and long-term goals in the most efficient way possible.

We view the revenue cycle management process as having three macro components:


This is where we clearly define the expectations and deliverables to ensure maximum performance.

Claims Management

The “bread and butter” of what we do – submitting complete and accurate claims in a timely manner to increase your revenue.

Analytics and Reporting

We show you where you are, how far you’ve come, and explain what it means through powerful data capabilities in numbers, pictures and words so that you have the facts required to make better decisions.


Epic EMS provides a comprehensive array of consulting services to improve your billing performance. Using the latest in EMS system design, ambulance placement and long-range strategic planning, our team of consultants will develop a proposal that is unique to your agency’s needs to optimize your reimbursement potential. Our extensive experience in the EMS industry allows us to improve your account performance in a way that is compliant with the latest regulatory requirements. Our services include a full billing evaluation, assistance with governmental audits and appeals, and training sessions specifically designed for your field staff, administration, and/or facilities to educate on reimbursement issues.

With a long history of EMS experience, our expert consultants understand that no two systems face the same challenges. We will design a system plan catered to your specific needs and provide recommendations for a custom-tailored solution.